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Team Cycles Reviews 

1,154
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 807 reviews, reviewers overwhelmingly had a great experience with this company. Consumers often point out that shopping online is a breeze, praising the fast dispatch times, helpful customer service, and great overall value for money across a wide range of cycling gear. People are especially happy with how quickly orders arrive, noting that items are well packaged and seamlessly handled by reliable delivery services. However, some customers also noted frustrating delivery delays, poor communication, and problems with packages not arriving on schedule. A few people additionally mentioned difficulties with product sizing or unexpected issues with bike setup that required extra attention.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast dispatch times and... See more

Product

Reviewers mention positive feedback about product quality, noting that items arrive in excellent condition... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates, great deals, and... See more

Service

Customers consistently note positive experiences with service, praising the helpful in-store staff, thorough... See more

Order

Clients share positive opinions on order, highlighting prompt processing, fast delivery times, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Competitively priced items dispatched quickly and issues dealt with efficiently. I was looking for a purchase of three bike computers for the family. Everything I wanted was in stock and available fo... See more

Company replied

Rated 5 out of 5 stars

I've been a customer since the first day the Gateshead shop opened and haven't had any need for another bike shop since. I'm not a seasoned cyclist, I cycle(d) to work daily and enjoy 15-25 mile leisu... See more

Rated 5 out of 5 stars

Very helpful, knowledgeable staff. Quick reply to my email enquiry, and quick to answer my phone call. Fast shipping. Delighted with my mint condition exhire bike which was great value for money. Than... See more

Rated 5 out of 5 stars

I wanted to buy a Trek bike and live near London. I found that many of my local Ttek dealers did not have my medium size in stock and other internet dealers advertised the bike at a discount price but... See more

Company replied


Company details

  1. Bicycle Shop
  2. also in
  3. Bicycle hire shop
  4. Bike accessories store
  5. Mechanic
  6. Outdoor sports shop
  7. Sporting Goods Shop

Written by the company

Team Cycles is a cycling retailer with stores in Gateshead and Kielder Forest, alongside a fully stocked online shop. We offer a wide selection of bikes, cycling clothing, accessories, and parts to cater to riders of all abilities, from casual cyclists to serious enthusiasts. Our workshop and servicing team provides expert maintenance and repairs, ensuring every bike performs at its best. From routine tune-ups to full overhauls, we use the latest tools and techniques to keep your ride smooth, safe, and reliable. Whether it’s a minor adjustment or a complete servicing, our skilled technicians deliver fast, professional service. For those looking to explore without committing to a purchase, our bike hire service is perfect. We offer a wide range of hire bikes for road, trail, and mountain cycling, tailored to suit different skill levels. To make travel stress-free, we also provide travel case hire, so you can safely transport your bike anywhere in the world! With a focus on quality, expertise, and convenience, Team Cycles is your one-stop destination for cycling gear, advice, and support, online or in-store.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 73% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(1,154)

701 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Clear website

Clear website, product as described, very quick delivery and I appreciated the over 55s discount

25 August 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Good competitive prices. Good communication throughout purchase. Bike arrived in double box for protection, all in all. Great service, would definitely recommend.

25 August 2026
Team Cycles logo

Reply from Team Cycles

Thank you for the excellent feedback !

Rated 5 out of 5 stars

Quick delivery service and great…

Quick delivery service and great communication (email and phone). The helmet I bought didn’t quite fit, I bought a second and returned the first, the refund was dealt with swiftly and hassle free. Was also the best deal I could find online.
Thanks chaps

14 August 2026

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