TCGplayer.com Reviews 

I recently made an account To make a big purchase Of some cards that were on Preorder. Today a few days before they’re due to ship my order was cancelled for No reason.When I asked why it was cancelled they said It was because I didn’t receive a reply from the seller to my inquiry about changing the shipping address. Doesn’t that sound Outrageous??? I know I’m in Awe myself. This place can Go Fk themselves with their scammy business practices.

I paid for my order using a credit card to load my account with their gift cards, but TCGPlayer canceled it and is refusing to refund my money or provide the service. I exchanged messages with Amber from customer service, yet received inconsistent explanations that mixed international shipping issues with international customer policies in an unclear, shady manner. TCGPlayer needs to ensure transparency in its policies and improve prompt, effective support to regain customer trust.

Stay away, I should have paid more attention to the trustpilot reviews before trusting my money there.

My order never came it's been almost a month ordered cards for my sons birthday and it so heart breaking seeing him check the mail every day for nothing, I will be contacting better business bureau

Still haven't got my order. The website no longer works! No customer service either as email bounces back!!

I am new to the site and bought a Lorcana Trove box that said it was unopened a few days ago. Today I go to view the order status for tracking info and the order says trove box with no contents. How is this unopened? Now I wasted money because you can’t return or contact customer service. I will never buy anything on this site again.

Ordered some cards for a Christmas treat to myself, I have not received nearly $100 worth of cards that i ordered and its now nearly the end of January.

I contacted customer service who said they could either resend or issue a refund, they could not resend and stated they did not have the items in stock despite seeing plenty available on the site , and i have repeatedly since requested a refund to my paypal. Still nothing!

Avoid this scam company and go somewhere else!

Bought off here, first and last time too. XY break through, y'all really going to reseal that? Y'all at tcg scammers and broke. Get your stuff off mercari or ebay. I weighed it right away when I got it I could tell it was missing cards, it weighed 18.4 😂 pathetic site and people and they glued it like the morons they are. Update, I ended up opening it cuz I got a refund, the cards were fake. Did the rip test no ink. No wonder it weighed less and actually was 10 cards 😂 cards looked horrible. Color and font was off

Sellers were very rude. Tcgplayer staff was also very very rude. Better places to spend your money and time. Avoid!

When attempting to purchase a Christmas gift, TCGplayer responded by billing my credit card, then sending me an email that my transaction had been cancelled due to an "issue with my account". I do not have an account, as I was attempting to purchase a gift. Their customer service is limited to a ChatBot that is unable to respond to any issues without an account reference.

Their customer service is a joke (its a bot that does little to nothing). Their login/auth flow it completely broken to the point where none of their account creation links work. They don't even send you a confirmation email when making a new account AND their password reset doesn't work. Basically their website is broken beyond belief for a company of this size.

Worst company to buy from unless you want to waste money on buying a single card. If you make a larger order you dont get it.

I placed an order for 1000 random bulk pokemon cards. I was NOT happy with what I recieved. I reached out, 3 times!! to tcgplayer in hopes of resolving my issue. I never recieved a response.

Customer support is a joke at TCGplayer they locked my account and did not even let me retrieve my funds they gave me no reason and will not contact me be careful how much money you put into them.

Every seller please to be aware when sell on TCGplayer. Be sure to read their policy because it literally said they can take your money and close your account if they don’t like you. And it also states all risks are on you, even the buyer scams you, you waive the right to dispute. And yes they take the selling fees and leave all risks solely to sellers. As a 20 years online reseller I never experienced a platform acting like that. I got scammed twice and they punished me very hard instead of listening to both sides. They refused to listen to any of my words but closed my account, only for a small order. It’s super upset and disappointing.

I've ordered a few times and the experience has been great. I typically grab foil singles of things i want to upgrade in my deck. Plus if you need 20 rat tokens this is the place to go.

Most of my purchases from Sellers on TCG Player have been fine and a positive experience. That said, you are 100% rolling the dice on this website and their "TCG PlayerSafeguard" is an absolute joke bordering on false advertising.

For context, I purchased a $3,000 sealed case of booster boxes from a seller. Immediately after the transaction, the seller posted the tracking number for an e-shipping label. A few days later, I messaged the seller to inquire when they would ship the case, and the seller claimed to already have dropped the package off at USPS. I called every USPS store in the vicinity (Clifton, NJ) associated with the tracking info. They all confirmed they had never received a package associated with that tracking number or directed to my address. I shared this information with TCG Player customer support and they proceeded to respond with canned messages and templated responses telling me to wait a full 15 business days before initiating a dispute. Then, after waiting 15 business days, I contacted them again only for them to tell me to message the seller to work it out and wait another two business days. They literally do everything they can to frustrate and stonewall you while sellers they rate as "Gold Star" sellers scam people on their marketplace. To date, I still have not received a refund for the transaction from TCG Player and the seller is still active on their site.

I subsequently disputed the transaction (under TILA) with my credit card company and received a credit for the full amount. As a result, TCG Player restricted my account from making purchases in the marketplace. Imagine retaliating against a customer for exercising their consumer fraud protection rights under applicable law and then replying to their support message with, "....we are here to ensure you have the best service experience possible."

The only reasonable conclusion to draw is that the people running their support function, managing their fraud detection/trust and safety program, and working in their legal department are inept.

No products delivered. No refunds. Worst buying experience ever

In the past few months I've had multiple orders not be shipped at all by the sellers, 1 out 3 packages arrives postage due, sellers are glacially slow to mail cards out and I've had to miss multiple events because of missing cards. The worst offender was Pro Play Games, it's been a month and I still haven't gotten cards from them. To top all of that off, TCGPlayer will simply delete any negative feedback that you leave for a seller. As far as I can tell TCGPlayer is just a den of scumbags.

Would have been nice to track my order. Every time I went to there website it said it was being delivered by unknown carrier and tracking info has not been updated. Then I logged on June 7 and it said it was delivered on the 6th checked my old mail to see if I overlooked but I know I didn't. I messed then today (June 7th) telling them I don't have my package and asking who the carrier was.
I tried on UPS and USPS website using the tracking number. It says does not exist.
My coworker said using TCGPlayer was a hit and miss. We'll I guess I miss

They no longer are refund orders for damage cards even when a picture is provided
I bought from the site for over 2 years over 10k in cards and noticed recently that TCG player will no longer step in to resolve issues with bad sellers like Dabbers who sell damaged cards
Went back in fort with the bots of customer service been over 2 months now and still nothing even after reaching out nothing has been done and I would no longer recommend the site.