TaxCalc Reviews 253

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 187 reviews, reviewers had a great experience with this company. Customers consistently praise the company's customer service and staff, highlighting their helpfulness, patience, and knowledge. Many people find the service excellent, describing it as simple, straightforward, and easy to use, making tasks like tax returns relatively easy. However, some people were dissatisfied with the response time, mentioning long waiting periods to connect with support or sales. A few other people also felt that the user experience could be improved, citing issues like the app freezing or the need for larger text for better readability.

What people talk about most

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and efficiency of support... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Response time

People report ambiguous experiences with response times. While some customers praise prompt and quick... See more

User experience

Reviewers mention ambiguous feedback about user experience. Many customers praise the software for being easy... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been using TaxCalc for many years, sometimes doing as many as four tax returns for various family members each year. The user interface is a little dated and possibly confusing for new users, but... See more

Rated 4 out of 5 stars

Simple Steps makes filling in the self assessment relatively easy. Being able to make notes with each entry makes comparison year to year simpler. I had a problem with entering the very long name of... See more

Rated 4 out of 5 stars

I have used Taxcalc for at least 6 years and find it brilliant and simple and very helpful. I did have this year a lot of problems getting the software downloaded onto my laptop but the person at Tax... See more

Company replied

Rated 4 out of 5 stars

Still love the tax and accounts product after 15+ years of using. Good to see the product expansions to Groups and Charities. Our only bug bear is with the Companies House Forms module which prevents... See more


Company details

  1. #12 of 12 best companies in Tax preparation software
  2. #18 of 19 best companies in Accounting Software Company
  3. #112 of 129 best companies in Software company

Written by the company

Award-winning tax and accountancy software. TaxCalc is the complete tax, accounts and practice software suite trusted by over 11,000 accountancy firms in the UK.


Contact info

4.0

Great

TrustScore 4 out of 5

253 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Still love the tax and accounts product…

Still love the tax and accounts product after 15+ years of using. Good to see the product expansions to Groups and Charities. Our only bug bear is with the Companies House Forms module which prevents a five star rating.

8 January 2026
Rated 5 out of 5 stars

Makes tax much less complicated. Great product

We have used Taxcalc for some 15+ years for our personal tax returns. It continues to be the best tax product out there for personal tax returns, with the ability to switch from the (impenetrable) HMRC tax forms to Taxcalc's "simple steps".

Taxcalc have done a really good job of trying to make the requirements of the ever expanding tax code understandable for the layman.

In addition there support is first class, both on a technical tax level and in support of the product. I had a technical software problem today that was solved inside an hour. Excellent support.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Best software for accounts and tax…

Best software for accounts and tax returns

We have been using this software for 15 years and we love it. Simple. Our accountant manager (Jagdeep) does a great job of looking after us and we appreciate all the software does for us, we couldn't run our accountancy firm without it.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

One year on…

Changed to Taxcalc for my small practice in March 2024. Haven't looked back. Transfer was straight forward and it's a great piece of software. Advisors are on hand for the few questions we've had. Price for renewal was also a pleasant surprise after years of over inflation increases with other suppliers on the market.

15 June 2025
Unprompted review
Rated 5 out of 5 stars

Taxcalc review

Taxcalc is the best tax and accounting software I have ever used. Very simple and straight forward processes. Ease of access is unparalled. The switch between products in the hub is fantastic. The FETCH application to retrieve client tax information is extremely useful. It's ability to check and identify potential errors is also a very useful tool. Pricewise it is simply the best out there.

3 March 2025
Unprompted review
Rated 4 out of 5 stars

Software is intuitive

Software is intuitive. My first year, am very pleased how it went.

Only issue I have is that it is very slow but that's maybe due to the 'cloud' as there are no internet speed issues here and a competitor/friend of mine also has the same problem.

12 February 2025
Unprompted review
Rated 5 out of 5 stars

We have been using Taxcalc for a number…

We have been using Taxcalc for a number of years now, and find it so versatile and easy to understand.
The information hub normally answers our technical questions, but on the rare occasion we have needed help, the support is at hand quickly.

11 February 2025
Unprompted review

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