I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
Company replied
Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got NONE of my alleged free items!
I got NONE of my alleged free items!! What a TOTAL RIP OFF!!! Do not trust them!
6 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
I didnt even want to write a one star…
I didnt even want to write a one star review for this site i ordered some items and these were creased like just scrunged in there package no care attall tacky and sent wrong sizes i recieved xl size of one item very unloved site to order from my items went straight in my bin ! Lesson learned AVOID items not like beautiful pictures on site waste of money
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is a ripoff
Temu is a ripoff and note I have purchased many items in the last several years. I almost placed with several items and with one or two items in quanities of two. Before I placed order there $ numbers did not add up - it appeared the second item was at a much higher price than if I just bought one. So I just went to Amazon you pay the listed price, easy returns and no lies.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Too many notifications per day.
Too many notifications per day.
Always pushing to purchase with questionable promises of reward and cashback.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to "Settings" in your Temu app or on Temu.com, select "Notifications" and then "Edit" to adjust preferences for alerts. If you are using Gmail, you may also click on the "More" button in the upper right corner of the email and choose "Stop seeing this Ad". We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Got suckered in with the free gifts
Got suckered in with the free gifts. After my purchase I received broke and cheap Items with parts missing. never got my free gifts but they did try to sell me my free gifts in the next barrage of emails what a joke stuff was not even worth asking for a refund
20 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Was charged 30.00 and cancelled…
Was charged 30.00 and cancelled whatever it was and they never sent back the money
15 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
ZERO STAR if available
ZERO STAR if available. What crappy experience. The site/company scams. I want to return something, and it won't show me my products. Another time, the shipping is free when it comes, more than the usual to return. The site is a horrible mess as well. I would not touch this company ever again
23 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I order hair deep wave 150% density 4×1…
I order hair deep wave 150% density 4×1 it's actually a human hair i was told is long from the picture, but the inches was not mention but I wasn't happy with what I got, because is just too short.
4 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Order a lot off TEMU
Order a lot off TEMU. It's hit and miss with some items, customer service are brilliant at sorting problems, and great at refunding of proof is shown of defective product.
I buy a lot from local warehouses, have had some great items to kitchen cupboard, and solid wood tv units, just ordered garden furniture at great price, will see the quality when it comes.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered a loveseat
I ordered a loveseat. It got here. It expanded to the size of a childs couch. I’ve been going back-and-forth for a refund for over a month and all they do is send the same messages in like a circle and then they start back over at the first message and then they start back over and you get nowhere and then they want me to mail back a couch. That’s 5 foot long how how? Where do I get that box???
I will NEVER deal with this place again
Bullshit I’ve applied for a refund 4-5 times already also been asked 4 times for a picture that I sent 4 times
Absolutely hate this company
19 March 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Will never buy again
Bought 3 items on Temu just to give it a try. Each item was bad. Checked Tea Towels they sent plain white dish cloths. 18 pack of 3 ply (LUXURY) toilet roll total rubbish, small loosely packed rolls and it had a very strong foisty smell. Cat design denim look bag, not too bad but looked no where near as good as the photo. Since ordering I am getting e mail after email trying to get me to order more. Will never buy again.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. And to manage your notification settings, please go to "Settings" in your Temu app or on Temu.com, select "Notifications" and then "Edit" to adjust preferences for alerts. If you are using Gmail, you may also click on the "More" button in the upper right corner of the email and choose "Stop seeing this Ad". If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Purchased a android smart box
Purchased a android smart box, item hasnt arrived. Tracking says we're expecting it, so its not even in transaction. Temu won't refund the money just saying sender has provided tracking details. Yet the item is even with royal mail.
7 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any further assistance, please contact us again through Temu.com or Temu app live chat so we can help resolve your issue. Best wishes, Temu team
Use Temu all the time
Use Temu all the time mainly for cloths and shoes. Never had an issue with quslity or sizing
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
Absolutely appalling company who sell…
Absolutely appalling company who sell poor quality goods, and entice vulnerable people to spend money they don't have by making them believe that they will get 100% money back. Their customer service when contacted offer the customer credit or coupons, so once again drawing customers in to buy inferior and poor quality goods. Then they encourage their customers to take out credit, no credit checks nothing. People who are vulnerable get into debt through this unscrupulous company.
Your response to my review is totally incorrect, your promotions, coupon offers are totally not transparent. And the crap you print regarding rules are as clear as my. Rubbish, rubbish, and you still continue to target vulnerable people with interest free payments who cannot afford to purchase from you. Lije I said you are an unscrupulous company who should be banned in Britain. I will be lobbying my MP to raise concerns.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your interest in Temu's promotional activities! We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. Rest assured that as long as you complete the task according to the instructions on the page, we will issue the corresponding reward. If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://share.temu.com/NWGRVrrOSMA . Sincerely, Temu Team
Recently
Recently, Temu has started asking for age verification even for normal purchases. I tried to buy simple M8 nuts, and they were flagged as age-restricted items, which makes no sense.
This raises concerns about why such personal data is being requested. Payment is already handled through credit/debit cards or PayPal, so additional verification feels unnecessary. It makes me question whether this is about compliance or something else, like collecting user data.
From my perspective, this is a red flag. I would recommend avoiding Temu until there is more transparency about these practices.
UK authorities should look into this situation to ensure consumer data is being handled properly. If these practices continue without clear justification, it wouldn’t be surprising if restrictions or further action were considered in the future.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback. Your case is out of the norm. However, please rest assured that Temu strictly complies with privacy protection requirements and safeguards your information through robust data security measures. The information you provide is used solely to confirm that the purchaser meets the legal age requirements. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/NWGRVrrOSMA . We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Read reviews before buying!!!
Bought and paid for an item, they took the money but never sent me the goods, customer service is non existent.
Remember the old saying ' you get what you pay for ' in my case I never received my item.
Attempting to get your money back is just impossible and I can't understand why this so called company survives or has never been prosecuted for outright theft from their customers, I myself have sought legal advice against this company.
Anyone thinking of buying from TEMU, please read the reviews first.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sincerely sorry for the inconvenience caused to you. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). If you have any issues with your order, activity, or account on Temu, please do not hesitate to contact us through Temu.com by clicking on the "Support" link in the upper right corner of the screen, or on the Temu app by clicking on 'You' > the 'Headphones' icon > 'Contact us'. You can also consult our Help Center for the latest answers to common questions: https://www.temu.com/support-center.html . Best wishes, Temu Team
Today Temu Customer service sent me…
Update : imagine these people open a 2 New Tickets for me now .and each one ask again for details !!!
I don't know why keep clusing tickets and open new one .. really worst customer suffering service
Today Temu Customer service sent me this email and i feel sorry for them:
We are unable to provide further assistance at this time. Thank you for your understanding and cooperation.
55***67
26 Apr 2026, 3:43 pm
Sent by email hishamkhalaf @hotmail.com>
Subject：Re: After-sale Issue - Ticket ID:1776609141105898
You could view more details in your sent email.
Tessa Garcia
26 Apr 2026, 2:35 pm
So i want to know why you have customer service ?
Dear Tessa Garcia why you come to work if you can't help customers and solve there problems ?!!!
What is the use of you if you are useless and unhelpful?
After-sale -
Ticket ID: 1769878985105232
Ticket ID: 1771923592105505
Ticket ID : 1772056491105332
Ticket ID :1769878985105232
Ticket ID: 1773677912105226
JUST NOTE THAT THIS WILL BE POSTED DAILY IN ALL YOUR SOCIAL MEDIA BECAUSE OF THE STUPID PERSON. Ronald Black
ALSO I REGRET TO INFORM YOU THAT I WILL NEVER STOP FOR THE NEXT 10 YEARS TO TALK ABOUT YOU IN PLAYSTORE TRUSTPILOT AND TO POST IN YOUR ACCOUNT AT SOCIAL MEDIA FACEBOOK INSTAGRAM X TWITTER AND EVERY WHERE I FIND YOUR NAME THERE AND INCASE ANY STUPID CUSTOMER SERVICE TRY TO BLOCK ME THEN BE AWARE THAT I HAVE MORE THAN 100 EMAILS AND I WILL START TO POST IN YOUR HIGH END MANAGERS SOCIAL MEDIA UNTIL ONE SMART PETSON REPLY AND SOLVE IT AND NOT SUCH A STUPID PERSON LIKE YOU RONALD BLACK BECAUSE REALLY YOU ARE VERY STUPID BECAUSE IN BEGINNING YOU ASK ME TO RETURN THE ITEMS TO GET REFUND WHILE YOU DON'T KNOW ITS ALREADY DONE SINCE 3 MONTHS .. I DON'T KNOW WHATS WRONG IN TEMU SO THAT THEY THROUGH AT ME STUPID PEOPLE FROM ONE TO ANOTHERS .
A NEW TICKET IS OPEN NOW ASKING ME TO RETUREN THE ITEMS TO GET A REFUND WHILE THIS IS FINISHED SINCE MORE THAN 2 MONTHS . WHAT'S WRONG WITH YOU PEOPLE ?!!
W
WHAT A CUSTOMER SERVICE YOU ARE ???
THE NEW TICKET IS :
ID:1776609141105898
YOU ARE CUSTOMER SUFFERING SERVICE
Alexander from after sale customer suffering service is the worst ever .. Then come NASH and he want to cover his friend mistakes and later come Rylan and now Roger and i feel all want to cover there friends .. and thats after sending email with full story and Screenshots.
Customer Service you don't have managers there to solve customers problems ? You just want customers to suffer more ? If you can not get me my rights then i will start contacting CEO AND HIGH END MANAGERS IN SOCIAL MEDIA . I WILL NEVER STOP .
Its just a small Issue took that much time now .. 25 days till now ? For what ? Why you open this Section then ? where is Temu Reputation? no one care ?
i care for it more than its employees and to me its number 1 in the whole World so i feel bad and sad when customers are suffering because of customer suffering service.
Sent from Outlook for Android
Sent from Outlook for Android
From: help @support.temu.com help @support.temu.com>
Sent: Sunday, April 26, 2026 2:35:15 PM
To: hishamkhalaf@ hotmail.com hishamkhalaf@ hotmail.com>
Subject: After-sale Issue - Ticket ID:1776609141105898
We are currently unable to fulfill your compensation request. We appreciate your understanding and cooperation.
55***67
25 Apr 2026, 2:14 pm
Sent by email hishamkhalaf@ hotmail.com>
Subject：Re: After-sale Issue - Ticket ID:1776609141105898
You could view more details in your sent email.
55***67
25 Apr 2026, 2:13 pm
Sent by email hishamkhalaf@ hotmail.co
Subject：Re: After-sale Issue - Ticket ID:1776609141105898
You could view more details in your sent email.
Ronald Black
25 Apr 2026, 12:40 pm
Thank you for your reply.
We completely understand how you feel.
After careful consideration, we regret to inform you that we are unable to fulfill your compensation request at this time.
Thank you for your understanding.
55***67
24 Apr 2026, 1:13 pm
Sent by email hishamkhalaf
Subject：Re: After-sale Issue - Ticket ID:1776609141105898
You could view more details in your sent email.
2 May 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
mostly i find Temu good value
mostly i find Temu good value. i have been shopping online with them for a while now.just a few items not up to standard.the bedding is great value.i will continue to shop with them
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don't hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've been using this app for awhile and…
I've been using this app for awhile and love it
9 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
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