Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
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Review summary
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Very happy with the service. They arrived on time, came fully prepared with all the proper equipment, and paid attention to every detail. The team was polite, professional, and easy to deal with throu... See more
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Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
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I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
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Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.4
Excellent
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 62% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
I've used them twice
I've used them twice, once for a house clean and most recently for carpet cleaning. They were on time, very polite and went out of their way to do a great job. When I mentioned a few things the property agent had raised, the cleaner went out of their way to deal with those issues. They also promptly provide a receipt and take photos for their own records. The online booking is also handy so I could make sure the job was done on time and ready for my check out inspection.
14 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Rebecca,
Thank you so much for your continued trust in our services and for taking the time to leave such a detailed review.
We are very pleased to hear that you had a positive experience with both your house clean and carpet cleaning service. It is great to know that our team’s punctuality, professionalism, and attention to the property agent’s remarks helped make your checkout process smoother and less stressful.
We are also glad that you found our online booking system convenient and appreciated the prompt receipts and photo records provided after the service. Your feedback means a lot to us, and we truly appreciate your recommendation and continued support.
Stay well,
Tenancy Cleaning Team
fantastic professionall Team
What's fantastic professionall trio arrived and did a magnificent job on my apt after Electricians and Plasterers had finished. Thank you David, Marika 💗 and Sara. 5 Starr highly recommend 👌
17 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Graham,
Thank you very much for your amazing review and kind recommendation.
We are delighted to hear that David, Marika, and Sara did a magnificent job cleaning your apartment after the electricians and plasterers had completed their work. Post-renovation cleaning can be challenging, so your feedback means a great deal to the team.
We truly appreciate your support and your kind words about our staff. We will be sure to pass your compliments on to them.
Stay well,
Tenancy Cleaning Team
Three cleaners arrived to clean my flat…
Three cleaners arrived to clean my flat for two hours. Despite what I'd asked for and paid for, £274, the flat was not cleaned to a good standard. Blinds were clearly not touches even though I'd requested they be cleaned, filthy plug holes, dirty shower and an integrated microwave that had clearly not even been opened. Despite providing date stamped photo evidence apparently I was out of time for them to consider my complaint! Shocking service.
30 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Carolyn,
Thank you for your feedback.
We are sorry to hear that you were dissatisfied with the service provided.
Our team attended the property on 30 April 2026 and completed the cleaning as scheduled within the agreed scope of the booking.
Your complaint was submitted on 11 May 2026, which is 11 days after the service date. This is outside our 7-day re-clean guarantee period, as clearly outlined in our Terms & Conditions and agreed at the time of booking.
As a result, the issue was raised 4 days beyond the guarantee window, and we were unable to offer a re-clean or compensation in this instance.
We appreciate your comments; however, we must apply our policy consistently across all customers to ensure fairness.
If you would like to discuss this further, you are welcome to contact our office directly.
Stay well,
Tenancy.Cleaning Team
New house deep clean
I booked a full house deep clean the day after moving in, and Abel and Doi were absolutely fantastic. They arrived early and were diligent and hardworking throughout the entire clean.
I still had boxes everywhere, so I really appreciated their patience and cooperation while I moved things around so they could access all areas of the house. Nothing was too much trouble for them.
They were professional, polite, and provided a very high standard of service. I’m so happy with the results — they truly helped make my house feel like a home.
Thank you so much, Abel and Doi!
9 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello FQ,
Thank you very much for your detailed and kind review.
We are delighted to hear that Abel and Doi delivered a thorough and high-standard deep clean for your new home. It is especially good to know they were able to work around your moving boxes with patience and cooperation, ensuring every area was properly cleaned.
Your feedback on their professionalism, politeness, and hard work is greatly appreciated, and we are pleased the results helped make your house feel more like home.
Stay well,
Tenancy Cleaning Team
End of Tenancy Cleaning …
Carlos and his team went out of their way to clean the property, especially the bathroom where they did an outstanding job. No corners were left unturned and the house looks as good as new. I will certainly hire them again and highly recommend the team for their dedication and efficiency. Thank you team.
6 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello SAzam,
Thank you very much for your kind review and recommendation.
We are pleased to hear that Carlos and his team delivered an outstanding end of tenancy clean and that the bathroom in particular met your expectations. It is great to know their attention to detail and efficiency helped restore the property to a high standard.
We truly appreciate your feedback and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Shaida and zanko were fantastic
Shaida and zanko were absolutely amazing today, such lovely people and went above and beyond especially with the carpet cleaning. This is the third time I had used this company for cleaning and everytime it has been great. I look forward to using you again in the future
8 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Rach,
Thank you very much for your kind review and continued trust in our services.
We are delighted to hear that Shaida and Zanko did a fantastic job and went above and beyond, especially with the carpet cleaning. It is also wonderful to know that this was your third time using our company and that you have consistently had great experiences with us.
We truly appreciate your ongoing support and look forward to assisting you again in the future.
Stay well,
Tenancy Cleaning Team
Damaged Oven Tray and Flat Left Unclean
We booked an end of tenancy cleaning and they damaged the oven tray with detergent. They let the product sit overnight and it completely stained it. There were also stains left on the toilet seat. The landlord charged us an additional 78£ for an extra clean.
22 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Helena,
We have reviewed this case in full, including the complete email correspondence, internal records, and post-service documentation.
Our records confirm that the service was completed and signed off by our team at the time with no issues reported during completion or immediately afterwards. The concerns raised regarding the oven tray were submitted after the team had already left the property, and are not supported by our post-clean evidence.
The £15 refund referenced in your review was processed and issued on 8 May 2026, as previously confirmed.
A re-clean was offered in line with our standard procedure; however, this could not be arranged due to access constraints at the property at that stage.
We always take feedback seriously and investigate all complaints thoroughly. Following our internal review, we are confident the service was carried out as agreed and to standard, and we therefore consider this matter resolved.
Stay well,
The Tenancy.Cleaning Team
They did a great job and took the…
They did a great job and took the presure of me to clean the flat
6 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Angela,
Thank you very much for your kind review.
We are pleased to hear that the team did a great job and were able to take the pressure off you during your flat cleaning. It is always our aim to make the process as smooth and stress-free as possible.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Best cleaning exspeecine staff were…
Best cleaning exspeecine staff were really friendly
1 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Kiera,
Thank you very much for your kind review.
We are pleased to hear that you had a great cleaning experience and that our staff were friendly throughout the service. Your feedback is truly appreciated and means a lot to the team.
Stay well,
Tenancy Cleaning Team
Superb Service
David and his team worked efficiently and thoroughly to deep clean my flat - I would highly recommend them!
6 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Marumbo,
Thank you very much for your kind review.
We are pleased to hear that David and his team delivered a thorough and efficient deep clean of your flat. It is great to know you were happy with the service and would recommend them.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Not recommended to use for End of Tenancy clean!
We booked an end of tenancy clean with Tenancy.Cleaning and the service delivered was far below a professional standard.
Multiple surfaces were not touched by the cleaners in the 2 hours they spent at the flat, leaving behind a layer of dust and grime. Where they did clean, it was often superficial and not of the thorough nature required at the end of a tenancy. Glass surfaces were left streaky, carpets unvacuumed in multiple places, bottoms of kitchen drawers not wiped and shower drains untouched.
The issue was instantly raised with the cleaners in the property, who did not care to amend their standards where missed areas were pointed out to them before they left. I was then immediately in touch with Tenancy.Cleaning via WhatsApp and followed their complaints procedure diligently. They assured me they would rectify the issue but have since not delivered.
As others have mentioned, they consistently fall back to quoting their policy, which is that a complementary re-clean will be offered, and failing this a 10% refund. Of course, as this is an end of tenancy cleaning service, recleaning would need to be offered immediately to be viable before access to the property is lost. The soonest they could offer me a re-clean was 5 days after the initial service, long after the keys had been returned to the landlord. Their maximum refund offer is not sufficient to compensate for the lack of care and skill in this work, per consumer rights under UK law.
The subsequent interactions with their customer service team have been extremely disappointing. They are insistent that the clean was as advertised which is plainly not true, and show no compassion for the additional stress they have caused at end of a tenancy. I had to find the time in a hectic few days to personally repeat the cleaning, which I had paid £200 for, to a standard which would be acceptable to the landlord.
Overall, I would not recommend using Tenancy.Cleaning for their end of tenancy cleaning service, noting mine and other's experiences that this is likely to result in a loss of some of your deposit and/or your time to rectify a poor cleaning standard.
If you do go ahead, book them a week in advance on moving out so they have time to come round twice!
Edited: Be warned that their website cheekily omits 1 and 2 star reviews, making the service appear more reliable than reality. I would give 0 stars if I could.
1 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Jessica,
Thank you for your review.
We have carefully reviewed this case in full, including all communications, operative reporting, scheduling records, and the complaint timeline.
We do not agree with several statements made in your review regarding both the standard of service and the handling of your complaint.
Our records confirm the service was completed and assessed against our end-of-tenancy standard. Where concerns were raised, a complimentary re-clean was offered promptly in line with our procedure. This is the contractual remedy provided under our service terms and is the first and primary resolution route for any cleaning concerns.
The re-clean was scheduled at the earliest available operational time following your complaint. Unfortunately, the scheduled re-clean could not be carried out due to access not being available at the property at the time of attendance, which prevented completion of the agreed remedial service.
Following this, a goodwill payment of £50.00 was offered as a full and final resolution. This offer exceeds our standard policy and was made in good faith to bring the matter to a close.
We recognise that you remain dissatisfied with the outcome. However, based on the full review of the case and supporting records, our position remains unchanged.
We are committed to transparency and consistency in how we handle all customer concerns and ensure all complaints are reviewed fairly based on documented evidence and agreed service terms.
Stay well,
Tenancy Cleaning Team.
Quick and Easy
Booking process was very easy and simple to navigate.
Team was super helpful and even collected keys from different location to property
Very good and trusted service
5 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Thomas,
Thank you very much for your kind review.
We are pleased to hear that you found the booking process easy and straightforward, and that our team was able to assist you effectively, including collecting the keys from a different location. It is great to know you found our service helpful and trustworthy.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
Excellent service
The price was very competitive. Booking was easy.
On the day Shaida and Zanko arrived on time and did a very thorough job. Excellent service. Thank you.
5 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Charlotte,
Thank you very much for your kind review.
We are pleased to hear that you found our pricing competitive and the booking process easy. It is great to know that Shaida and Zanko arrived on time and carried out a very thorough clean.
We truly appreciate your feedback and support.
Stay well,
Tenancy Cleaning Team
I was very pleased with the end of…
I was very pleased with the end of tenancy cleaning, Shaida and Saza were very nice and showed up on time. They did an amazing job and went above and beyond to ensure I was happy with the cleaning. The booking process is also very straightforward, I like the fact that you can add/remove specific areas to clean on the booking. Highly recommend!
2 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Aicha,
Thank you for your kind feedback. We’re really pleased to hear you were happy with your end of tenancy cleaning and that Shaida and Saza arrived on time and did an amazing job. It’s great to know they went above and beyond to ensure everything met your expectations, and we’ll be sure to pass your comments on to them.
We’re also glad you found the booking process straightforward and flexible, and we truly appreciate your recommendation.
Thank you,
the Tenancy.Cleaning team.
They went above and beyond with their…
They went above and beyond with their cleaning, getting the place to a requisite clean after years of heavyuse.
24 April 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you for your kind feedback, Dennis.
We’re pleased to hear the team was able to bring the property up to the expected standard, especially after a period of heavy use. We’ll make sure your comments are passed on to the cleaners as recognition of their effort.
If you ever need our services again, we’ll be happy to assist.
Exceptional work
I had a wonderful pair, Abdul and his partner. They were fantastic. They arrived early, were professional, kind and friendly.
They worked very hard and provided an exceptional end result. They did over and above of what I expected.
They are both people who take pride in what they do and deliver the highest of standard.
I will definitely recommend them as a team to book
1 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Eska,
Thank you for your wonderful feedback. We are delighted to hear that Abdul and his partner delivered such an exceptional standard of service. It is especially rewarding to know that their professionalism, friendliness, and dedication exceeded your expectations.
Your recognition of their hard work and pride in what they do truly reflects the values we strive to maintain across all our teams. We greatly appreciate your recommendation and are pleased that you had such a positive experience with us.
Thank you,
The Tenancy Cleaning Team.
Abu Bakar was brilliant
Abu Bakar was brilliant
Abu Bakar was brilliant. He did his job well and he is a very kind and respectful person and treated me very respectfully. Worked really hard to clean my drive way
1 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Dr Irshad,
Thank you for taking the time to share your positive experience. We are very pleased to hear that Abu Bakar delivered such a high standard of service while maintaining a respectful and professional approach throughout.
It is great to know that his hard work and dedication in cleaning your driveway met your expectations, and that his courteous manner left a positive impression. Your feedback is greatly appreciated and will be shared with him.
Thank you,
The Tenancy Cleaning Team.
Friendly team who were quick and…
Friendly team who were quick and efficient. They did a very good job and I’m very happy with the result. The patios weren’t quite finished to a good enough standard, but when I pointed this out, they were very happy to do it again until we were satisfied. Would recommend.
2 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Helen,
Thank you for your thoughtful feedback. We are pleased to hear that you found the team friendly, efficient, and that you were happy with the overall result.
We also appreciate you highlighting the matter with the patios, and we are glad the team responded promptly and ensured the work was brought up to the expected standard. Delivering a satisfactory outcome is always our priority.
Your recommendation is truly valued.
Thank you,
The Tenancy Cleaning Team.
Hello today I had an end of tenancy…
Hello today I had an end of tenancy clean and it was done by Ondrej cica and his team they was very professional and very quick cant complain the work was done perfectly couldnt be happier
1 May 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Steffie,
Thank you for sharing your experience with us. We are very pleased to hear that Ondrej Cica and his team delivered a professional and efficient end of tenancy clean, and that the results met your expectations so perfectly.
Your satisfaction is extremely important to us, and it is great to know the team’s speed and standard of work left such a positive impression.
Thank you,
The Tenancy Cleaning Team.
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