The movers did an amazing job. The administrative side of my experience was less good. The temporary hold disappeared a day before my move which freaked me out but I was assured my move would still go... See more
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Review summary
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Move was fast and easy. Guy was nice. Cost $61 and I’m first floor so it was easy for him too. Didn’t love the multiple messages stating my delivery wasn’t complete and to tip. It’s not about tipping.... See more
The guys were great Only disappointment wad the added fee for disposal. That should have been advice before I booked
My driver was phenomenal. However, $800 to move only 6 or 7 large item's (of which I helped the mover with) is absurd. I only moved 1 mile away. The 4-star review is because the helper Heriberto was g... See more
Company details
Written by the company
Dolly was created to re-imagine the big and bulky moving and delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.With nationwide operations in 45 cities, and millions of moves and of deliveries completed, we are the leading on-demand delivery service trusted by retailers like Best Buy, Williams-Sonoma, The Container Store, Crate & Barrel, and Extra Space Storage. In 2024, Dolly joined the Taskrabbit family, fueled by our joint passion for creating helpful, easy-to-use services that bring customers back time and time again. Founded in 2008, Taskrabbit is a digital platform that connects people seeking help with household tasks—such as furniture assembly, TV mounting, help moving, and home improvements—to skilled, reliable Taskers in their communities. Together, Dolly and Taskrabbit aim to transform the moving and delivery experience for customers.
Contact info
901 Fifth Avenue Suite 600, 98104, Seattle, United States
- support@dolly.com
- taskrabbit.com/delivery
4.0
Great
4k reviews
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They were very nice and fast!
6 June 2026
Was quick and easy to setup a delivery…
Was quick and easy to setup a delivery date and time. And did arrive on time.
7 June 2026
Easy delivery service
Easy delivery service. Driver took care with my items and was easy to work with.
7 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Delivery was offloaded to Taskrabbit
Delivery was offloaded to Taskrabbit, who rescheduled and also had incredibly poor communication. I would have been better off saving my money and picking up the items at the store.
7 June 2026
Reply from Dolly
Hi there – We deeply apologize that you encountered a poor experience during your recent task. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit https://www.taskrabbit.com/delivery/support and click the "Contact Us" button at your earliest convenience. Thank you!
Service was great!
6 June 2026
The question is what went right
The question is what went right? There is zero human interaction, without any intelligent problem solving solutions. Very uninspiring experience.
6 June 2026
Reply from Dolly
Hi Kathy – We deeply apologize that you encountered a poor experience during your recent task. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit https://www.taskrabbit.com/delivery/support and click the "Contact Us" button at your earliest convenience. Thank you!
Delivery review
Delivery review
Everything went smoothly and on time. Our delivery person was a good communicator
4 June 2026
The delivery service was on time
The delivery service was on time; however, some pieces were missing. I think before the delivery team leaves, they should double-check to make sure all pieces are included and accounted for.
The installer arrived but was unable to complete the installation because of the missing pieces. However, he is scheduled to come back, hopefully this week, to finalize the project.
6 June 2026
I have no complaints about the…
I have no complaints about the delivery, set up and haul away of my old mattress. However, the subsequent request from the Helper for a rating and a tip did not work.
5 June 2026
The movers were very professional…
The movers were very professional handling my furniture with care without any damages to my property or household.
5 June 2026
great job helping with our Apartment…
great job helping with our Apartment move. Hired for 2 hours.
5 June 2026
Dave was great at his delivery
Dave was great at his delivery. He also took time to converse and be positive about life and the world. I sure the rest of the crew is as good as Dave
2 June 2026
How quickly you were able to help us…
How quickly you were able to help us and how reasonably priced you were.
6 May 2026
They delivered and put together our bed…Walter
They delivered and put together our bed very quickly.
5 June 2026
taskers appeared inexperienced
Taskers did not seem particularly knowledgeable about moving a couch. I had to guide them for most of the task.
4 June 2026
Damage from delivery
There was a damage caused by the delivery to walls, ceilings, etc. The helpers worked hard but seemed not to have experience with moving a treadmill. I think the damage could have been avoided if there was a little strategizing ahead of time.
3 June 2026
Reply from Dolly
Hi Daria,
Thank you for contacting Taskrabbit Support. We know how big of a deal Moving & Delivery can be, so we’ve got an entire team dedicated to these tasks!
You’ve contacted the main Taskrabbit Support team, but you’ll want to reach our Taskrabbit Delivery team specifically. You can contact them at http://taskrabbit.com/delivery/support, as well as find more information on our Taskrabbit Delivery Help Center (http://delivery-help.taskrabbit.com).
We've shared all the available information regarding your request. Since no further action is needed from our team, we'll close this conversation.
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