Taskrabbit Delivery (formally Dolly) Reviews 

4,670
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 2,538 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and movers for being exceptionally professional, helpful, and courteous, which makes interactions wonderfully pleasant and productive. Consumers note that the service is consistently fast, highly efficient, and well-organized, ensuring that everyday tasks are completed smoothly. However, some customers also noted frustrating issues regarding delivery delays, scheduling difficulties, and unexpected timing changes during their relocation experience. A few reviewers experienced damaged items such as torn fabric and scratched surfaces, alongside occasional communication gaps when trying to reach customer support. Some people also felt that communication regarding arrival times could be improved to avoid unnecessary confusion.

What people talk about most

Staff

Users describe positive interactions with staff, frequently noting that the workers are professional, kind,... See more

Service

People report positive experiences with service, highlighting courteous staff who handle belongings with care... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the professional, quick,... See more

Product

Reviewers mention ambiguous feedback about product, noting that while some consumers received their items... See more

Customer service

Consumers find customer service to be mixed, as some reviewers praised the helpful cooperation, professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The delivery itself was perfect. The deliverymen were professional, quick and did not even touch a wall. The computer logistics behind the delivery were very wonky, to the point that it was anno... See more

Rated 4 out of 5 stars

Overall great experience. Went about as smooth as possible however I wish I could see the taskers ratings when they accept the job so I had an idea of who’s coming. I felt nervous not really knowing... See more

Rated 4 out of 5 stars

The movers were ni e, friendly and professional. I purchased a sofa and 3 mirrors from homegoods. I noticed the black fabric on the bottom of the sofa is ripped and the brown paper on one of the mir... See more

Rated 5 out of 5 stars

I know it sounds crazy but I used task rabbit moving three times this week … first a quick trip to pick up a treadmill at a Sporting goods store … done within 3-4 hours .. then a small move and then a... See more


Company details

  1. Delivery Service
  2. also in
  3. Courier and Delivery Service
  4. Removals company

About Taskrabbit Delivery (formally Dolly)

Written by the company

Taskrabbit Delivery (formerly Dolly) re-imagined big-and-bulky moving and logistics services to major retailers and consumers alike. With nationwide operations and millions of moves and deliveries completed, the platform accommodates specialized hauling and specific delivery types—including Room of Choice delivery for retail partners, final-mile store fulfillment, small business inventory transfers, and transport for oversized retail purchases.

How it works:

  1. Choose a service: Tell us when, where, and what you need help with—from just muscle to full moves and delivery.
  2. Get an upfront price: Skip the surprises and hidden fees. Feel confident knowing exactly what you're paying!
  3. Sit back & relax! Chat with your Helper and know exactly where your task is with real-time tracking.

For more information on Taskrabbit Delivery, or to book your next big-and-bulky move alongside your everyday household projects, visit www.taskrabbit.com/delivery or download the Taskrabbit and Taskrabbit Delivery app on iOS or book directly without download over the web app at book-delivery.taskrabbit.com.


Contact info

4.0

Great

TrustScore 4 out of 5

5k reviews

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4.0

All reviews

(4,670)

2,521 reviews in the last 12 months

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Rated 5 out of 5 stars

Would recommend the service

The communication was good, the delivery within the time frame and the person effective. The only issue ia that he did hit the walls with the boxes a couple of times as he brought them upstairs.

25 September 2026
Rated 3 out of 5 stars

I was told the delivery would take…

I was told the delivery would take place between 11:00-11:30. The driver arrived at 1pm. You can’t reply to the text which is annoying. The delivery guy was very very nice and did a great job but he was dripping from sweat constantly even after toweling off and he sweated on my new mattress which is not ideal.

30 September 2026
Rated 1 out of 5 stars

I paid for two helpers and only one…

I paid for two helpers and only one showed up. Please refund for the second helper

27 September 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

Thanks for messaging Taskrabbit! We'd like to hear more so we can look into this for you. Could you send us a private message with the email address associated with your Taskrabbit account? Please contact our Support team by visiting our website (http://www.Taskrabbit.com) and clicking the green "Help" button.

Rated 1 out of 5 stars

Worst company I have ever used in my…

Worst company I have ever used in my entire life. Damaged my entire sofa and refused to fix it or help at all. Horrible customer service in getting anything resolved. I would never recommend this company and will never use it again.

6 September 2026
Rated 1 out of 5 stars

Multiple miscommunication regarding…

Multiple miscommunication regarding delivery dates and times. When the delivery finally occurred, deliverers left large boxes behind to be disposed of. Very unsatisfactory.

23 September 2026
Taskrabbit Delivery (formally Dolly) logo

Reply from Taskrabbit Delivery (formally Dolly)

Hi,

We’re so sorry for this experience, your thoughts are extremely valuable to us as we continue to develop and improve our product. We'll be sure to pass on your feedback to our Product Team.

Rated 1 out of 5 stars

I am writing to dispute the charge for…

I am writing to dispute the charge for a task scheduled on Sunday, September 27, between 11:30 AM and 1:30 PM, to pick up a flat-box order from IKEA.

At approximately 12:15 PM, I contacted IKEA to follow up on the pickup because the link provided by Taskrabbit was not working and I was unable to track the task. It appeared that no task had actually been booked. IKEA advised me that they could not assist further and that I would need to contact Taskrabbit. I was subsequently informed that there was no task booked.

Because I could not confirm that the pickup was being handled, I went to IKEA myself at approximately 1:00 PM and picked up the order.

Then, at approximately 1:30 PM—after the scheduled delivery window had already passed—the Tasker texted me stating that they had arrived. By that point, I had already returned home with the order.

Since the task was not completed and I ultimately had to pick up the order myself, I am requesting a full refund of the charge.

Please review the task records and communication history and refund the amount charged to my account. I would appreciate confirmation once the refund has been processed.

The task ID I was given is KC465268.

28 September 2026
Rated 5 out of 5 stars

Easy and effective

Very easy to book what I needed. Driver (Ricardo) was on time, communicative, and respectful. Job was well done. Very pleased and will use service again.

27 September 2026

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