Tenancy.Cleaning Reviews 

1,455
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, politeness, and dedication to going above and beyond. Many people noted the exceptional quality of work, with teams leaving properties spotless and paying great attention to detail. Reviewers also found the booking process to be very easy and efficient, often mentioning competitive and economical pricing. However, some customers also noted dissatisfaction with the cleaning quality, reporting that certain areas like carpets, windows, or appliances were left unclean or not to the expected standard. A few other people also felt that cleaners were occasionally late without apology or exhibited an unprofessional attitude. Additionally, some reviewers mentioned unexpected extra charges for specific items or services that they believed should have been included.

What people talk about most

Service

Consumers find service to be positive, with many reviewers praising the thoroughness, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Quality

Customers had ambiguous experiences with quality, with many expressing significant dissatisfaction. Reviewers... See more

Booking process

Clients share ambiguous opinions on the booking process, with many reviewers finding it easy,... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding the rates... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Adir was really nice and overall he did an ok job. There was still bits where I had to go over myself, like window corners and bits of the carpet. Also, I paid for a carpet deep clean and was told on... See more

Rated 5 out of 5 stars

Had a great end of tenancy cleaning experience with Tenancy.Cleaning for our 3 story midterrace + converted basement in Altrincham. Quotes given were competitive and easy to book and make payment on... See more

Rated 5 out of 5 stars

Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throu... See more

Company replied

Rated 5 out of 5 stars

Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 61% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(1,455)

445 reviews in the last 12 months

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Rated 5 out of 5 stars

Cleaner Abubakr Ismael

Cleaner Abubakr Ismael
Arrived on time,
Very please with overall cleaning standard,
Most impressed with cleaning of oven which had some heavy stains,

Would highly recommend

17 July 2026
Unprompted review
Rated 1 out of 5 stars

I paid £710 for an end-of-tenancy…

I paid £710 for an end-of-tenancy clean. My landlord’s independent checkout identified numerous cleaning issues including the dishwasher filter, dust, dog hair and further carpet cleaning. When I complained, the company declined to investigate because my complaint was outside their guarantee period, despite me only becoming aware of the alleged issues after the independent checkout.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Lovely job.

Lovely job. They were here on time, great communication while coming and asking to check the rooms. 100% recommend!!

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Just had adin and team from Gloucester

Just had adin and team from Gloucester. Fantastic job. Cleaner than when I moved in !!! Will definitely be using again, very polite and hard working. 5 stars isn't enough in my eyes

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Very easy to book, and any queries were dealt with quickly and efficiently. The team Lloyd and Ben arrived early at my property. They did an excellent job on a flat that was left in a terrible state by my tenant. By the time they had finished, it felt like a new place. Very happy with the overall experience and wouldn’t hesitate in recommending them

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Had a great end of tenancy cleaning…

Had a great end of tenancy cleaning experience with Tenancy.Cleaning for our 3 story midterrace + converted basement in Altrincham. Quotes given were competitive and easy to book and make payment online ahead of the clean.

Abubakr came right on time, helped us add things we left off on the clean and got started right away. A good 5 hours later the two cleaners did a great job and left the place spotless.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Ali have Salmon have done a great job…

Ali have Salmon have done a great job in cleaning my flat.
the bathrooms are sparkling clean and the oven is shiny like new.The curtains have been steam cleaned and all surfaces left spotless.
They are a really great team, and I can certainly recommend them. Thank you Ali and Salmon

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Late and unprofessional

They were late by more than an hour without a single apology from cleaners themselves.
I called them so many times with office and leader of cleaners and never gave me time estimate. When they finally arrived, not even apology but an attitude. One of the cleaner was eating a sandwich as she entered the flat.
Two other men were nice but this woman had an attitude repeatedly saying it was hard to find the flat and not an ounce of feeling bad for being late. maybe get out of your car and search when I was already looking outside or arrive on time.
Haven’t even saw the results yet but I’m fuming already from this unprofessional behaviour that initially made me thought it was a scam.

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job

Ali and his team did an excellent job with my end of tenancy cleaning today. They were professional, thorough, and left the place sparkling clean. Super efficient and great attention to detail - highly recommend!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great job

David did an excellent job cleaning my mother’s flat to prepare it for sale. That included a particularly heroic job on the under sink cupboard and drawers, which were filthy. Communication with the company was good throughout and I appreciate the clarity of the quotation system and the ability to customise the job. I would certainly use this company again.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Efficient & Effective

The Christos Ntemo team arrived and immediately got to work - they were very friendly, worked quickly and meticulously cleaned everything. They were visibly very thorough and left everything sparkling clean. Instead of moving around my clutter they cleaned under it too. We had a good conversation while they were working and I was very impressed by the end.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Christos Ntemo team

Christos Ntemo team did an excellent job with our clean, getting our 3 bedroom house back to the baseline needed for us to move out. They were really helpful and friendly throughout the whole process, working really hard despite the heat. The oven has never been cleaner!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

AC & C Cleaning Company from…

AC & C Cleaning Company from tenancy.cleaning did an amazing job with my end-of-tenancy clean. The team was professional, friendly, and very thorough, and the property was left absolutely spotless. I was really impressed with the quality of their work and the attention to detail throughout the clean. I would definitely recommend them to anyone looking for a reliable and professional cleaning service, and I wouldn’t hesitate to use them again in the future. Thank you for such a great job!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent home cleaning services

Ezekiel did an outstanding job cleaning my home! He was professional, friendly, and incredibly efficient from start to finish. He worked quickly while paying close attention to every detail, leaving my home spotless and looking better than ever. I truly appreciate his hard work and dedication to providing excellent service. I highly recommend Ezekiel and this cleaning service to anyone looking for a reliable, high-quality cleaning. I'll definitely be using them again!

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Avoid this company- liars and cheats and want payment up front

Property was quoted and paid extra aa was in poor condition. However despite paying extra it was not left in anywhere near standard, the 1 person that turned up said another was joining him but camera shows no one else arrived, paid for carpet cleaning but no carpet cleaning equipment shows being taken into property
The marks on carpet were not removed, one described as. Burn that was impossible to remove by the company was removed by a standard vax cleaner. They lie they ask for more money, didn’t even attempt to clean a toilet, or clean carpets. One person for 4/5 hours was £400+

DO NOT USE THIS COMPANY

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Good experience

Good experience. Christos Ntemo and his partner cleaned the house well, from top to bottom. No problems at all 😃

8 July 2026
Unprompted review

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