Moji and his team were amazing! They made the place spotless, were very friendly and professional and would definitely use them again. They work to exceptional standards and would highly recommend the... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted Tenancy Cleaning to aid with a house with years of clutter, neglect and hoarding. Nech’s team attended a day earlier than quoted and were fantastic! They went above and beyond in helping t... See more
Company replied
The cleaners (Nesh team) arrived promptly and did a thorough deep clean of my property to leave it looking its best in years. The house is sparkling and smells wonderful. A hard working team who were... See more
Ali and his team did an excellent job of cleaning a property I am selling and turned a very dirty house into something clean and welcoming. I was particularly impressed by how well the carpets came up... See more
Company replied
Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.4
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 57% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great clean and on time nice people
Great clean and on time nice people
27 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that you were happy with the cleaning and that our team arrived on time.
It’s great to know you found the team friendly and pleasant as well. We really appreciate you taking the time to share your experience and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Nesh team did a great job
Nesh team turned up on time for the requested cleaning for kitchen and appliances, bathroom and windows.
The team did a great job and we did not have any remarks. I would recommend their services.
27 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that the Nesh team arrived on time and did a great job with the kitchen, appliances, bathroom and windows.
It’s especially great to hear that everything was completed to your satisfaction with no remarks. We really appreciate your recommendation and will be sure to pass your kind feedback on to the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Excellent end of tenancy clean
Very good experience with tenancy.cleaning for an end of tenancy clean. Shaida and Zanko arrived on time and were very friendly and professional. The clean itself was done to a high standard and very quickly. I would definitely recommend the service to another.
27 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that you had such a positive experience with Tenancy Cleaning.
It’s great to know that Shaida and Zanko arrived on time, were friendly and professional, and completed the clean quickly while maintaining a high standard. We really appreciate your recommendation and will be sure to pass your kind feedback on to them.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Wouldn’t recommend
Wouldn’t recommend - booked an end of tenancy clean on a Monday 8am for move out on the Wednesday. Only booked bathrooms x2 and kitchen (including extractor fan + oven for £50 extra each, excluding appliances) since I was cleaning the rest of the property.
By 9am no one had turned up, so I rang and was told the cleaners had been in a car accident, everyone was fine but they wouldn’t be able to make it today, was Tuesday at 9am ok instead? I said yes, of course, I was glad no one was hurt. Tuesday 9:30am comes and again no sign of anyone, no call to say they would be late either. I rang and was told they’d come at 11 due to car trouble (again), which I thought was weird. Anyway, he turned up 11:45am in the end with the excuse that he booked a taxi and it didn’t turn up.
He was nice enough and did an ok job, the taps in the bathroom looked much better so he did well on the limescale, but there were hairs and dust left on the floor still so not the end-of-tenancy standard I expected. The oven was also not done very well (we paid £50 for that) so I asked if he could have another go. He seemed in a rush and sort of tried again but then started making excuses about how he needed to dismantle it and last time he did that he couldn’t put it back together etc etc so I said forget it, the estate agent can chase them up if they’re not happy with the standard of cleaning. I then spent another hour or two going back over the kitchen and bathrooms, specifically the floors.
When we received the end of tenancy report, they were mostly happy with the property apart from the bits we paid Tenancy Clean to do! That included extractor fan, oven , kitchen sink, bathroom 1 basin, bathroom 2 toilet and shower. We are lucky to have had a lovely landlord who gave our full deposit back anyway, but realistically I would rather have done it myself than pay £250 for this company to half-*rse it.
11 August 2026
Unprompted review
Superb cleaning service - End of Tenancy
I'd like to say a massive thanks to the cleaning team who made my apartment sparkle! 10 years without a deep clean is a long time, but all cupboard cleaned, all surfaces grease free and all rooms smelling great. Communication before and on the day - ace. I'd recommend.
21 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that our cleaning team made your apartment sparkle, especially after 10 years without a deep clean!
It’s wonderful to know that the cupboards and surfaces were thoroughly cleaned, the grease was removed, and the whole property was left smelling fresh. We’re also glad you were happy with the communication before and on the day of the service.
Thank you for recommending us, and for taking the time to share such lovely feedback. We’ll be sure to pass it on to the team!
The Tenancy Cleaning Support team
Arrived earlier than stated and got on…
Arrived earlier than stated and got on with my end of tenancy cleaning of a 4 bed house.
They worked as a team non-stop.
At the end of the clean which included carpets the house was cleaner than when we moved in.
Highly recommended.
25 August 2026
Unprompted review
Reply from Tenancy.Cleaning
hank you so much for your fantastic review! We’re delighted to hear that the team arrived early, worked efficiently as a team, and completed the end-of-tenancy clean to such a high standard.
It’s especially wonderful to hear that, including the carpets, the house was left even cleaner than when you moved in! We really appreciate your recommendation and will be sure to pass your kind feedback on to the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
The house was very nicely cleaned
The house was very nicely cleaned, thanks to Shaida and saza. Great quality and service.
25 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Shaida and Saza did a great job and left the house nicely cleaned.
It’s wonderful to know you were happy with the quality and service. We’ll be sure to pass your kind feedback on to Shaida and Saza.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Brilliant Customer Service
I booked an end-of-tenancy clean and communicated with Nart in the build-up to the appointment. He answered all my questions swiftly and was very kind and understanding.
19 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Nart was so helpful throughout the booking process and that he answered your questions quickly and with care.
It’s great to know that you found him kind and understanding. We’ll be sure to pass your kind feedback on to Nart.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Really great experience
Really great experience! Nart has been kind and patient about the quote and explaining all the details. Shaida and Saza have been professional, efficient and friendly. Thanks to their work, I managed to get all my deposit back:)
18 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Nart was kind, patient, and helpful when explaining the quote and all the details.
It’s wonderful to know that Shaida and Saza were professional, efficient, and friendly throughout the clean. And congratulations on getting your full deposit back! 😊 We’re so pleased that the service helped make your end-of-tenancy process a smooth one.
We’ll be sure to pass your lovely feedback on to Nart, Shaida and Saza.
The Tenancy Cleaning Support team
Excellent service
Ismael and his team did an excellent job in doing an end of tenancy cleaning. They were friendly, polite and punctual and arrived when they said they would.
25 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ismael and his team did an excellent job with your end-of-tenancy cleaning.
It’s great to know that they were friendly, polite and punctual, and arrived exactly when expected. We’ll be sure to pass your kind feedback on to Ismael and the team.
Thank you again for choosing Tenancy Cleaning and for taking the time to share your experience!
The Tenancy Cleaning Support team
Really pleased with the service
Really pleased with the service. Easy to book, especially at such short notice, with great communication throughout. Robert did a great job with the end-of-tenancy clean and sent photos afterwards, which was really helpful. Fairly priced, reliable and efficient – would definitely use again.
25 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that you found the booking process easy, especially at short notice, and that our communication was clear throughout.
It’s wonderful to know that Robert did a great job with the end-of-tenancy clean and that the photos afterwards were helpful. We really appreciate your kind words about our service and are especially pleased to hear that you would use us again.
We’ll be sure to pass your feedback on to Robert!
The Tenancy Cleaning Support team
Ali’s team did a fantastic job at…
Ali’s team did a fantastic job at cleaning, everything we asked for was done to an amazing standard.
24 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ali’s team did such a great job and completed everything you requested to an amazing standard.
We really appreciate your kind feedback and will be sure to pass your praise on to Ali and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Would definitely recommend
Ismail and his team worked really hard to achieve a great finish. Would definitely recommend their oven & fridge clean service.
24 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ismail and his team worked so hard to achieve such a great finish.
It’s wonderful to know you were particularly pleased with the oven and fridge cleaning. We really appreciate your recommendation and will be sure to pass your kind feedback on to Ismail and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
I was very pleased with the services
I was very pleased with the services, the cleaning was perfect, not a soec of dust or grime in sight,mnay thanks
24 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that you were very pleased with the service and that the cleaning was completed to such a high standard, with not a speck of dust or grime in sight!
We really appreciate your kind words and are so glad you were happy with the result. Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Really good clean very happy
Really good clean very happy, Robert did a great job!
24 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that you were really happy with the clean and that Robert did a great job.
We’ll be sure to pass your kind feedback on to Robert. Thank you again for choosing Tenancy Cleaning and for taking the time to share your experie
Suburb end of tenancy clean!
Ali and his team completed an end of tenancy clean for us which was a last minute booking..
They did such a fantastic job! The house was gleaming and they did such a professional job!
Great price and great service.
Thank you guys!
23 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Suburb end of tenancy clean!
Ali and his team completed an end of tenancy clean for us which was a last minute booking..
They did such a fantastic job! The house was gleaming and they did such a professional job!
Great price and great service.
Thank you guys!
Amazing!!
Oh my god, these guys did an amazing job on our one bed one bath flat! Three people came for 3 hours and did an amazing job on our end of tenancy clean. Would definitely use again if we weren’t moving out of the area!!
22 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your amazing review! We’re absolutely delighted to hear that the team did such a fantastic job on your one-bedroom flat and left you so impressed with the end-of-tenancy clean.
It’s wonderful to know that you would have used us again if you weren’t moving out of the area. We really appreciate your kind words and wish you all the best with your move!
Thank you again for choosing Tenancy Cleaning and for sharing your experience.
The Tenancy Cleaning Support team
Ali and his team did an outstanding job…
Ali and his team did an outstanding job with our end of tenancy clean. They were remarkably quick without sacrificing quality, working in a way that was both fast and highly methodical. Every corner of the property was thoroughly addressed, and they left everything spotless and shining; exactly what you need to ensure a smooth handover.
On top of their fantastic work ethic, the lads were incredibly polite, professional, and easy to deal with throughout the process. I couldn't be happier with the results and would highly recommend Ali and his team to anyone looking for a reliable, top-tier cleaning service!
20 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for such a fantastic and detailed review! We’re delighted to hear that Ali and his team delivered an outstanding end-of-tenancy clean and managed to work quickly without compromising on quality.
It’s wonderful to know that every corner of the property was thoroughly addressed and left spotless, helping make your handover as smooth as possible. We’re also pleased that you found the team polite, professional, and easy to deal with throughout.
We’ll be sure to pass your fantastic feedback on to Ali and the team. Thank you for your strong recommendation and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Shaida and her colleague have been very…
Shaida and her colleague have been very helpful in the end of tenancy cleaning! They provided a very detailed, professional, and thorough service. I’m very happy with their delivery. Highly recommended! Thanks again, Shaida.
20 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Shaida and her colleague provided such a detailed, professional, and thorough end-of-tenancy cleaning service.
It’s wonderful to know that you were so happy with the result and found the team helpful throughout. We’ll be sure to pass your kind words on to Shaida and her colleague.
Thank you for your recommendation and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Would highly recommend Tenancy Clean
Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they confirmed availability for the date I wanted, and the quote was sent immediately. Ishmael did a great job - he clearly takes pride in his work and the house was really very clean after he'd been in. He was on time, polite, and professional. He seems like a great guy and I'd recommend him to anyone in the area.
18 August 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your detailed and wonderful review! We’re delighted to hear that we were able to accommodate your booking at short notice and that you found the enquiry, availability confirmation, and quoting process quick and straightforward.
It’s fantastic to hear that Ishmael did such a great job and that his care and pride in his work showed in the final result. We’re also pleased that you found him punctual, polite, and professional.
We’ll be sure to pass your lovely feedback on to Ishmael. Thank you for overcoming your initial hesitation and for recommending Tenancy Cleaning to others!
The Tenancy Cleaning Support team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.