Friendly and personal communication, so that expectations were clear regarding delivery, sampling, return mail, and length of time during process. It's not fast, but that was not a problem. I'd love t... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I had a very pleasant experience with tellmegen! Not only were their instructions clear as day (my biggest fear was messing up getting my DNA to them) my DNA kit was received lightening fast by them.... See more
Company replied
The result is very thorough for all parts, especially in the health genetic parts. The result get updated regularly for better accuracy over time. I was hesitant to use it but now I can say go for it... See more
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Scarily accurate and has made me have some thoughts about how hEDS (a condition I have) is presented in genes that are more general than other forms of EDS. Also, the genetic links to traits that link... See more
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Company details
Written by the company
tellmeGen's online genetic test. Includes ancestry tests, predisposition to diseases and genetic nutrition analysis, among others. With tellmeGen's DNA test, you’ll discover in-depth insights about your health, origins, and wellness that you didn’t know before. More than just a genetic test: the most comprehensive and accessible genetic service you can find. Análisis genético online de tellmeGen. Incluye test de ancestros, predisposición a enfermedades, y análisis genético de nutrición, entre otros. Con el análisis genético descubrirás en profundidad numerosos aspectos sobre tu salud, origen y bienestar que antes desconocías. Mucho más que una simple prueba genética: el servicio genético más completo y accesible que puedes encontrar.
Contact info
4.0
Great
220 reviews
Replied to 77% of negative reviews
Typically replies within 1 week
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I had a disappointing experience
I had a nice experience with the ancestry kit, which I also bought for family members, that i decided to do the DNA kit. The results take 6 weeks from when they process the receipt of it, and was 2 weeks to notify me they received it (overall 8 weeks). I emailed them to check status a little more than half way through the waiting period and they said the 23rd was the farthest date and it could be ready before. i contacted them 3x when the date came and went and they said “sorry for any inconvenience this may cause you but it is estimated to be two more weeks” . That is unacceptable service. Please don’t buy if you need it any time soon. You can go to a lab. i won’t buy from here again.
26 February 2026
Unprompted review
Reply from tellmeGen
Hello,
We sincerely apologise for the frustration and inconvenience caused by the delay in receiving your results.
At tellmeGen, we strive to provide genetic analysis of the highest quality. On occasion, the laboratory process can take longer than anticipated because it is extremely thorough and meticulous; our priority is always to ensure the absolute accuracy of your data before it is released.
Yours sincerely,
The tellmeGen Team
My experience with telmeGen was excellent
My experience with telmeGen was excellent. I obtained useful information/ insights about my health risk profile and ancestry in a very fast, efficient and customer-centered manner. I definitely recommend using telmeGen product as a self-education tool to better inform about personal and familial risk factors and potential prevention strategies.
20 February 2026
Unprompted review
Reply from tellmeGen
Hello,
Thank you so much for sharing such a detailed and positive review of your experience. We are delighted to hear that you found our process efficient and, above all, customer-centred.
We especially appreciate that you highlighted the value of our test as a self-education tool. Our mission is precisely that: to provide accessible genetic information so that everyone can understand their personal and familial risk factors and take proactive steps towards prevention.
Knowing that we have helped you gain a better understanding of your health profile motivates us to keep improving. Thank you for choosing tellmeGen!
Kind regards,
The tellmeGen Team
Mine was a Christmas gift
Mine was a Christmas gift, great surprise! Not long received my results, but so far absolutely fascinating!
10 February 2026
Unprompted review
Reply from tellmeGen
We love hearing this! A DNA kit truly is a gift that lasts a lifetime. We are delighted that you are enjoying the fascinating insights into your genetics. If you have any questions while exploring your reports, feel free to reach out!
TellmeGen sent me a second sample collection kit
TellmeGen sent me a second sample collection package after the first one was deemed low quality (they figured that out after nearly 2 months of waiting).
Before receiving the new sample collection package they sent me an email with instructions on how to register the new kit within my already existing account that I had with them. However the new kit could not be registered online as their website does not work correctly or somebody forgot to add the button (register new kit) described in the email. I have the new sample drying out and deteriorating at home waiting for them to reply to emails I sent, I have been waiting over 24h for a reply. Shocked at how bad the service is, considering the price and their ratings.
10 February 2026
Unprompted review
Reply from tellmeGen
Hello, thank you for sharing your feedback. We sincerely apologise for the technical issues you have encountered and the delay in our email response.
To resolve this immediately and ensure your sample is processed correctly, please contact us via the Chat on our website. It is our fastest support channel, and our team will be able to assist you with the kit registration in real time.
We appreciate your patience and look forward to resolving this for you straight away.
Great response.
10 February 2025
Unprompted review
Reply from tellmeGen
Grazie mille per il tuo feedback positivo! Ci impegniamo costantemente per offrire un servizio trasparente e un supporto continuo durante tutto il processo di analisi. Siamo felici che tu abbia trovato utili le nostre guide. Grazie per averci scelto!
Will definitely be recommending to friends
Despite a few small glitches, I think the service is good quality and value and it's very interesting digging deeper into the results.
3 February 2026
Unprompted review
Reply from tellmeGen
Thank you so much for your honest feedback! We are thrilled to hear that you found value in the service and enjoyed diving into your results. We also appreciate your patience with the glitches; we are constantly working to polish the platform, so your experience helps us improve. If you have any questions while exploring your data, we are here to help! Best regards.
Comparing 23andMe and TellMeGen Results
I uploaded my raw data from 23andMe to TellMeGen, and the results were very similar. What I really like is that TellMeGen’s interface looks and feels a lot like 23andMe, which made it easy and familiar to navigate. The layout is clean, well organized, and visually appealing, so exploring the reports didn’t feel overwhelming. Overall, TellMeGen gave me a comfortable user experience while delivering results that closely matched what I had already seen from 23andMe.
5 February 2026
Unprompted review
Reply from tellmeGen
Thank you for your review! We're thrilled to hear you had such a smooth experience transitioning from 23andMe. We put a lot of effort into making our platform intuitive and easy to navigate, so it’s great to know that you found it familiar and well-organized. It’s also rewarding to see that our results matched your expectations. Welcome to the TellmeGen family!
Very good experience.
Very good experience. Loved the results! It was interesting and funny to know about my ancestry and the percentages of Neanderthal DNA. TellmeFen makes it easier to understand the genetics and interpret the results. Really helpful to know my genetic vulnerability to health conditions. And all process of collecting the sample and sending to them is really easy and fast.
26 January 2026
Unprompted review
Reply from tellmeGen
Thank you so much for your kind words! We are thrilled to hear that you enjoyed discovering your ancestry and those Neanderthal percentages. Our main goal is to make complex genetic information accessible and useful for your health, so we’re glad you found the reports easy to understand. Best regards!
Easy and extremely fast
Easy and extremely fast, not much else to say!
17 January 2026
Unprompted review
Reply from tellmeGen
Thank you for your feedback! We're glad to hear you found our service easy and fast. That's exactly what we aim for! Enjoy the results.
Really good service and really good…
Really good service and really good platform.
The process is smooth and uncomplicated and I got my results in roughly a month.
On top the data stay in Europe which given the circumstances it is definitely more secure!
17 January 2026
Unprompted review
Reply from tellmeGen
Thank you so much for your feedback! We are glad you found the platform easy to use. We especially appreciate you mentioning data security; being based in Europe means we adhere to the strictest privacy regulations (GDPR), which is a core part of our commitment to our users. Thanks for choosing us!
Fascinating
It was a very quick service. I sent my sample from Dubai, UAE, and received results quiet fast. I was shocked to find out so many things about my genes. Fascinating. Really recommend.
13 January 2026
Unprompted review
Reply from tellmeGen
Thank you for your feedback! We work hard to ensure smooth logistics worldwide, so we are very happy to hear your sample from Dubai arrived quickly. It is wonderful to know that you found the genetic insights fascinating and surprising. Thanks for the recommendation!
Outstanding customer service
Outstanding customer service, provided very good quality genomic data. Results 5 weeks. Highly recommend Tellmegen for anyone wanting a Whole Genome Sequencing test.
9 January 2026
Unprompted review
Reply from tellmeGen
Thank you very much for your high recommendation! We are proud to provide high-quality genomic data through our Whole Genome Sequencing test. We are also delighted to hear that our Customer Service team met your expectations and that you received your results within the estimated timeframe. Thanks for choosing tellmeGen!
It's in my genes to overeat!
I came across tellmeGen through an AI chatbot when I was looking for an affordable WGS test for myself. I decided to give them a go and was really happy with my results. I purchased the Ultra test and found it very informative and insightful. I live with multiple long-term conditions and wanted to know how I can better advocate for myself when accessing healthcare services, and what lifestyle or medication changes might be helpful. The insights and information will also support my clinicians to understand which medications are likely to work best for me and what key things to look out for. The traits section was very insightful and 100% accurate for me. Now I can tell people it is in my genes to overeat and that I have a sweet tooth!
9 January 2026
Unprompted review
Reply from tellmeGen
Thank you so much for sharing your story! We are thrilled to hear that the WGS Ultra test is empowering you to advocate for your health and navigate your long-term conditions. Providing actionable insights to help you and your clinicians make informed decisions—especially regarding medication—is exactly why we do this. And as for the sweet tooth... now you have scientific proof to back it up! Thanks for trusting us.
The support was quite helpful
The support was quite helpful, and the results were quick relative to other companies. Though I wished they would provide third-party apps to take advantage of these results, just like sequencing.com.
25 December 2025
Unprompted review
Reply from tellmeGen
Thank you for your honest feedback! We're glad to hear that our support team was helpful and that you received your lineage results quickly. We really appreciate your suggestion regarding third-party apps; our goal is to help you explore your genetic history as deeply as possible, so we will definitely pass this input to our product team for future updates.
Heart-Strengthening Insights in the Advanced Test
The Advanced results were insightful—I learned about risks for heart health and now adjust my exercise accordingly. The ancestry research connected me to distant relatives via DNA Connect. tellmeGen makes genetics exciting and useful.
11 December 2025
Unprompted review
Reply from tellmeGen
Thank you for this amazing feedback! We are delighted to know that the heart health reports are helping you optimize your exercise routine. 🏃♂️ It is also wonderful to hear that you successfully connected with your family lineage through DNA Connect; finding those distant relatives is often the most exciting part! Best regards.
Customer service not contactable
So far I am having difficulty getting hold of anyone to resend the email with a label to send off a sample. So far I have tried two email addresses - no response - the "UK" phone number, which is actually in Spain and chat, which is advertised as 24/7 but which is now showing as "offline". Meanwhile I have a sample which is aging rapidly and no idea what to do with it.
8 December 2025
Unprompted review
Reply from tellmeGen
Hallo, wir bedauern die Situation zutiefst. Bitte senden Sie uns Ihre Bestellnummer, damit wir Ihnen so schnell wie möglich helfen können. Wir bitten nochmals um Entschuldigung. Viele Grüße.
Deep Genome Analysis with Ultra
Ultra was a revelation: Over 600 reports on hereditary conditions and medication compatibilities make me more secure in treatments. The analysis of rare variants in wellness topics was fascinating. The whole genome sequencing delivers deep, personalized results—an investment in the future!
7 December 2025
Unprompted review
Reply from tellmeGen
Thank you so much for your detailed feedback! We are thrilled to hear that the Whole Genome Sequencing has given you that extra security regarding your treatments and wellness. Thanks for trusting us!
I was considering purchasing a kit from…
I was considering purchasing a kit from this company, then I read their responses to the 1 star reviews on this site. I am shocked by their classless, childish, cocky, and angry responses. I would never trust these people with something so sensitive if they can't even respond professionally to unhappy customers with legitimate reviews.
4 December 2025
Unprompted review
Reply from tellmeGen
Hello, we deeply regret your impression. We hope you will reconsider your decision. If you have any specific questions about data security or our processes, we are at your disposal to answer you directly. Thank you very much, best regards.
Eye-Opening Traits and Ancestry in Advanced
The Advanced test's health and traits reports were eye-opening—learning about my caffeine metabolism explained so much! Ancestry insights linked me to distant relatives effortlessly. tellmeGen's platform is intuitive, and the updates keep it fresh. Absolutely worth it!
28 November 2025
Unprompted review
Reply from tellmeGen
Thank you very much for your incredible review! We are enormously pleased that the health and traits reports from the Advanced test have been so revealing, especially by providing you with clarity about your caffeine metabolism.
We are constantly working to keep our platform intuitive and with periodic updates, so your comment confirms that the effort is worthwhile. Thank you for choosing the Advanced experience!
Best regards.
Fun Neanderthal Discoveries in Starter
Loved my Starter results! The Neanderthal DNA percentage was a quirky highlight, and the wellness tips for stress management have already improved my daily life. tellmeGen makes complex genetics simple and engaging. Great value for beginners!
27 November 2025
Unprompted review
Reply from tellmeGen
¡Nos alegra mucho que lo disfrutaras! El porcentaje de Neandertal es, de hecho, una ventana fascinante a tu linaje antiguo. Es genial saber que los consejos de bienestar te están ayudando a diario. ¡Gracias por comenzar tu viaje genético con nosotros!
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