Taylor Emmet Reviews 254

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company, frequently highlighting the professional and efficient service provided by the staff. Customers consistently praise the team's excellent communication skills and prompt responses to queries, making the process smooth and less stressful. Many appreciate the supportive and empathetic approach, especially when dealing with complex or sensitive matters, often recommending the company for future needs. However, some people mentioned issues with customer service, experiencing ignored emails and phone calls, leading to significant delays and frustration. A few other people also felt that the service had declined, with instances of slow responses, unexpected charges, and a perceived lack of care and transparency.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and effective,... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the care, empathy, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law firm
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Lawyer
  6. Personal Injury Lawyer

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

254 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Really happy with the service provided…

Really happy with the service provided for during our residential conveyancing provided by Jacob Farrall. We sold our house and purchased one using Taylor and Emmet, the level of service provided for both sale and purchase was excellent. Jacob got back to us really quickly and answered a lot of our questions, assisted with helping us with our purchase and went the extra mile to make sure we completed on the day we needed to. Thank you very much and we will use again!

3 May 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Josh. It is great to hear such positive feedback. Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Good communication and clientele relationship

We found the conveyance team at Taylor & Emmet to be highly-professional, attentive and efficient.

They kept us well informed throughout the whole procedure of purchasing our property.

Their excellent knowledge, experience and guidance enhanced a smooth and stress free transition from beginning to end.

The team actively listened and acted upon every wish. All questions were promptly responded to with friendly, caring advice and supportive of any concerns. Everything was explained clearly within the
documentation.

We would highly-recommend ‘Taylor Emmett conveyance Team’ to anyone, as you will be in good hands. They took care of everything with such refreshing professionalism with an added bonus of knowing they have your best interest at heart. They do whatever it takes to make the process happen as smoothly as possible.
We cannot thank Sarah and Sally enough for their sincerity and guidance. It was a pleasure to have Sally Winters team help us get our home.

S & J

27 February 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Stephen. It is great to hear such positive feedback. Thank you so much for taking the time to leave us a 5 Star review
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Excellent service on conveyancing

Yet another great experience with Taylor Emmet, this time handling a property sale. The Dronfield-based conveyancing team were excellent in terms of communication, with clear explanations and prompt replies to any questions. Everyone at TE throughout was friendly and made the whole process appear so smooth. Highly recommend them.

28 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Paul, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Exceptional conveyancers

Ellena and Sarah were absolutely fantastic - so efficient and communicative! They made my first house purchase feel as seamless as possible and I felt like I was in very safe hands. We completed 3 months from the date of my offer being accepted, which was so much quicker than I anticipated. I can't thank you enough for all your help, Sarah Gaunt's team!

22 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Jasmine, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Ellena and Sarah.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Excellent company for conveyancing

Our leasehold apartment sale with potential building safety issues was handled by Taylor Emmet. Our conveyancer, Jessica, was always prompt in answering questions and did what she promised on every occasion. We had the usual scenario of a very unresponsive and difficult to deal with property management company (Firstport) but Jessica was tenacious in getting the information and documents required from them. I would definitely recommend Taylor Emmet and would certainly used them again for a property transaction.

20 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Richard, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback. We will pass on your feedback to Jessica.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Customer Service was excellent Customer Service was excellent. The delivery was bang on time with exceptionally scrutinised information. I am a satisfied customer.

Customer Service was excellent. The delivery was bang on time with exceptionally scrutinised information. I am a satisfied customer.

15 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Bart, thank you so much for taking the time to leave us a 5 Star review. We love reading such positive feedback :)
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

A big thank you to Neil Riley and team…

A big thank you to Neil Riley and team for all their support with my sales conveyancing.

Despite some curved balls along the way, Neil's calm approach, re-assurance and expertise throughout allayed any concerns. The same professional approach was experienced with his Assistant, Anna, for the final stages of exchange / completion resulting in a successful sale.

Would highly recommend.

7 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Fantastic conveyancing service

Fantastic conveyancing service. Straight to the point, direct, good communication and handled most of the hassle of buying a house. Well worth the money!

1 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Tahar, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

great service and communication

20 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Mark, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

A professional team with excellent information sharing

Sally made the experience a much less stressful experience than I expected. Sally shared every piece of information speedily so we were always up to date when we discussed anything. Moving home is never straightforward but I am pleased I used T&E for my conveyancing.

27 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Professional services

Very professional we were kept informed during the whole process of our purchase.

28 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Really quick and efficient

Really quick and efficient, prompt responses to any questions. Good online system and made everything easy to understand

8 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Second time using Taylor Emmet

Service has been reorganised since my previous transaction. Everything is now digitalised and this did prove challenging for an older customer who prefers reading/working with papers and finds the greyscale print universally used challenging to see. However the digitalisation is very efficient and systems are easy to use. Different solicitors working simultaneously on sale and purchase seemed more streamlined and focused actions on key items as they came up. Communications with both were excellent with many same day responses and no longer than 24hrs on emails. Solicitors therefore were accessible and the experience felt very personalised. All of my queries no matter how small were actioned and advice received promptly. Very friendly approachable staff at all levels with 'can do, nothing is too much trouble' attitudes. Would instruct conveyancing again without hesitation.

23 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Susan, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Very professional experience dealt with…

Very professional experience dealt with all my needs very friendly staff and prompt thanks again 🙂

5 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Anthony, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Sale of property

The company as a whole worked in together to make the process easy. Regular updates at each point a pleasure to do business with.

8 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Winston, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Philippa and team have been amazing…

Philippa and team have been amazing throughout the entire process , clear communication at all times on next steps , and delivered when they said they would

29 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Rick, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Every aspect of our experience with…

Every aspect of our experience with Taylor and Emmet has been excellent each time we have needed their services a good job done at a reasonable price

16 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Another great experience with the team…

Another great experience with the team at Taylor & Emmet. Good communication throughout, friendly and easy-to-reach staff. Always very helpful and yet again, they did everything in good time. I won't waste time using anyone else.

27 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Paul, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

I have now been given a very reliable…

I have now been given a very reliable member of staff, in Claire Dibb who is 100% efficient and who I relate to very well.

8 March 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

My experience of solicitors in the past…

My experience of solicitors in the past has left a lot to be desired to be honest. I found Bethany Moore at Taylor Emmett completely proficient and yet amiable. Felt that she looked after my interests during a recent property purchase. I wouldn’t use any other solicitors in future.

2 February 2024
Unprompted review
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Reply from Taylor Emmet

Good morning Gaynor, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

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