The movers did an amazing job. The administrative side of my experience was less good. The temporary hold disappeared a day before my move which freaked me out but I was assured my move would still go... See more
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Move was fast and easy. Guy was nice. Cost $61 and I’m first floor so it was easy for him too. Didn’t love the multiple messages stating my delivery wasn’t complete and to tip. It’s not about tipping.... See more
The guys were great Only disappointment wad the added fee for disposal. That should have been advice before I booked
My driver was phenomenal. However, $800 to move only 6 or 7 large item's (of which I helped the mover with) is absurd. I only moved 1 mile away. The 4-star review is because the helper Heriberto was g... See more
Company details
Written by the company
Dolly was created to re-imagine the big and bulky moving and delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.With nationwide operations in 45 cities, and millions of moves and of deliveries completed, we are the leading on-demand delivery service trusted by retailers like Best Buy, Williams-Sonoma, The Container Store, Crate & Barrel, and Extra Space Storage. In 2024, Dolly joined the Taskrabbit family, fueled by our joint passion for creating helpful, easy-to-use services that bring customers back time and time again. Founded in 2008, Taskrabbit is a digital platform that connects people seeking help with household tasks—such as furniture assembly, TV mounting, help moving, and home improvements—to skilled, reliable Taskers in their communities. Together, Dolly and Taskrabbit aim to transform the moving and delivery experience for customers.
Contact info
901 Fifth Avenue Suite 600, 98104, Seattle, United States
- support@dolly.com
- taskrabbit.com/delivery
4.0
Great
4k reviews
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The driver did not get in touch with me…
The driver did not get in touch with me at all I had to contact him and then driver was switched
The driver finally showed up 3 min after the 30 min time area
He had a truck with a big couch in the back and it took him 15 min to strap it in then for my equipment in
21 May 2026
Paid for a Full Service, Received Only Part of It
We booked this service specifically because the item needed to be repackaged before being sent to a freight forwarding company for onward shipment from the USA to India.
This requirement was clearly explained before booking and was included as part of the quotation we accepted. The repackaging was not an optional extra it was one of the main reasons we engaged the service.
Unfortunately, when the provider arrived, the repackaging was not carried out, meaning a significant part of the agreed service was never completed.
What has been even more disappointing is the response afterwards. We have contacted customer support multiple times seeking a fair resolution, but the responses have been generic and unhelpful, without properly addressing the core issue that the agreed service was not delivered in full.
Despite only partially completing the work, the company has continued to charge the full amount and has not offered an appropriate refund or adjustment.
Mistakes can happen in any business. What matters is how they are handled. In this case, both the service delivery and the subsequent customer support fell well below expectations.
14 May 2026
Horrible communication
Horrible communication. Unprofessional moved - he asked me for a ride to my place.
By the time movers showed up, my friends had already helped me as we were on a time schedule.
Will not recommend this service. EVER!
9 May 2026
Uncertain
Helpers changed at last minute caused me grief and stress last helper chosen was helpful and complete
28 May 2026
Warning
The movers were extremely rough with my furniture and caused considerable damage. They didn’t use any sort of care and were in a rush.
28 May 2026
OLU and Joel were amazing
OLU and Joel were amazing! They were professional and fast and so helpful! Five stars !!
28 May 2026
Professional team
The team was in consistent communication and on time. Very professional. Was in and out quickly with no hiccups. Excellent work!
28 May 2026
excellent service..
excellent service... the delivery person's very.professional and helpful
27 May 2026
Good text and email communications
Good text and email communications, technician arrived on time, installation was expertly completed
27 May 2026
Dustin was wonderful and efficient
Dustin was wonderful and efficient. Very professional and a great communicator.
23 May 2026
It was fast and driver was pleasant
It was fast and driver was pleasant. No complications
26 May 2026
On time and they communicated when they…
On time and they communicated when they are going to be at the place
26 May 2026
Was charged the incorrect amount
Was charged the incorrect amount, driver didn’t show up with helper so I had to help him move the treadmill and dolly did not honor their agreement pricing with peloton for $155 to remove my treadmill
26 May 2026
Great service but!!!!!…
The guys were great Only disappointment wad the added fee for disposal. That should have been advice before I booked
25 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Dolly
Hi there, We can tell this is super frustrating for you and this is not the experience we want you to have while using the service. We deeply apologise for this poor experience and take it to heart as a learning experience. Please know that we have dedicated Support working around the clock to help the community so if you'd like to give us another chance, visit (http://help.tr.co/) and click the "Contact Us" button to send our team an email at your earliest convenience. We are happy to help!
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