Taxfix UK (formerly TaxScouts) logo
Visit website

Taxfix UK (formerly TaxScouts) Reviews 

7,303
•
TrustScore 5 out of 5

4.8

Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and value, making tax affairs straightforward and stress-free. The staff are frequently highlighted for their professionalism, knowledge, and patience in explaining complex tax matters, often providing quick and clear responses. Many people appreciate the user-friendly platform and the seamless process, which significantly reduces anxiety associated with annual tax submissions. Reviewers are particularly impressed with the quick response times and the overall excellent customer service. However, some customers also noted occasional issues with slow processing times for documents and tax returns, or delayed responses from their assigned accountants.

What people talk about most

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

User experience

Consumers find the user experience to be positive, with many describing the platform as extremely... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the very quick and prompt responses... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Taxscouts for numerous years who are now Taxfix. This year like previous the service has been excellent. Website is easy to navigate, the person who is assigned to you is always at hand t... See more

Rated 5 out of 5 stars

I’ve been using Taxfix (TaxScouts) for the past 5 years. It’s a once a year must for me so as to make sure that all my tax affairs are correct in detail as well as submission. It is an excellent value... See more

Rated 5 out of 5 stars

Extremely professional and knowledgeable service, mostly same day response. I would wholeheartedly recommend Kingsley to deal with your tax affairs. He shows great patience in explaining the complexi... See more

Rated 5 out of 5 stars

I worked with Rhian on my first tax return. I was extremely clueless as to what documents were needed, but the website has guided me through the process. Once the initial documents were submitted an... See more

Company details

Written by the company

Taxfix (formerly TaxScouts) is the UK’s leading financial platform for digital tax solutions. We are transforming one of life’s most complex and stressful tasks – filing taxes – into a simple, secure, and personalised experience by combining AI technology with access to qualified accountants.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,303)

1,012 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Taxfix

Cheers very fast and easy to do and professional. Very happy with the service they provide. Thanks

18 May 2026
Rated 5 out of 5 stars

Quick and easy, painless too!

used TaxFix when their were tax Scouts before always had good service, my Accountant got my tax sorted out quickly and it takes all the worry out of doing my return, now using them for MTD so hoping that goes as easy. There is one thing they could do better.... pay the tax! i dont like that bit.

22 May 2026
Rated 1 out of 5 stars

only use if you want to get fined by a…

only use if you want to get fined by a tax office. I've got 450 euros in penalties with them and an absolute hell of a customer "support".

18 May 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Leta,

Thank you for taking the time to share your feedback. We are very sorry to hear about the penalty you received and the frustration this situation has caused.

It looks like this review was posted to our UK page by mistake. You will need to speak with our Spanish support team to get this investigated and resolved.

Please reach out to them directly at soporte@taxfix.com so they can assist you right away.

Best regards,
Taxfix

Rated 5 out of 5 stars

Thanks

Thanks. It was so easy, the process and communication is good.
Andy

18 May 2026
Rated 4 out of 5 stars

Quick & easy process

My accountant, Hannah, made the process really smooth by answering all my questions promptly and with the right amount of detail - not complicating anything unnecessarily! Once I'd completed my bookkeeping, the filing process was quick and easy, and everything was delivered straight to my account area to download. Can recommend!

16 May 2026
Rated 1 out of 5 stars

Been a customer 4 years.

Been a customer 4 years.
If i go on as a new customer you'll do my tax return for £40 less than as an existing customer. How to lose a customer .... simples

16 May 2026
Unprompted review
Taxfix UK (formerly TaxScouts) logo

Reply from Taxfix UK (formerly TaxScouts)

Hi Dave,

Thank you for taking the time to leave your review, and for being a customer with us for the last four years.

We’re very sorry to hear about your disappointment with our pricing. We understand how frustrating it can be to feel that your loyalty isn't being recognised, and we sincerely apologise that this has been your experience. This is certainly not the impression we want to give our valued customers.

We would appreciate the chance to look into this for you and discuss your account. If you could please contact our team at support@taxfix.com using your registered email address, a member of our team will be happy to follow up with you directly.

Thank you again for bringing this to our attention. Your feedback is very important to us as it helps us to improve.

Best regards,
Taxfix

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look