I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
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I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
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Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Incompetent Support: Endless Spam
Support needs better training. They don't read emails. They copy paste messages and repeat themselves 10-50 times over.
I told them ok you made your point, you can't do ABC. Close the ticket. They ignore. Many agents continue to write back and ignore the request. This turns into spam. I tell them to stop spamming me and they refuse.
I must have received 40-50 emails on the same topic - only 2 emails were relevant.
---------------------
Reply: Ticket ID:1777366818210910
Close this ticket. Otherwise there will be daily 1 stars on Trustpilot.
Clearly it is not, otherwise you would READ emails. When a customer says STOP the thread. STOP writing. CLOSE the ticket then do so. Instead 10+ agents answer the same ticket AND the same agents copy pastes identical messages multiple times without reading or listening. This should have been 2 emails at most. Then you refuse to close tickets. I told you I'd leave a 1 star is you didn't stop - instead the ticket transferred to yet another agent.
This isn't the first time. The message you are giving is don't dare contact support as they will not stop hounding you with their incessant, repetitive spam.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
My experience with Temu
My experience with Temu, for anyone considering ordering:
This issue has been ongoing since March 19, and until now, there is still no real resolution.
It started with a delivery delay — the estimated delivery changed from 6 days to more than 10 days, which caused me to miss the occasion I originally ordered for.
Then I was surprised by undisclosed charges upon delivery, reaching almost half the original order value. The notice about potential extra fees was not clearly presented at the time of purchase.
There is also a minimum order requirement (around 1000 EGP) just to complete the purchase, which puts customers in a difficult position.
Additionally, there was inconsistency between the company’s information and the shipping updates, and the product quality was below expectations.
As for the refund, this has been the most frustrating part:
I have been trying to recover 3856 EGP for over a month. The same information was requested multiple times, different agents handled the case, and the responses were repetitive with no actual progress.
Overall, this has been a very stressful and time-consuming experience.
Honestly, think twice before placing an order, especially if your money matters to you.
I will update this post if the issue is ever resolved.
And your current response does not address my case.
I am not requesting a standard refund through the app.
Your support team already reviewed my case, confirmed the total amount ($73.22 USD / 3856 EGP), collected my bank details, and created a ticket for a manual bank transfer.
Despite this, the issue remains unresolved after more than a month.
Please provide a case-specific response instead of a generic template.
9 March 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. The minimum order amount may vary from time to time based on different factors, including market trends, logistic capacity, promotions, and discounts. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
SCAMMED AGAIN
Scammed again re purchasing showing 5 different items you get one. AND with another 5 mixed set same again and guess what you get the same item. Go to view the order and UNAVAILABLE to view obviously they have been remove d by Temu re scamming. Go to return and guess what one can only return one order NOT the two scamming orders, KEEP AWAY FROM TEMU. Stick with EBAY , no such scamming goes on. AND TEMU go to my last orders do not ask me yet again as before the order and the problem when it was clearly stated on my Trust Pilot review. TEMU sellers are making a fortune with this scamming on their adverts MISLEADING buyers . AND what is more bombarded daily with so called offers in mail.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Headline
Headline: Total scam – dangerous and wrong item!
Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When I contacted support, they sent me fake "empathy" scripts with hearts and emojis, only to finally refuse a refund. They are selling dangerous items and providing zero accountability. DO NOT BUY Jaxon lee
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Never again!!
Never again. Changed their refund terms: no longer picking up from home.
Changed without notifications and not solution oriented to ensure they support the customer to process the refunds.
Becomes pay for own courier and they refund you in temu credits.
After 10 days of back and forths providing them solutions. their most innovative answer:
we will refund you a portion of the refund and you keep the goods.
this is FRAUD.
BUYER BEWARE.
12 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Lies
Lies, lies, lies! They told me that I would get 8 free gifts if I spent $20-mind you that the reason that I was given this offer was due to spending over $100!
When i went to check out, I was only given 1 of the free gifts that was in my cart and a chance to order to get the other 7 gifts! Very deceiving and I'm done with them.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Temu not what it was
Temu definitely not offering deals it used to do, coupons require large amounts to be spent, credit back deals are much lower and promotions that flash up on the screen do not give all necessary information and most feel like they’re a trick as they rope you in only to find out it’s a long drawn out process to get any benefits. Was very regular with buying but very disappointed lately.
28 April 2026
Unprompted review
Reply from Temu
Thank you for your interest in Temu's promotional activities! We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://www.temu.com/support-center.html. Sincerely, The Temu Team
I purchased an engraver with Temu…
I purchased an engraver with Temu credits that exploded in my hand, causing a 2nd-degree burn. I have provided all the evidence: photos of the device melting, an official medical report, and a pharmacy receipt for 2055 UAH (treatment costs).Despite this, support agent Kai Brooks sent me a generic rejection, claiming "limited data." This is a lie and a total disregard for customer safety. Even though the purchase was made with credits, the physical injury is REAL.I demand a full refund of my credits and compensation for my medical expenses. I am also filing a formal complaint with the State Service of Ukraine for Food Safety and Consumer Protection.Order ID: [#PO-208-15341814712953242]Case ID: 1776851770208739
24 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu keep letting sale sites yous bait…
Temu keep letting sale sites yous bait and switch they show the best product at the lowest price unless you go further into the site and just press buy or send to the basket u will be conned TEMU SORT IT OUT YOU HAVE A LARGE NUMBER OF SITES DOING THIS CON
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Most unhelpful company
Fast delivery but wrong pieces not as described at all. Temu will mess up and still won’t help you come to a solution. This is the last straw for me. After I receive everything I’m closing down this account. Not even worth the stress
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Nothing but SCAMS, LIES, and DECEPTION
This company runs some of the biggest "promotions and deals" for its customers. I meant the biggest SCAMS I have ever seen in my life. The app tells me that some of the items I originally was deceived in ordering qualified for a reimbursement and that I could pick out multiple items and order them. Ofcourse I read the fine print and it said shipping was free and items could equal up to $30. I picked out a couple of items less than $30 then it wanted me to check out and PAY the total amount, if not more... Wait what?... Thats not the definition of "reimbursement"....me having to pay Temu for it..
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
I just went round and round with a Temu…
I just went round and round with a Temu customer service rep on chat. Couldn't give me pertinent info regarding my account, or a particular charge on an order delivered that I don't recall making. Several times I had to repeat information. I am crazy frustrated with Temu. I dropped out of a chat that was totally non productive and the back and forth was so absurd I felt I was being totally jacked around, so I left the chat. When my BP gets back to normal I will try again via telephone to resolve my issue.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The merchandise they have is mostly…
The merchandise they have is mostly garbage, they charge you with things you click on
2 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Beware of their promotions
Beware of their promotions. Firstly, they create complex T&Cs making it nearly impossible to achieve the offer. Secondly, when you follow all steps, they don't honor their offers. I followed their promotion terms and never received the reward. When I raised this with the customer service and sent them screenshots, they sent robotic emails that denied the very promotion on the screen shots, clearly showing they didn't even look at the the attachment. Very poor service.
12 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Be careful of the fraudulent promotion and businesses on temu
I’ve gone ahead and put this on this site for outright fraud perpetrated against me by Temu and Nordivale global shop. I’ve ordered an item that was totally for sale on Temu! Then they say we don’t like the looks of the product and I said I don’t care send it…and contacted Temu customer service so all of a sudden it’s out of stock…yet item still for sale on site so obviously not sold out! They have my money and refuse to ship me my item which is against the law so I went to authorities.
Now Temu is f’n me over because of this ships they owe me $200 credit for a promotion but refuse to abide by said rules even though I never cancelled item but they won’t give me the credit
24 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Won’t give my refund it’s not my fault if they lost in warehouse! Still chasing my refund! I think leaving Temu
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion if someone returns item you should ask post office weight and measurement! Because it’s not fair on anyone who returned item chasing up refund at all!! But thank you my refund
26 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
AVOID AVOID
1 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I got NONE of my alleged free items!
I got NONE of my alleged free items!! What a TOTAL RIP OFF!!! Do not trust them!
6 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
I didnt even want to write a one star…
I didnt even want to write a one star review for this site i ordered some items and these were creased like just scrunged in there package no care attall tacky and sent wrong sizes i recieved xl size of one item very unloved site to order from my items went straight in my bin ! Lesson learned AVOID items not like beautiful pictures on site waste of money
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is a ripoff
Temu is a ripoff and note I have purchased many items in the last several years. I almost placed with several items and with one or two items in quanities of two. Before I placed order there $ numbers did not add up - it appeared the second item was at a much higher price than if I just bought one. So I just went to Amazon you pay the listed price, easy returns and no lies.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
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