TechShack Reviews 189

The service from the team has been outstanding, I’m very happy with the products I’ve purchased. After sale support was great too 👍. Totally recommend!!!

Whatever help or support i needed i was immediately provided by Monica.
Very happy with all support provided!

I had to cancel my order thanks to unforeseen circumstances. The company were really helpful and issued a refund no questions asked . I will be using them in the future.

So I bought an Evony drone which looked great but I have always been a DJI fan so I changed my mind once it arrived. Monica was excellent in helping me with the returns form and instructions to return.

I will definitely be buying from Tech Shack in the future.

So I ordered some Mifo earbuds to use with my Garmin watch ans they were quickly delivered. I tried them out and they kept cutting out. I spoke to Hannah and Monika who were very helpful and sent a replacement very quickly. It turns our that these earbuds are not compatible with the model of watch I have. Fabulous customer service throughout and would I recommend Tech Shack..... absolutely I would! Great small business. it's just such a shame that some of the larger businesses do not provide this type of first class service!

I originally gave TechShack a 1 star review because I found out that they were selling Covatar (formerly Renovo, formerly DryEase) dehumidifiers - which I had a very bad experience with.

They reached out to me to discuss my experience, and I must confess, Tech Shack do appear to be a genuine and respectable company. Monica states they've had very few dehumidifiers returns, but they are a small family run business who's reputation is very important to them, they're British based, and comply with all UK Consumer Laws. She explained that all customers get a 14 day grace period where they have the right to a hassle free refund without providing a reason. Additionally, they have a total of 30 days to return a product to Tech Shack's UK distribution centre for a refund if the product is faulty, not as described or if the customer changes their mind.

I'm actually really impressed with Tech Shack's customer service, and I'm confident that if anyone did experience an issue with a dehumidifier (or indeed any other Tech purchased via them) they would treat the customer fairly.

I ordered a pair of wireless ears buds. Delivery was slightly longer than expected, as I thought it was 7-10 days from ordering not from dispatch, however on receiving goods, I couldn't be happier. Product exactly as described, excellent quality, and at a good price from tech Shack.

I bought the Eony air plus drone from tech shack delivery was within a week so very fast the Drones on offer are very reasonable and work brilliantly the eonvy I bought is very easy to fly and I had it up in 25mph winds no problem at all the video and picture quality is excellent. I spoke to Monika over the phone who was extremely helpful as I had a query she couldn't do enough to help me and sorted everything out will certainly be doing business with them again

What a wonderful company.
I cannot recommend TechShack highly enough. The service I received was simply amazing. I would particularly like to send my thanks to both Monica and Hannah for their help and understanding with my order. I would recommend this company and their amazing customer service team to everyone . ⭐️⭐️⭐️⭐️⭐️

Had some initial concerns about status update of delivery but these have all been rectified by lovely customer service colleague who explained the situation. Very pleased to see such client centricity for a small company.

I purchased a baby monitor with one camera and decided to purchase another camera a replacement one was sent in error and had to return both for one with two cameras. Monica delt with this with no problems at all which I can only glass as exception customer service. I would recommend this company because of Monica and hopefully purchase from again A****

Monica was a star in sorting out a cancellation of an order that had been duplicated. All sorted out for me within a couple of hours on a Sunday! Fantastic service and very helpful. I will use them in future

Honestly ,I'd never heard of tech shack before, I ordered a gimbal online and the order was referred to tech shack.
I then did a quick review and found some very negative comments, so I wanted to cancel the order, I checked with my bank , as paid by card, and they assured me that tech shack was not in their scam list.
I then decided to email them direct to cancel.
Within minuets I received a call from Monica, and she reassured me the item was of a good quality.
Monica also reassured me by saying if I wasn't satisfied, to return item for a full refund,
I was happy to continue, and am presently surprised by the item.

I want to thank Monica for her support and rate Tech Shack as a highly recommended company, with amazing technical support

I ordered a video doorbell from TechSchack which arrived promptly. As I unpacked the parts and read the instructions I realised that the item was way beyond the functionality that I needed.

I decided to return the item on 27th December 2024 and from that point, the level of customer service I received from Monica was exceptional, bearing in mind that this was during the Festive holiday period.

The item was returned and the refund received by 8th January 2025. I have to mention that Monica went above and beyond during this process by sending me an email at 21.45 on New Year's Day!

Thanks again Monica for all your help, it is greatly appreciated.

Although the item had a technical fault the support service through Monica was outstanding. The human contact should never be underestimated!

Robin

I foolishly ordered a cordless vacuum cleaner without reading the reviews first! They were terrible, so I sent an email and asked if I could cancel my order and have a refund. Monica replied and said I could try the cleaner first and return it if we weren't satisfied or otherwise we could just cancel and have the refund. We opted for the refund because as I said to her, we are pensioners and I didn't want the hassle of having to return it. Monica sent a lovely email back saying that it was no problem and so she cancelled the order and refunded our money.
If only all companies were like that!
Many thanks again Monica

Excellent customer support!
I had some questions about a product I am interested in buying and wanted some reassurance about the product and its warranty etc. I emailed my questions which led to a live chat with Hannah, who not only fully answered my questions but provided additional information and support as well. No hard sell just help. Keep it up TechShack this is what customers want and need :) Many thanks H

I have seldom been treated in such a professional yet extremely friendly manner by any firm.
I was given the right advice for what I bought and everything was basically handled for me.
A most pleasant experience indeed and I cannot praise the staff highly enough.
Their prices were very competitive and I most definitely will continue to shop with them.

Really helpful lady on the phone when i rang for advice also Hannah really helpful on the chat aswell. Really happy with customer service

Great customer service, great communication, Monica went above and beyond to ensure my delivery happened and kept me well informed. Thank you