Taxfix UK (formerly TaxScouts) Reviews 

7,304
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and value, making tax affairs straightforward and stress-free. The staff are frequently highlighted for their professionalism, knowledge, and patience in explaining complex tax matters, often providing quick and clear responses. Many people appreciate the user-friendly platform and the seamless process, which significantly reduces anxiety associated with annual tax submissions. Reviewers are particularly impressed with the quick response times and the overall excellent customer service. However, some customers also noted occasional issues with slow processing times for documents and tax returns, or delayed responses from their assigned accountants.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

User experience

Consumers find the user experience to be positive, with many describing the platform as extremely... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the very quick and prompt responses... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more

Rated 5 out of 5 stars

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process. Once the initial documents were submitted an... See more


Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.


Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(7,304)

1,012 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick efficient

Quick efficient. Super easy to use platform. Just makes it very straightforward. Don’t have to anymore as done a few times but always so easy to ask them questions if you need

23 May 2026
Rated 5 out of 5 stars

Quick and easy

Was assigned Chris for my annual tax return who I've been assigned in the past from the days of Taxscouts. Have used this service for around 5 years. Completed very quickly as usual with no issues. Would recommend.

29 May 2026
Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for…

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value service and one I will continue with into the future. I would recommend the team to anybody who feels slightly uneasy in their annual tax submissions, especially with the HMRC moving towards MTD in the income tax space. In summary, I sleep well at night knowing my tax affairs have been dealt with by a professional!

22 May 2026
Rated 5 out of 5 stars

Outstanding Service – Stress-Free Tax Returns and Excellent Crypto Support

I am extremely impressed with Tax-fix and my dedicated accountant, Ibrahim Loutfi, along with the rest of the amazing team who are always available to help whenever needed.

Before discovering Tax-fix, I used to dread completing my tax return as it caused me a huge amount of stress and worry. These guys have completely changed that experience and made the whole process simple, straightforward, and far less overwhelming.

What really stands out is how easy they make everything, especially linking crypto trades directly to Koinly at no extra charge — a feature that has saved me so much time and hassle.

The service has been professional, friendly, and incredibly supportive throughout. In my opinion, you will struggle to find a better company for tax and crypto accounting support.

A big thank you to Ibrahim and the entire Tax-fix team — highly recommended!
Bob

28 May 2026
Rated 5 out of 5 stars

Excellent service.

Excellent service.
Zak did my Tax Return and was very helpful. He worked super fast, providing an expert recommendation throughout the way and filling my return in almost no time
Would definitely recommend Taxfix.

26 May 2026
Rated 1 out of 5 stars

Avoid if looking for overseas tax advice

If you're looking for tax support as a digital nomad, ex-pat or anyone overseas: I highly recommend you avoid Taxfix' services.
The entire call I had with their consultant felt like talking to Gemini or ChatGPT on a free plan with their information not only seeming like best guesses, but also incorrect at times unless I prompted a correction and got affirmation.
I found I walked away from my call with less confidence in my next steps that prior to the call, and if I had taken their advice, I would be in financial trouble, and potentially legal trouble.
I cannot in good consciounse recommend their services and would actively advice you to find a tax consultation service that DOES NOT advertise their use of AI and appear to be a more legitimate financial advisor than an digital company trying to promote undereducated/trained team members 'enhanced with AI' into positions of consultancy.

13 May 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Liam,

Thank you for taking the time to share your detailed feedback. We are very sorry to hear about your disappointing experience with our tax consultation service.

We understand that receiving clear, accurate, and confidence-inspiring advice is essential, particularly for complex international tax situations. We sincerely apologise that the guidance you received did not provide the clarity and assurance you needed, and that you left the call feeling less confident than before.

This is certainly not the standard of expertise we strive to deliver, and we regret that your experience left you feeling concerned and unsupported.

We take feedback like this very seriously and would appreciate the opportunity to investigate what happened. Our team will be reaching out but if their is anything further, please contact us at support@taxfix.com and a member of our team will follow up with you.

Once again, we are very sorry for the frustration this has caused. We truly appreciate you bringing this to our attention as it helps us improve.

Best regards,

Taxfix

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