TechShack Reviews 189

The fact that I could purchase the vacuum at its offer price and you would hold it for me until I returned from a month-long trip. Also that, although I appeared to have ignored your emails {I hadn't}, you kept sending them to me. It was that I didn't bother much with them whilst away, then on my return arrangements were made for delivery and item arrived when promised. All was well. Thank you.

The service offered was second to none. Initially we had delivery issues. The courier company sent my camera back.. but the team came through and offered a better model and the camera arrived the day before I needed it. It was a gift for my son.

Excellent communications when I asked when it would arrive. Got a personalised email response on a Sunday

Very helpful customer service representative, understood what I wanted and very reasonable price. Nothing negative about the experience at all, which says a lot these days!

Great buy thankyou.

Fantastic company to deal with. I purchased a new hoover for my elderly Mum but unfortunately it developed a fault. With the excellent support of Olivia and the technical team I was sent the replacement part and everything is perfect. For after sales service and their products I could not fault this company. Quite refreshing to find a customer service department that actual delivers excellent customer service!

Prompt easy process. Lovely kind staff. 10/10

great product have not used it myself as it was for a friend.
great price came very quick

The email provided for the managing director on this site for problems previously did not work. I am apparently not allowed to tell you what this email is, because Trustpilot does not want any emails in their reviews. if you look at a negative review on Trustpilot dated on 28 March 2024, and tech shack’s reply, techshack does however publicise this email.

When I pointed this out, Trustpilot noted “ We do understand that the email address was found in a reply to another review, but we can still deem that the email address is contravening our guidelines since the business didn't include the personal information in their reply to your review, the company's website, or the description of their profile page on Trustpilot.”

The firm Techshack sold Chinese goods that don’t always work, like Litrobots robo-vacuums. They knew the Litrobots robots were problematic, people had been defrauded, and they continued to sell them for some time afterwards. They were defensive about their decision in an email exchange. Interestingly, the Litrobots UK website was taken down because of increasing consumer complaints, and tech shack is trying to distance themselves from their actions. I have reported them to Trading Standards.

Trustpilot left this review up because it is simply true. I have seen the defensive reply below. They are actively working to have legitimate consumer warnings removed from public view, preventing other consumers from making informed decisions. They also are implying that criticism of their business indicates the complainant is not medically well and then are condescending. It may give you an indication of how you might be treated as a customer.

TechShack states in their 28 September reply:
“We categorically deny the allegations you have made, and we are currently seeking legal advice regarding the defamatory nature of your repeated reviews.”
This is an attempt to intimidate a consumer from posting legitimate warnings about their business practices.
While I may not have personally purchased from them (I purchased from the manufacturer directly), I have:
• Direct experience with the product they sell
• A CCJ against the manufacturer for consumer law violations
• Legitimate knowledge of the product’s defects
• Provided them with a good-faith warning about the products they’re selling

The product is fabulous, I’ve used a Dyson stick for a long time but find this stick equally as good and a lot easier to clean and of course a lot cheaper to buy. TechShack were excellent, it was simple to order, the hoover arrived well packed and in the time frame I was given. Highly recommend the product and TechShack.

Nice lightweight appliance esy to use and empty

Great product. Very happy.

Thanks for my battery vacuum cleaner, seams to be fineand does the job. Mark.

Nobody says much when an online sale goes smoothly, but they are quick to comment when there's a problem
I had one or two complications with my order. The customer support team are outstanding !
My issues were resolved rapidly and with great comms.
I have never had better online purchase support. This team are the gold standard and other online retailers should study them to try and be as good.
If there were 6 stars I would tick them

Very helpful young lady dealt with my email enquiry and order very efficiently. Expedited my order very quickly thank you

Good product fantastic after sales contact.
Willb again withot hesitation.

Case update,
After posting my original review, see below, I have been in contact with Monica from TechShack, she has provided very good service, refunded the original payment, investigated and reported back to me their findings, which we clear and they have taken decisive action over that particular supplier. Monica has also provided a goodwill discount towards any further purchases from them. Based on the customer service received they certainly have earned a second chance!
"So, i ordered and paid for a particular set of ear buds, they weren’t cheap, and this company were just slightly cheaper than going via the brands website, cheap enough to not set alarm bells ringing ie £10 cheaper than the brand website, however what arrived was not what I ordered, not a ‘knockoff’ as the box was not the brands and the functionality despite being labelled as noise cancelling, they totally weren’t, looked the same as genuine ones however the functionality is certainly not! Called customer service, sent images and was told that a full refund would be forthcoming, lets wait and see! In summary, product delivered was an Ali express/Temu cheap quality not the premium product and price i paid, customer service agent was good which is the only positive…..
Would I buy from Tech Shack again NO would I recommend them NO"

Kept informed of progress with the order. Pleased with the good when received

Good customer service

Excellent customer service .
Thank you Olivia .