Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
Company replied
I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
Company replied
End of tenancy cleaning required and opted for the cheapest company I could find which happened to be Tenancy Cleaning. I left the 2 guys to the cleaning while I ran some errands and they were gon... See more
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Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.3
Excellent
1K reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing quality cleaning, would highly recommend
Amazing quality cleaning, quick and efficient and really friendly. Would recommend to anybody. Our cleaner Abubkar was amazingly detailed and made our apartment brand new again.
25 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Joel,
Thank you for your kind feedback. We are very pleased to hear that you were satisfied with the quality of the cleaning service and that the team delivered a quick, efficient, and friendly experience.
It is especially great to know that Abubakar’s attention to detail made such a strong impression and restored your apartment to a high standard. Your recommendation is greatly appreciated and will be shared with the team.
Thank you,
The Tenancy Cleaning Team.
Excellent service from start to finish
Excellent service from start to finish. Robert updated me prior to arrival, and was bang on time. The house had been left in a poor state by the tenants, but by the time Robert had finished it was good as new. A friendly chap too.
24 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Consumer,
Thank you for your feedback. We are very pleased to hear that Robert provided an excellent service from start to finish, including clear communication prior to arrival and punctual attendance.
It is especially good to know that despite the initial condition of the property, Robert was able to restore it to a high standard and leave it looking as good as new. We are also glad his friendly and professional approach made a positive impression.
Your comments are greatly appreciated.
Thank you,
The Tenancy Cleaning Team.
I am utterly appalled by the service…
I am utterly appalled by the service I’ve received from tenancy cleaning nationwide. I booked for a post building service which in the invoice clearly stated the walls, windows, floors etc has to be cleaned. However the service I received was the opposite and upon complaining I was informed by Isabel who is the cleaning manager in only complaining because I do not want to osu a commission. I believe this statement is racially biased. I then contacted the office to formally complain however the response I received from the office was very dismissive. I am highly unsatisfied with the service I’ve received.
22 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Priscilla,
We’re sorry to hear you remain dissatisfied, however we need to correct several inaccuracies in your review.
The service booked was an After Builders Clean, which has a clearly defined scope. Wall cleaning is not included as a standard deep wash due to the risk of damage to painted and finished surfaces. Any reference to “walls dusted” relates only to light, safe surface dusting where applicable, not full wall cleaning.
Following a full internal review, including operative reports and on-site visual evidence, we confirmed the service was carried out in line with the agreed scope of work.
We also categorically reject the allegation that any member of our team acted with bias or discriminatory intent. All communication and decisions were based solely on service scope and operational policy.
As a goodwill resolution, a partial refund was already offered without admission of liability. A complimentary re-clean was also made available initially but, in line with our policy, is no longer applicable once a refund is accepted or offered as resolution.
We remain confident in the findings of our investigation and the evidence supporting it.
If you would like to resolve this further, we remain open to discussing the matter directly.
Stay well,
The Tenancy.Cleaning Management Team
Another success
I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat.
I have medical problems which meant I had been unable to deal with the builder's dust left after renovations.
Abu and his colleague turned up, immediately assessed the situation and got on with the job. We had difficulties when the blocked drain caused a few problems. The guys carried on, never stopped and left a pristine, clean flat.
They were polite, pleasant, professional and respectful and I am very grateful to them.
20 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Maralyn,
Thank you very much for taking the time to leave such a detailed and positive review.
We are truly pleased to hear that you chose our service again and that Abu and his colleague were able to deliver the level of support you needed, especially under the challenging circumstances with the renovation dust and the drainage issue. It is always our priority to approach every job with professionalism, patience, and care, and we are glad this was reflected in your experience.
We will make sure your kind words are passed on to Abu and the team, they will be very encouraged by your feedback.
We sincerely appreciate your trust in us and look forward to supporting you again in the future.
Was quick managed to clean in a timely…
Was quick managed to clean in a timely manner very professional. I had ondrej was great team
20 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Mikhail,
Thank you for your feedback.
We’re pleased to hear the clean was completed quickly and within a good timeframe, and that you found the service professional. We’ll also make sure Ondrej and the team are aware of your comments, it’s always good for them to hear direct feedback.
We appreciate you choosing our service and hope to assist you again in the future.
I highly recommend Hussain's Team
I highly recommend Hussain's Team. They did fantastic job. Very professional and nice team. Absolutely amazing. Thank you very much Hussain's Team.
18 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for your kind review, Joanna.
We’re really pleased to hear you were happy with the service and that Hussain’s team delivered a professional and high-quality clean. We’ll make sure your feedback is shared with them. it will mean a lot to the team.
We truly appreciate your recommendation and thank you again for choosing our service, Joanna.
pre-sale cleaning
Shaida cleaned my 2 bed flat for a pre-sale one-off cleaning. Everything is cleaned just as how I expected. Price is good.
16 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Adrian, thank you for the great feedback! We’re so glad to hear that Shaida met your expectations and provided a thorough clean for your 2-bed flat.
First impressions are everything when putting a property on the market, so we’re happy we could help get the place looking its best at a fair price. We’ll be sure to share your appreciation with Shaida!
Best of luck with your sale,
The Tenancy.cleaning Team
Shaida and Saza were fantastic and very…
Shaida and Saza were fantastic and very efficient at getting my flat cleaned. They were both very friendly and did an amazing job. Highly recommend.
14 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you, Jo, for your great feedback.
We’re really pleased to hear that Shaida and Saza delivered an efficient and high-quality clean, and that you found them friendly and professional throughout. We’ll make sure your kind words are passed on to them, they’ll be very happy to hear this.
We appreciate your recommendation and look forward to helping you again in the future.
I booked this company for a…
I booked this company for a professional end-of-tenancy clean expecting a high standard of service. Unfortunately, the property was not cleaned to the level advertised, with areas missed and issues remaining after completion.
I raised my concerns promptly, however the company maintained that the work met their standards and only offered a small goodwill refund. A re-clean was later offered, but by that point I no longer had access to the property, which made the solution impractical.
If there was a no star rating I would have done it.
Communication was rude, and I was disappointed with the quality of the clean compared to the price paid. I would recommend carefully checking the work before accepting completion if you use this company. Honestly stay away.
14 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for your feedback.
We’re sorry to hear you were disappointed with the service. Following your concerns, we carried out a full review of the completed work and, in line with our complaints procedure, we arranged a complimentary re-clean to address the areas raised. This re-clean was scheduled and confirmed with you for today.
Our aim throughout has been to resolve the matter fairly and constructively through the agreed remedial process. We remain committed to ensuring any issues raised by customers are properly reviewed and addressed through appropriate channels.
We regret that our efforts did not meet your expectations and wish you all the best moving forward.
Very good service prompt and dedicated
Very good service prompt and dedicated
Did great job cleaning and responded well to any changes need
14 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you, Param, for your kind words and for taking the time to share your experience.
We’re glad to hear that you found our service prompt, dedicated, and responsive to your needs. It’s great to know the team delivered a high standard of cleaning and adapted well to any changes during the job.
We appreciate your support and look forward to assisting you again in the future.
Absolutely brilliant
Absolutely brilliant!
The cleaning team was wonderful, very friendly and they did a stellar job. We were extremely happy with the cleaning service. (Deep clean)
Thank you Hamza and the Tenancy.Cleaning team!
11 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Kristyna,
Thank you for your fantastic review, we really appreciate you taking the time to share your experience.
It’s great to hear that you were so happy with the deep clean and that the team. We’ll be sure to pass your kind words on to him, they’ll mean a lot.
We’re glad we could deliver the standard you expected, and we’d be more than happy to assist you again in the future whenever needed.
Stay well,
The Tenancy.Cleaning Team
Shaida and zanko did a great job with our end of tenancy clean
Shaida and zanko did a great job with our end of tenancy clean. They were polite, friendly and worked to a high standard.
The booking process with the Tenancy Cleaning was simple and communication good.
12 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Jonathon,
Thank you for your feedback.
We are pleased to hear that Shaida and Zanko carried out your end of tenancy clean to a high standard and that you found them polite, friendly, and professional throughout the job. We will ensure your comments are passed on to them.
It’s also great to know that you found the booking process simple and communication clear, as we aim to make the entire experience as smooth as possible for our clients.
We appreciate your review and look forward to assisting you again in the future.
Stay well,
The Tenancy.Cleaning Team
I had an excellent experience with this…
I had an excellent experience with this cleaning agency! They were extremely professional from the very beginning: punctual, organized, and efficient.
The value for money is outstanding, and what I appreciated most was how kind and helpful they were. They even went above and beyond, cleaning more than expected and paying attention to every detail.
Highly recommended for anyone looking for a reliable, high-quality service!
11 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Mara,
Thank you for taking the time to share your feedback.
We are very pleased to hear that you had an excellent experience with our team and that you found our service punctual, organised, and efficient. It’s especially rewarding to know that the level of detail and extra effort from our cleaners made a positive difference to your experience.
Your comments on professionalism, kindness, and value for money are greatly appreciated and will be shared with the team.
Thank you for recommending us. We look forward to supporting you again in the future.
Stay well,
The Tenancy.Cleaning Team
Tenancy.Cleaning Heroes!
End of Builders Clean- 2 Bed Flat
The Operatives were amazing! Unphased by the thick dust which came from holes cut in Laithe and Plaster walls, new Shower room and Kitchen - complete with replacement ceiling! Furniture and bed deeply coated. They left it all sparkling- hard to believe the state it had been in when they arrived. Company who came to hang curtains and blinds next day remarked on how absolutely sparkling the windows all were.
The Cleaners were great people too- very polite and respectful of the space and cheerful and smiley throughout. Wouldn’t even let me make them tea. Brought all their own products and equipment, including a huge stack of dusters and cloths.
I would definitely recommend this Company and will certainly use them again myself.
Great service!
6 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Chafford,
Thank you for your detailed and thoughtful feedback.
We are very pleased to hear that our team delivered such a high standard of end of builders clean and that the results exceeded expectations, especially given the challenging condition of the property upon arrival. Your comments regarding the cleanliness of the windows, furniture, and overall finish are greatly appreciated, and will be shared with the operatives involved.
It is also rewarding to know that you found our team polite, respectful, and professional throughout the visit. We take great pride in both the quality of our work and the conduct of our staff while on site.
We truly appreciate your recommendation and look forward to supporting you again in the future should you require our services.
Stay well,
The Tenancy.Cleaning Team
A must
Abubkra and his colleague came to clean. He is 💯 a professional and did an outstanding job. The flat was like brand new. I don’t know how he got the bathrooms and kitchen so clean. He worked so hard and was friendly, I felt like I could immediately trust him. I can not begin to thank him enough.
8 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your kind words, Deb.
We’re really pleased to hear that Abubkra and his colleague delivered such a high standard and left your flat looking like new. Your comments on their professionalism and friendliness mean a lot to us.
We’ll be sure to pass this on to the team.
Much appreciated.
Amazing job on full house clean - highly recommend
Amazing job! Moving into a new house which needed a full top to bottom refresh.
Fantastic job done by the team especially in the kitchen (looks like a new kitchen) and bathrooms too. Whole house looks refreshed!
Great friendly team and service - highly recommend.
9 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Rachel,
Thank you for sharing your experience and for choosing Tenancy Cleaning.
We’re delighted to hear that the team brought your new home up to a refreshed standard, especially in the kitchen and bathrooms. Your kind words about our friendly service mean a lot.
We really appreciate your recommendation and look forward to helping you again in the future.
Stay well,
Tenancy Cleaning Team
Great pricing and end product for an end of tenancy…
Great pricing for an end of tenancy clean on a 2 bed house. I received regular communication up to the cleaning date. I needed to provide a document to the property owner confirming the residence had been professionally cleaned due to having pets in the property.
I discussed this with Mas the Ops Manager who confirmed they would write up a bespoke document for me upon completion to provide.
The cleaning itself was done to a very high standard and the two ladies took me through the property afterwards highlighting all aspects and ensured i was happy with the service before leaving. The property was left in a brilliant condition and no issues with the property owner upon inspection
3 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Russ,
Thank you for your detailed feedback and for choosing Tenancy Cleaning.
We’re pleased to hear that both the service and communication met your expectations, and that the bespoke documentation provided was helpful for your situation. It’s also great to know the team ensured everything was completed to a high standard and confirmed your satisfaction on-site.
We appreciate your trust in our service and are glad the final inspection went smoothly.
Stay well,
Tenancy Cleaning Team
End of tenancy cleaning
End of tenancy cleaning required and opted for the cheapest company I could find which happened to be Tenancy Cleaning. I left the 2 guys to the cleaning while I ran some errands and they were gone a few hours later when I returned.
The team who arrived did FANTASTIC job. We discussed beforehand (and on the day) exactly which rooms/areas I should expect to be cleaned and they were all cleaned to a very high standard.
I would highly recommend Tenancy Cleaning and will always use them again should I have any cleaning needs.
3 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Benjamin,
Thank you for taking the time to share your experience and for placing your trust in Tenancy Cleaning.
We’re very pleased to hear that our team delivered a high standard of service and that everything was completed in line with what was agreed beforehand. Clear communication and setting accurate expectations are key parts of how we operate, so it’s great to know this was reflected in your experience on the day.
Your recognition of the team’s work means a lot, and we’re glad we could meet your expectations, especially as you gave us the opportunity despite opting for a cost-effective option.
We truly appreciate your recommendation and look forward to assisting you again whenever needed.
Stay well,
Tenancy Cleaning Team
Moved house
Moved house, and reached out that evening, and at noon the next day I had two great guys arrive for a deep clean. Service has been first class, from the initail request for a quote to the end result of a gleaming home. They were professional, friendly and nothing was any trouble.
8 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Ann,
Thank you for choosing Tenancy Cleaning and for your kind feedback.
We’re glad we could arrange a quick turnaround and deliver a high standard service. Your comments on the team’s professionalism and attitude are greatly appreciated.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Excellent deep clean....
Needed the tenant's end of deep cleaning on a studio flat. Shaida was very prompt and took her time and attention in providing an engaging and effective service. Thanks for making it a quick, easy and efficient process. Will use this company and Shaida team again in the future.
5 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Sunny,
Thank you for choosing Tenancy Cleaning.
We’re glad to hear that Shaida and the team delivered a thorough and efficient service. Your feedback on the attention to detail and smooth process is highly appreciated.
We look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
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