Tenancy.Cleaning Reviews 1,390

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 447 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, politeness, and dedication to delivering high-quality service. Many highlight the exceptional quality of the cleaning, often noting that properties were left spotless and sparkling, exceeding expectations. The booking process is frequently described as easy and efficient, with many appreciating the clear communication and punctuality of the teams. However, some people were dissatisfied with the quality of the clean, reporting missed areas and a poor standard that led to additional charges. A few reviewers also mentioned issues with punctuality, with cleaners arriving late, and in some cases, issues with property.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, politeness, and... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Booking process

People report ambiguous experiences with the booking process, with many finding it easy and straightforward,... See more

Price

Customers consistently note ambiguous experiences with price, with many finding the pricing competitive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more

Company replied

Rated 5 out of 5 stars

Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throu... See more

Company replied

Rated 5 out of 5 stars

Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more

Company replied

Rated 5 out of 5 stars

I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more

Company replied


Company details

  1. Cleaning Service

Written by the company

Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great experience

Great experience, so easy to book. I could pick date and time and got confirmation straight away that a cleaner will be there at that time. On day of cleaning she was in touch to give her exact ETA. She was friendly, professional and did an amazing job. Even the letting agents were impressed with how clean the property is. Will definitely use this company again for future, and have already recommended to my letting agent. Thanks

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from these guy

Excellent service from these guy. The cleaner was pleasant and did a great job. There was a minor issue which was dealt quickly. Can’t fault and will be using these company again. Thank you once again.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Wow!

The Nesh team was Extremely thorough, fast and efficient! Looks like a brand new flat ready for next tenants! Thank you so much highly recommended

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from Nesh team

Great experience from Nesh team. They were really receptive to the high cleaniliness standards expected of my landlord. Really friendly, super helpful guys and efficient work!! Thank you 🫶

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

A very pleasant experience using Tenancy.Cleaning at the end of my tenancy. I was given a discount after initial booking, I was kept informed about who is going to provide the service, I was called and informed about the time when the staff are going to arrive.
I was pleasantly impressed by Mike's team, they have left the house spot on, I cannot thank them enough. They were polite, have done exactly what I was asking and handed over a perfectly clean house. Thank you 🤝

29 May 2026
Unprompted review
Rated 5 out of 5 stars

End Of Tenancy Cleaning

I am very thankful to Simona’s team for my end of tenancy cleaning. The job was done fantastically well, and they were very punctual. Simona paid attention to details and put in a lot of hard work.

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with the service

Very happy with the service, easy to book and place was spotless after they worked on it. We had agreed on a quote beforehand and Nesh and team went above and beyond to ensure that everything on it was satisfied :)

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing end of tenancy clean

I used Tenancy cleaning for my end of property clean and was really impressed by the service. Ali arrived on time, was very professional and did a great job - would definitely recommend to anyone looking for a deep property clean at competitive prices! :)

30 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic end of tenancy clean by…

Fantastic end of tenancy clean by Tenancy Cleaning. The booking process was easy and I recieved a detailed list of the work they would do. It covered everything I needed. After the landlord had inspected I was emailed to say he was very pleased with how clean the house had been left. I had to trust that they would do a good job as I couldn't be there myself. So pleased they didn't let me down. Price was good and worth every penny not to have to do it myself.
A huge thankyou to the team. Highly recommend Tenancy Cleaning. Thankyou.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Incredible

I cannot recommend Tenancy Cleaning Nationwide Ltd highly enough! Abel and the team went absolutely above and beyond from start to finish. They were professional, courteous, and incredibly hardworking throughout the entire process.

The standard of cleaning was exceptional — every detail was taken care of, and the property looked spotless by the time they finished. It’s clear they take real pride in their work, and their attention to detail was outstanding.

Thank you again to Abel and the whole team for doing such an incredible job. I would definitely use their services again and highly recommend them to anyone looking for a reliable and high-quality cleaning service!

Date of experience: 26 May, 2026

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Nice team

Nice team. Came early which was nice.
Thorough and if unable to clean a certain spot, they explained reasoning (e.g. needing to disassemble parts). Polite.
Would give 4.5 so, just rounding up to 5. The only downside is that it was quite pricey, but for every now and then, I would recommend for a deep clean.

26 May 2026
Unprompted review
Rated 1 out of 5 stars

Shaida and Zanko cleaned our property…

Shaida and Zanko cleaned our property today to a high standard. Second time using this service. All good on our side. We will see if our deposit comes back. :)

Edit1: Sadly had to change this review as my tenacy deposit is likely to be impacted as they have picked up on cleaning issues.

We paid for extractor fan cleaning. Our checkout report advises "Requires cleaning" indicating it was not done.

We paid for deepclean of carpets in all areas and and its come back "appears vacuumed only" among areas having "debris". Window Seal has noted spores to crevices.

So whilst I can understand checkout agents can be picky, if it was one or two things I'd understand but sadly this is not the case. Whilst I also understand carpets can not be guaranteed clean when its mentions no cleaning. It makes you wonder.

25 May 2026
Unprompted review
Rated 5 out of 5 stars

Shaida and Zenko were very professional and polite

Shaida and Zenko were very polite, professional, thorough and efficient. They arrived on time. They had all the right equipment. They paid attention to detail and did a perfect job. I have no complaints. I was happy with the service and would recommend to others.

24 May 2026
Unprompted review

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