Taylor Emmet Reviews 254

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company, frequently highlighting the professional and efficient service provided by the staff. Customers consistently praise the team's excellent communication skills and prompt responses to queries, making the process smooth and less stressful. Many appreciate the supportive and empathetic approach, especially when dealing with complex or sensitive matters, often recommending the company for future needs. However, some people mentioned issues with customer service, experiencing ignored emails and phone calls, leading to significant delays and frustration. A few other people also felt that the service had declined, with instances of slow responses, unexpected charges, and a perceived lack of care and transparency.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and effective,... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the care, empathy, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law firm
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Lawyer
  6. Personal Injury Lawyer

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

254 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Personal service was fantastic

Personal service was fantastic. Jessica answered all my queries promptly and was very helpful. A good telephone service, which is so important.
I was initially worried by the number of online forms to complete and initial payment requested. I thought that this would herald an impersonal service but fortunately my first impressions were wrong.

23 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning , thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Polite,efficient,understanding staff.

Polite,efficient,understanding staff.

Slightly surprised at the cost of a transer of title as everything was known about the property given that it had just been bought.

1 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Len, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. Kept in touch all of the time to give updates. Would highly recommend this company

3 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Sue, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Quick, professional, service 100% recommend

Fantastic start to finish, I used TaylorEmmet with the sale of my old house and the purchase of my new house, which completed in around 6 weeks.

Great high quality service with no delay.

Definitely use again and recommend.

22 March 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Alice, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great service

Great service, love the portal made the whole process so quick and easy to access documents and keep track of the progress.
It was so easy I barley needed to speak to the team but when I did I got very fast responses.
Completed 6 weeks and 6 days from having the offer accepted.

24 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

The conveyancing department at Taylor…

The conveyancing department at Taylor and Emmet are very proactive. They dealt promptly with all matters and kept me fully informed at every stage of our sale and purchase. Whenever I emailed them, a response was usually received within minutes from Lindsey or Danielle. They were very helpful with some specific requests to ensure disability equipment could be in place on the day of the move. They constantly chased and prompted a less efficient solicitor further along the chain to ensure everything stayed on track. I have used Taylor and Emmet previously for conveyancing and their service is consistently excellent.

4 April 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Tracey, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Lindsey and Danielle's team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Excellent service

Excellent service, great customer service and very professional.

22 January 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Mandy, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Helpful and Efficient

The whole team at Taylor Emmet were extremely helpful all the way through the selling process.
Emails were returned quickly (often late into the night) and when we need advice on a related legal matter, they were keen to help. Will use again.

18 March 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Simon, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

The Team at Taylor & Emmet provided…

The Team at Taylor and Emmet provided us with a responsive and professional service with clarity of information and answering of any questions throughout the sale process of our property. We were never in a position of wondering what the status was, as we were kept fully informed. They have been similarly efficient in other matters.
Members of our family have also been clients over many years.

9 April 2024
Unprompted review
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Reply from Taylor Emmet

Good morning. It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Flexibility to meet strict deadlines

We were given very strict deadlines to meet for the sale of a retirement living apartment. Taylor Emmet rose to the challenge and completed the sale on time.

28 March 2024
Unprompted review
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Reply from Taylor Emmet

Good morning David, It is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

My mother has moved twice in the last…

My mother has moved twice in the last Fifteen months and we used Taylor&Emmet for both sales.
The team were absolutely fantastic each time.

17 May 2024
Unprompted review
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Reply from Taylor Emmet

Hello Susan, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Great service

Absolutely brilliant service Highly recommend them 5*

22 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Moinul, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Great communication and very efficient…

Great communication and very efficient service.
Ross Ward was extremely helpful throughout the whole sales process. Will definitely use again.

1 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Peter, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Really helpful from the start

Really helpful from the start. Nothing was too much trouble. Happy to provide us with hard copy papers/documents as on line via a smartphone isn’t the easiest.
From accepting an offer on our property at the end of January to moving in to our new home at the beginning of April is testament to their customer focussed approach.
Thanks TE for a great job done.

3 April 2024
Unprompted review
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Reply from Taylor Emmet

Good morning KAF, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

I have always had my questions answered…

I have always had my questions answered swiftly, and the team was very professional. The support and assistance they provided were essential to conclude the process in the best and fastest way.

24 March 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Cheila, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 4 out of 5 stars

The team at T&E dealing with our sale of Park Cottage

The team at T&E dealing with our sale were efficient and helpful and delivered a successful completion. It would have been helpful to have had a short briefing session early on to explain what would happen when/at what intervals. Not knowing made us (probably unnecessarily) nervous in the early stages as to whether T&E were not "on it".

28 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Everything went well

Everything went well on our side. Although it took a while not through our fault.

12 April 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Anne, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Always kept in the loop with regular updates

Lindsey and Danielle were great to work with and responded to any queries almost immediately. I always felt I was kept in the loop making the house moving process relatively stress-free.

24 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning John, it is great to hear such positive feedback.
Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Excellent Experience

Taylor Emmet dealt with the conveyancing of our previously rented property in conjunction with Redbrik who handled the sale. The whole process from putting it on the market to completion was stress free and only took two months. After hearing horror stories of house sales taking ages to complete, we are extremely pleased with the service we received.

3 May 2024
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to the conveyancing team.
Kind regards,
Taylor Emmet

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