Team Cycles Reviews 

They had a product other stores didt..
Great experience, great service!

Muc-off tubless sealant, cheapest online, quick and easy ordering and fast delivery. Very impressed with the overall experience, will definitely use this company again!!

Ordered a Muddy Fox MTB helmet on a Monday morning, arrived as decribed the next day with standard P&P. Impressive.

A great range of products, helmet bought at a good price and quick delivery as promised

Tubeless sealant ordered at a very competitive price. Delivered within specified time. Great product and super speedy service

Very friendly service

Thank you.Great light's, very bright and powerful
Really happy with my new Moon Rigel Enduro lights. They are extremely bright and powerful, giving me excellent visibility when cycling at night. The quality is excellent, and they are exactly what I was looking for. Very pleased with my purchase from Team Cycles. ⭐⭐⭐⭐⭐

Extremely fast delivery!

No Concern for costumer safety and they want to take no responsibility for giving bad advice that lead to a sale.
I am a beginner starting out downhill mtb and came to teams cycles gateshead store hoping for some expert advice regarding buying my first full face helmet yesterday suitable for downhill trails, i have never purchased one before and have no experience with helmets, i tried some helmets on and the attendant said most people are a large and when i tried the large on they all seemed really tight and so i ended up purchasing an XL rampage, i was on a bicycle and so i could not take the box with me, so i left the box in the store and the store attendant cut off the tags at the till, i wore it for 5mins to get back home as it did not fit in my bag, the helmet is undamaged and i have everything other than the box. Once i got home and showed my friend he pulled down the helmet chin guard and the helmet came down over my face with no resistance and he immediately said its not fit for purpose as it would not protect my head or chin if i did fall and advised me to exchange it and told me to get a medium helmet and that it is meant to be tight to keep my head.
After contacting the store manager he refused to take any responsibility for selling an unsafe helmet and says he is not protecting revenue but yet its all about that he cannot resell it, and yet if i bought it online i would not have had the problem, the only reason i went in store was so i got a helmet that fits correct that will protect my head on a downhill mtb track. Don't trust going in store as they do not value safety and will sell you something not fit for purpose and protentionally worse for your safety depending how you come off the bike, a helmet to big could snap your kneck

Reply to your response: although you say you value customer safety for reselling returnes equipment, you took no responsibility for selling a helmet that wasn't fit for the purpose i bought it for, i only used the store for advice on a fit and that advice fell short, leaving me unprotected and in a worse situation than not having a helmet, even if it felt like the right fit, there was no due diligence towards if it did or not professionally, i was extremely unsatisfied with my customer service regarding safety, thankfully a friend warned me before trusting that the helmet would protect me during a fall, and after expressing my dissatisfaction you did not want to take any responsibility for the mistake i made as a beginner think you were a professional place, this raises serious concerns especially if it was a child or another beginner looking to ride safely, would you let them walk out with illfitted helmets? a simple discount on another helmet would have been satisfactory as i already took responsibility for my half of the mistake and honestly raised my concerns but instead i received attitude that it is all my fault, this raises the question to what is the point in a in store purchase that keeps you in a job and builds customer trust

Ordered a cycle helmet online. It said it should be available to pick up next day. Same day i got a message saying it was available to collect immediately which I did.

This must be the worst experience I've had with a cycling shop in my life: 1. I carefully read their site's instructions about using cycle to work, got a voucher from my provider, sent it to Team Cycles, who then told me it was worthless, as they add 15% of the price if one uses this cycle to work scheme, and that I had to do it all over again. 2. I cancelled my cycle to work voucher, got the increased voucher, sent it to Team Cycles, who then told me that one of the items on the voucher was no longer available, and offered a completely unsuitable alternative. 3. Fine, I thought, I'll just ignore them and look elsewhere. Today I heard Team Cycles had REDEEMED my voucher, without sending me anything. 4. This is of course going to cause high issues at my work and most probably mess up my salary for months, and I've received absolutely nothing.
RESPONSE TO TEAM CYCLE REPLY:
Emblematic of your incompetence, your reply says 1. you both redeemed my voucher AND couldn't fulfil my order. How on earth can you redeem my voucher if you couldn't fulfil my order? Now the first payment has already been deducted from my September payslip and I have to send literally days trying to fix your mess. You should be ashamed of yourself.

The first set i ordered were wrong so i sent them back but i paid 6 pound delivery and then to send them back was another 11 pound which when I ordered them it didn’t say that we had to pay more to send them back and then another 6 pound the the correct shoes. So probably wouldn’t buy again due to the amount delivery is and the amount to send back if they are wrong

Order delivered promptly and as expected

Quick reliable service, item arrived within 24 hours

Competitive price with good service

Quick delivery and in perfect order! All as expected!

Great product for the price and speedy shipping