Taskrabbit Delivery (formally Dolly) Reviews 

4,392
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,641 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and helpers for being extremely polite, highly efficient, and handling heavy items with great care during the moving process. Many consumers note that team members arrive promptly on time and complete assigned tasks smoothly, making the entire procedure wonderfully pleasant and reliable. However, some customers also noted frustrating challenges regarding last-minute scheduling changes and significant difficulties reaching customer support when unexpected issues arose. Other reviewers mentioned that delivery drivers occasionally arrived quite late, failed to provide proper notifications, or left packages unattended outside without ringing doorbells.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are often prompt, polite, and very careful... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported significant delays,... See more

Product

Consumers find product experiences to be mixed, reporting both helpful handling and significant issues. While... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers note that it is difficult to reach support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t choose Taskrabbit, it chose me! Purchased items from the Container Store for delivery to me. Items were delivered late next afternoon. I would have preferred the delivery person rang my... See more

Rated 4 out of 5 stars

My helpers were 10 out of 10, however planning, scheduling and customer service that went with that was lackluster. Initial Customer service was responsive but the minute it was looking difficult t... See more

Rated 3 out of 5 stars

The delivery person arrived at my condo building on time but did not seem to want to bring the delivery, which consisted of multiple heavy items up to my unit. This surprised me because I recall the T... See more

Company replied

Rated 5 out of 5 stars

Omari was absolutely fantastic during the whole process. Communication was great, both over text and in person. He is polite and considerate plus he knows what he’s doing and gets straight to work get... See more


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Removals company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(4,392)

2,485 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not halppppy with my delivery from Taskrabbit

The delivery guytold me that he can't carry the boxes himself and asked me to help him. They(4 boxes of shelves!) were very heavy(for me!) I didn't seam to have another option as I wanted the bookshelves.
But I really didn't feel well the rest of the day and night from it. My husband is an EMT (he was at work when the delivery came) and he was so upset that the guy asked for my help.

1 September 2026
Rated 5 out of 5 stars

Excellent job on moving furniture!

The first request of movers failed completely in the day of move. The driver had a broken glass on the tire and declined with the request to reschedule
However time was of essence here abd taking a flat rate move helped out! Although pricing was expensive
However Santos helped the move very well! Our Tasker did a super job

2 September 2026
Rated 5 out of 5 stars

I ordered

I ordered, given a delivery dat Retha ‘twas met and requested delivery be put in back by patio….all was met perfectly

1 September 2026
Rated 2 out of 5 stars

The movers went very quickly

The movers went very quickly, took boxes that weren't mine, dumped everything on my bed and took off! They didn't listen to a word I said or ask me how I would have preferred it done. Plus, they broke a couple of items.

30 August 2026
Rated 2 out of 5 stars

Delivery driver didn’t communicate at…

Delivery driver didn’t communicate at all he was supposed to bring packages upstairs but left them on the front porch I booked for 12 pm. By 1:15 I ran a quick errand and the only communication I received was “driver has arrived” I rushed home in about 7 minutes he was already gone and left everything on the porch I wasn’t able to message him through the website and say I’d be home shortly nor did I receive notice he was on his way. I called customer service they said they would call me back after speaking with him. Then they called back to say he wasn’t returning their calls either.

1 September 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look