Taylor Emmet Reviews 254

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers had a great experience with this company, frequently highlighting the professional and efficient service provided by the staff. Customers consistently praise the team's excellent communication skills and prompt responses to queries, making the process smooth and less stressful. Many appreciate the supportive and empathetic approach, especially when dealing with complex or sensitive matters, often recommending the company for future needs. However, some people mentioned issues with customer service, experiencing ignored emails and phone calls, leading to significant delays and frustration. A few other people also felt that the service had declined, with instances of slow responses, unexpected charges, and a perceived lack of care and transparency.

What people talk about most

Staff

Consumers find staff to be positive, consistently describing them as professional, efficient, and effective,... See more

Service

Clients share positive opinions on service, with many reviewers consistently describing it as professional,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the care, empathy, and... See more

Response time

Users describe positive interactions with response times, with many reviewers highlighting prompt and... See more

Customer communications

Reviewers mention ambiguous feedback about contact, with some customers reporting pleasant and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend Sally Winter at Taylor Emmet highly enough. We were under immense pressure to complete our purchase on incredibly short notice, and Sally handled it brilliantly. Her communicatio... See more

Company replied

Rated 5 out of 5 stars

A very professional and efficient service by Sally Todd and Elise at Taylor & Emmet. They were always very prompt at replying to phone calls and emails. Effectively chased our buyers solicitor when t... See more

Company replied

Rated 5 out of 5 stars

If I could give more than 5 stars I would!...Sarah Gaunt and her team...in particular Bronya Blake were absolutely fantastic!!. Bronya was always easy to contact and always responded to queries prom... See more

Company replied

Rated 5 out of 5 stars

Taylor and Emmet, and especially Sarah Gaunt, gave us excellent service. They patiently helped us to negotiate the complexities of buying a house , losing an house and then buying again. They were ext... See more

Company replied


Company details

  1. Law firm
  2. Divorce Lawyer
  3. Employment Lawyer
  4. Estate Planning Lawyer
  5. Lawyer
  6. Personal Injury Lawyer

Written by the company

Taylor Emmet has served people and businesses for more than 150 years and is the largest independent firm in the Sheffield City Region. Built on long-lasting relationships, Taylor Emmet is a trusted firm with a reputation for being approachable, experienced, and able to get the job done. Experts in their field, Taylor Emmet, provide legal services for both businesses and individuals and boast more than 120 legal professionals. The firm has been trusted for generations, which is down to delivering the highest quality legal advice in a timely, honest, and efficient way.


Contact info

4.2

Great

TrustScore 4 out of 5

254 reviews

5-star
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1-star

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Claire Dibb completed our property sale…

Claire Dibb completed our property sale yesterday & was very helpful polite & professional throughout the whole process & we will not hesitate to use her services again

12 February 2024
Unprompted review
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Reply from Taylor Emmet

Good afternoon Ken, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Knowledgeable, Helpful, Kind, Patient & Tenacious

All told we have been dealing with Ben Brown at Taylor Emmet on & off for the past 5 years when I was originally introduced to him. We always found Ben and his team to be helpful, kind and mostly very tenacious in what was quite a unique & not at all straightforward case. Ben always answered our questions, queries and emails promptly & succinctly and we found him to be kind, polite and patient throughout the years. We would have no hesitation in recommending Ben Brown & his team to anyone with a unique and complex case as we had or otherwise.

8 February 2024
Unprompted review
Rated 1 out of 5 stars

I would have been better off defending…

I would have been better off defending myself and this would have saved me about £7,000 in legal fees in the long run plus not to mention the other expenses that I had to pay along side this as well. I feel like I was totally let down by my Solicitor on all levels in my opinion and that my court case was long and drawn out when it didn't need to me. The applicant's Barrister totally made mince meat out of my Solicitor and I felt like that I didn't even have a voice and when the case had finished I suppose that I had the option to make an official complaint against my Solicitor but the whole situation and the court case took everything I had out of me both mentally and physically I just did not have the energy to take this matter any further and I was just so glad and relieved that this horrendous ordeal was finally over and the nightmare had ended and also I did not want to have to drag everything up again and relive the whole situation over and over again. As a result of my court case and the way that I felt that I was let down by my Solicitor in my opinion I feel like that I have been left traumatized by the whole situation and this has had a detrimental impact on both my mental and physical health which has not helped my PTSD. I can only comment on what happened to me and other people may have had good Solicitors and a more positive experience than I did. Finally if I had the option to rate this firm of Solicitors 0 stars from my own personal experience I would have but that option wasn't available which I think that it should be to enable anyone who is thinking of using this firm of Solicitors in the future to maybe read the other reviews and decide for themselves if to choose this company or not.

5 January 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend, great solicitors.

Professional and efficient service. I used Sheffield South West branch and dealt with Stacey and Elsa. Thank you for making a stressful house move easier 🙂

18 December 2023
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Stacey and Elsa.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

I cannot recommend Hannah Whiting and…

I cannot recommend Hannah Whiting and Team Lomas at Taylor and Emmet enough. The service provided has been above and beyond expectation. This was a very emotional sale and from the outset Hannah's compassion and professionalism has been truly unbelievable. I will continue recommending this company to friends and family without hesitation. Thank you Hannah, you have been unbelievable and I will never forget your kindness.

10 November 2023
Unprompted review
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Reply from Taylor Emmet

Good afternoon, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Julie, Hannah and their team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Friendly, patient and professional

Your service was friendly, patient and professional

30 August 2023
Unprompted review
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Reply from Taylor Emmet

Good afternoon Paul, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Recommend this company

Would recommend this company everything that needed to be done was done in a timely manner. Approachable responsive staff. We were glad we chose them no complaints at all.

28 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Steph, thank you so much for taking the time to leave a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

I couldn’t have been happier with my…

I couldn’t have been happier with my solicitor Danielle Gleeson. She was knowledgable, professional, always at the end of the phone and understanding of this being our first time moving house. I would recommend Taylor and Emmet to my friends and family moving forward. Thank you!

13 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Emily, thank you so much for taking the time to leave a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Team Danielle delivered an exceptional…

Team Danielle delivered an exceptional experience on my behalf from start to finish the buying process took 6 weeks. Excellent online platform and constant updates from Danielle and her team. Excellent advice and value for money, will always use Taylor Emmets in the future. I have gone through the buying process four times and everything has fallen through or gone wrong, in the current buyers market Taylor Emmet will deliver

12 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Nikki, thank you so much for taking the time to leave a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

From the word go they kept me fully…

From the word go they kept me fully informed of all procedures followed with progress reports continually up to the date of sale, first class. This applied to all members of staff.

25 August 2023
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave a 5 Star review. It is great to hear such lovely feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Fantastic service for our house purchase

Sarah Khatib and her team were fantastic throughout our house purchase. They were efficient, friendly and responded quickly to the queries which we had. Our purchase ran smoothly from start to finish. We would highly recommend Taylor Emmet for their conveyancing services.

4 September 2023
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sarah and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Quality Solicitors

Quality solicitors, kept us informed all the way thro our sale & purchase, nothing too much trouble if we needed help on anything. Extremely smooth transaction and quick transaction from sale to completion with courteous, knowledgeable & friendly staff...Forget the rest go with the Best....

25 August 2023
Unprompted review
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Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 4 out of 5 stars

Generally good service

Generally good service - very responsive. Not perfect - e.g. they needed a little prompting to chase down the other less communicative solicitors in the chain, but better than the others. I would use them again.

6 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning James, thank you so much for taking the time to leave us a 4 Star review. It is great to hear your positive feedback.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Excellent

Excellent
The support from Sally and the team was both timely and expert. I am happy to recommend Taylor Emmett to friends and family.

2 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sally and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Sally and her team were fantastic

Sally and her team were absolutely fantastic all the way through, the other party's solicitors were slow in response and difficult to deal with however Sally and her team continued to chase all the way through and keep in constant communication with us.

10 October 2023
Unprompted review
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Reply from Taylor Emmet

Good morning Adam, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sally and her team.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Sarah Khatib was superb in all aspects…

Sarah Khatib was superb in all aspects of my conveyancing.

6 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Mark, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Sarah.
Kind regards,
Taylor Emmet

Rated 5 out of 5 stars

Kind and Helpful Staff

Stacey Baxter & her team (Hannah!) were incredibly kind and helpful throughout the whole process of buying our first house. We would recommend them highly as they were prompt with responses, and explained what was going on every step of the way. They made the whole process far less stressful and we are very grateful! thanks!

25 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Charlotte, thank you so much for taking the time to leave us a 5 Star review. We will pass on your excellent feedback to Stacy and Hannah.
Many thanks,
Taylor Emmet

Rated 5 out of 5 stars

Nothingbut praise

I have nothing but praise for the conveyancing team who turned round buying and selling transactions within a tight time-scale. They kept me informed throughout, and always dealt with my queries very quickly and patiently. I recommend without hesitation.

30 August 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

Rated 1 out of 5 stars

My experience

I felt emails and forms had not been fully explained, for the average individual to comprehend, and I also had to duplicate forms because T and E claimed they had not received them the first time.
I had to make extra payments that I had not advised about and it was not made clear who it had to be paid to, I had to make several phone calls and send emails to clarify this on many occasions.
It was an incredibly stressful time anyway and it was made harder having to chase and have things clarified by T and E.
The whole process would have been made easier if one person had dealt with the case and doing it person would also have been easier.
I would not use T and E for the foreseeable future.

6 September 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Gita,
Thank you for the feedback on your recent experience of Taylor Emmet. We do pride ourselves on our high customer satisfaction rate.

If you would care to contact us and provide a little more detail we would really like to look into it further for you info@tayloremmet.co.uk or visit http://www.tayloremmet.co.uk/index.php/contact-us

Thank you,
Taylor Emmet

Rated 5 out of 5 stars

Superb professional service

Superb professional service, out standing performance from the house purchase team especially Jess. This is the way house purchase can be made simple.

4 October 2023
Unprompted review
Taylor Emmet logo

Reply from Taylor Emmet

Good morning Ian, thank you so much for taking the time to leave us a 5 Star review. It is great to hear such positive feedback.
Kind regards,
Taylor Emmet

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