This is the second year I have utilised TAXFIX and I can't praise them enough. On both occasions HMRC owed tax returns back to me. I would never have been able to complete the tax returns myself.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I am very amaze as to how quick i was able to get my self-assessment completed. This was fantastic and the correspondence i received throughout was immense and without delay. Highly experience staff a... See more
I wish I had used this service sooner!! Filing a tax return has always been a bit daunting for me as I am a complete dunce when it comes to tax. I decided to use taxfix after a poor experie... See more
I've used Taxfix for my returns a couple of times now and they've excellent. Even when my returns have been awkward due to HMRC wanting more information than ever before they've still got it sorted. H... See more
Company details
Written by the company
Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.
Contact info
United Kingdom
- support@taxfix.com
- taxfix.com/en-uk
4.8
Excellent
7k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Getting our annual tax returns sorted…
Getting our annual tax returns sorted out remains a straightforward activity with Taxfix, combining a digital process and working a real accountant.
28 June 2026
Outstanding service provided by Lisa at…
Outstanding service provided by Lisa at Taxfix. Highly recommended
29 June 2026
Quick and efficient
Quick and efficient, good VFM. Farai communicated helpfully and gave good advice
18 June 2026
Great communicator and very helpful
18 June 2026
Phil from Taxfix is highly recommended
Phil has looked after both mine and my husbands tax affairs for 3 years now, he is always spot on and quick to answer questions - he is highly recommend by us
24 June 2026
The service received and the speed of…
The service received and the speed of response to queries was very good.
24 June 2026
Happy with the service
Jon Dell is my designated accountant. He was very on the ball and submitted my accounts at short notice. Thanks Jon, thanks Taxfix
24 June 2026
Taxfix as always
Taxfix as always, have been very helpful with myself assessment taxes. This the second year that Ms Suzanne Booty has done my taxes with professionalism and efficiency.
Very happy thank you.
23 June 2026
Tony
Tony, was amazing and very tempestive in reply and assist us in the Tax Return, super recommended
23 June 2026
Lilian Skinner prepared my Self assessment.
Lilian Skinner prepared my Self Assessment tax return, which was quite complex due to some specific personal circumstances. Throughout the process, she was patient, and knowledgeable - She took the time to explain everything clearly, outlining each step I needed to follow and ensuring I understood the process. Her expertise and attention to detail gave me complete confidence that everything was being handled correctly and I would highly recommend Lilian to anyone looking for reliable and supportive tax advice.
15 January 2026
Unprompted review
Straightforward and quick
22 June 2026
Accountant was very slow to prepare self assessment.
Accountant was very slow at processing my document, preparing the tax return and answering my questions. Tax fix promise to answer within 48 hours - my accountant took over a week (and that was with me prompting and sending multiple emails to both taxfix and the personal accountant). Wouldn't use again.
1 May 2026
Unprompted review
Reply from Taxfix UK (formerly TaxScouts)
Hi Rachel,
Thank you for taking the time to share your feedback. We are truly sorry to hear about the delays you experienced with your self assessment service.
We understand how frustrating it is when communication is slow, and we sincerely apologise that the service you received did not meet the 48 hour response time we aim for. Having to send multiple prompts for an update is not the efficient and supportive experience we want for our customers, and we regret that we fell short in your case.
This is not the standard of service we strive to provide, and we appreciate you bringing this to our attention. If you would be willing, we would like the opportunity to look into this further. Please contact us at support@taxfix.com with your registered email address so a member of our team can review your case personally.
Once again, we are very sorry for the frustration this caused. Your feedback is invaluable as it helps us to improve.
Best regards,
Taxfix
Really appreciate how your service…
Really appreciate how your service carry out.Helpful and really approachable if i have some questions I will definitely recommended you service for my family and friend.
15 June 2026
Good until it is isn't
Have used Taxfix (formerly Tax scouts ) for the last 3 years and never any issues until my most recent tax return. Lisa, my accountant, seemed satisfied at the time to use the requested information sent to her to calculate my tax return which ultimately resulted in a rebate. HMRC, having then recalculated the claim sent by Lisa, requested the money back, charged the actual tax due and slapped a late fee on for good measure! (even though my return was filed on time). Lisa's response? Abdicate any responsibility whatsoever, draw my attention to the Taxfix terms and conditions, including my responsibility to check the information, and then blame me for sending her the 'wrong' information in the first place! I'm sure their are some good ones in there but i'll be looking elsewhere next time.
21 June 2026
Unprompted review
Reply from Taxfix UK (formerly TaxScouts)
Hi,
Thank you for taking the time to leave a review. We’re sincerely sorry to hear about your recent experience and understand how frustrating and stressful this situation must have been, especially after having used our service without issue in previous years.
Please be assured that we take feedback like this very seriously. We have already arranged for your return to undergo a full secondary review as a priority so that the matter can be investigated thoroughly. You will receive an update and outcome from this review shortly.
We sincerely apologise for the inconvenience and disappointment caused. If you have any additional questions or would like to share any further information with us directly, please don’t hesitate to contact our support team at support@taxfix.com and we will be happy to assist further.
Kind regards,
Taxfix
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