The movers did an amazing job. The administrative side of my experience was less good. The temporary hold disappeared a day before my move which freaked me out but I was assured my move would still go... See more
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Review summary
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Move was fast and easy. Guy was nice. Cost $61 and I’m first floor so it was easy for him too. Didn’t love the multiple messages stating my delivery wasn’t complete and to tip. It’s not about tipping.... See more
The guys were great Only disappointment wad the added fee for disposal. That should have been advice before I booked
My driver was phenomenal. However, $800 to move only 6 or 7 large item's (of which I helped the mover with) is absurd. I only moved 1 mile away. The 4-star review is because the helper Heriberto was g... See more
Company details
Written by the company
Dolly was created to re-imagine the big and bulky moving and delivery experience by putting the customer in control. We optimize for convenience and safety at an affordable price.With nationwide operations in 45 cities, and millions of moves and of deliveries completed, we are the leading on-demand delivery service trusted by retailers like Best Buy, Williams-Sonoma, The Container Store, Crate & Barrel, and Extra Space Storage. In 2024, Dolly joined the Taskrabbit family, fueled by our joint passion for creating helpful, easy-to-use services that bring customers back time and time again. Founded in 2008, Taskrabbit is a digital platform that connects people seeking help with household tasks—such as furniture assembly, TV mounting, help moving, and home improvements—to skilled, reliable Taskers in their communities. Together, Dolly and Taskrabbit aim to transform the moving and delivery experience for customers.
Contact info
901 Fifth Avenue Suite 600, 98104, Seattle, United States
- support@dolly.com
- taskrabbit.com/delivery
4.0
Great
4k reviews
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The movers did an amazing job
The movers did an amazing job. The administrative side of my experience was less good. The temporary hold disappeared a day before my move which freaked me out but I was assured my move would still go as planned, which it did. I then didn't get charged for several days after my move which made me anxious again. I was finally charged but it's showing up weird on my bank's side. Some unnecessary anxiety and calls to customer service but the move itself went super smooth and my movers were great. Customer service was also nice just wish I didn't have to call them twice for a simple booking.
16 May 2026
My Dolly delivery duo was fantastic
My Dolly delivery duo was fantastic! Delivery of my items were a breeze, and so seamless. Thank you Roshanna!
16 May 2026
Got the job done
Liked that they brought all the items and ultimately got it set up. People were kind. EASY to get the Certificate of Insurance we needed. Took the packaging away.
Struggled with them being late, one person putting things together slowly, and the other waiting. Nearly did not open two of the three packages, and almost forgot to 'finish' the bed with the cover that goes over the base.
16 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You guys pick and choose depending on…
You guys pick and choose depending on inside or outside you play games that’s why one star not good
16 May 2026
Reply from Dolly
We deeply apologize that you encountered a poor experience. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit delivery-help.taskrabbit.com at your earliest convenience. Thank you!
There was a breakdown in communication…
There was a breakdown in communication vocation between Dolly & the movers. I ended up being charged an additional $395 to the original quote. I had no option but to agree to this scenario.
15 May 2026
Reply from Dolly
Hi William,
Thanks for reaching out! It sounds like you're looking for Taskrabbit Delivery (formerly Dolly).
To get this sorted out for you, please head over to their dedicated support page at https://www.taskrabbit.com/delivery/support and that team will be able to assist you further!"
We appreciate you taking the time to email with your feedback about Taskrabbit delivery.
Your thoughts are extremely valuable to us as we continue to develop and improve our product. I'll be sure to pass on your feedback to my Product Team to understand and potentially action your request.
Thanks again for reaching out, and have a great day!
Great Service
The gentleman that helped me move was incredible. He was on time, extremely efficient, professional, and courteous. He did a wonderful job moving my belongings into a storage unit and made the entire experience pleasant and seamless.
15 May 2026
They came early and were very…
They came early and were very professional. Made the process smooth and pleasant.
15 May 2026
Really easy to sign up and get a time…
Really easy to sign up and get a time set. The movers were easy to coordinate with. It went very smoothly. Got plenty of confirmations and alerts.
15 May 2026
Good price and process went well!
14 May 2026
Simple and easy home delivery
Simple and easy. Purchased an IKEA “as is” table and Dolly delivered it promptly to my house.
15 May 2026
Fantastic!
14 May 2026
The process was easy to set up
The process was easy to set up. The delivery arrived within the pre-set window. The driver was friendly and courteous. I would use the service again if needed.
14 May 2026
Reply from Dolly
We deeply apologize that you encountered a poor experience during your recent Dolly. Our Support Team is available to hear more about your concerns so that we can look into this further for you. To reach out, please visit taskrabbit.com/delivery/support at your earliest convenience. Thank you!
Excellent experience
Excellent experience. The 2 team members just showed up and jumped right in. So easy to book and the job was done quickly. I will use them again!
13 May 2026
The person who did the delivery was …
The person who did the delivery was kind, efficient and in time, he kept me informed and sent a messages that he was going to arrive in 15 minutes, but he didn’t ring the bell to announce he was here, he went right away and I had to go out and stop his car to ask him to move the mattress inside a room in my house because that was what I paid for . It was a very heavy mattress and I have stairs.
I didn’t like that if it wasn’t for me that got out and stopped him, he would’ve gone and let the mattress outside my home with no possibility for me to move it alone and the probability of rain
He did it kindly but only after I told him
13 May 2026
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