Taskrabbit Delivery (formally Dolly) Reviews 

4,392
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 2,641 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and helpers for being extremely polite, highly efficient, and handling heavy items with great care during the moving process. Many consumers note that team members arrive promptly on time and complete assigned tasks smoothly, making the entire procedure wonderfully pleasant and reliable. However, some customers also noted frustrating challenges regarding last-minute scheduling changes and significant difficulties reaching customer support when unexpected issues arose. Other reviewers mentioned that delivery drivers occasionally arrived quite late, failed to provide proper notifications, or left packages unattended outside without ringing doorbells.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that workers are often prompt, polite, and very careful... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences. While some... See more

Delivery service

Customers had ambiguous experiences with delivery service. While many reviewers reported significant delays,... See more

Product

Consumers find product experiences to be mixed, reporting both helpful handling and significant issues. While... See more

Customer service

Clients share ambiguous opinions on customer service. Reviewers note that it is difficult to reach support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I didn’t choose Taskrabbit, it chose me! Purchased items from the Container Store for delivery to me. Items were delivered late next afternoon. I would have preferred the delivery person rang my... See more

Rated 4 out of 5 stars

My helpers were 10 out of 10, however planning, scheduling and customer service that went with that was lackluster. Initial Customer service was responsive but the minute it was looking difficult t... See more

Rated 3 out of 5 stars

The delivery person arrived at my condo building on time but did not seem to want to bring the delivery, which consisted of multiple heavy items up to my unit. This surprised me because I recall the T... See more

Company replied

Rated 5 out of 5 stars

Omari was absolutely fantastic during the whole process. Communication was great, both over text and in person. He is polite and considerate plus he knows what he’s doing and gets straight to work get... See more


Company details

  1. Delivery Service
  2. Courier and Delivery Service
  3. Removals company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

4k reviews

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4.0

All reviews

(4,392)

2,485 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I am very disappointed with the…

I am very disappointed with the delivery service I received.The service I purchased specifically included delivery into my home and placement of items in the designated rooms.
I was waiting outside when the delivery team arrived,but instead of bringing the items inside as agreed,they simply unloaded everything outside my house and left.This was completely unacceptable and very shocking to me.
I paid for an in-home delivery service ,not a curbside or doorstep delivery.I would like this issue to be addressed immediately.Please provide an appropriate refund for the delivery service I paid for but did not receive

26 August 2026
Rated 2 out of 5 stars

Did not deliver on time

Did not deliver on time
Did not inform us of delivery issues
Finally delivered after 4pm

27 August 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hello Cheryl, 

We’re so sorry for this experience, your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team. If you need any assistance, please contact our team by navigating to help.tr.co and clicking "Contact Us".

Rated 5 out of 5 stars

Wonderful

Wonderful! These guys are amazing! We had a delivery fail from roadie (terrible service) and these guys did what they couldn’t do… DELIVER. Thanks so much guys:)

26 August 2026
Rated 1 out of 5 stars

Horrible experience

Horrible experience. They don’t assign me a driver in time and has to reschedule. Once that was done, they gave the driver inaccurate information so when he arrived for pick-up, he wanted an extra $187 to deliver. No fault to him, Taskrabbit told him he was picking up something much smaller.

26 August 2026
Rated 5 out of 5 stars

My Ikea order didn't show up which was…

My Ikea order didn't show up which was a big bummer because I took the day off work to wait for it. I called Ikea and they sent a Taskrabbit delivery person to deliver my order within 2 hours. They were prompt, polite, neat and courteous. Ikea paid for them so I appreciate that as well

23 August 2026
Rated 1 out of 5 stars

Terrible experience … I booked someone…

Terrible experience … I booked someone to help me pick up something. He confirmed and then no showed. I tried calling Taskrabbit for help and they were miserable to work with. They couldn’t have cared less. Where’s than that they actually tried not to refund me and then acted like they were doing me a favor by agreeing to refund after he canceled on me.

5 December 2025
Rated 1 out of 5 stars

Microcenter specifically said to CALL…

Microcenter specifically said to CALL the customer. They texted me as I was sleeping. They left my 65" TV IN FRONT OF MY DOOR! BLOCKING ME IN MY APARTMENT ALL DAY.

21 August 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

Thanks for messaging Taskrabbit! We'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Thank you!

Rated 5 out of 5 stars

Movers did a great job.

The movers arrived on time. They were very efficient in their execution and took utmost care in how they moved our office furniture and the placement of said items within our new office. We appreciate their assistance in helping to make the move a seamless one.

22 August 2026
Rated 5 out of 5 stars

Great experience

Great experience. I would like to let others know that I received a link to rate and tip the delivery guy, however the link was not opening any page and that is due to privacy restrictions which I tried to change on my phone and still didnt work. I wished I had cash and tip him- as this is just a platform that allows others to pick delivery jobs! I didnt know that prior to when I received the message to rate and tip.

24 August 2026

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