Would not hesitate to recommend Tenancy Cleaning as they exceeded all of our expectations. We used them to clean our house before selling, having had decoration and renovation work done so the hou... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shaida and Zanko did an excellent job with our end-of-tenancy cleaning. The property was left spotless, with great attention to detail throughout. They clearly take pride in their work and went the ex... See more
Company replied
I was so impressed by this company when I left my previous flat that I engaged them to clean my new flat. I have medical problems which meant I had been unable to deal with the builder's dust left... See more
Company replied
End of tenancy cleaning required and opted for the cheapest company I could find which happened to be Tenancy Cleaning. I left the 2 guys to the cleaning while I ran some errands and they were gon... See more
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Company details
Written by the company
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Contact info
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, United Kingdom
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4.3
Excellent
1K reviews
Replied to 63% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A class
This is the second time I gave used this cleaning company. I highly recommend them. The staff are always on time friendly and do a great job. We will be using them again
6 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Dianne, thank you for your continued trust and support! We’re thrilled to hear that our team’s punctuality, friendliness, and quality of work have consistently met your expectations. We look forward to providing you with another great experience next time!
Fantastic Service!
Great communication from start to finish. Omar and his cleaning team provided an outstanding level of service and my mum's house looked spotless afterwards. Worth every penny.
25 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Vicky, thank you for sharing your experience! We’re so pleased to hear that Omar and the team delivered a spotless clean and that our communication made the process smooth. Your kind words mean a lot, and we’d be delighted to help you or your family again in the future!
Nesh and His Team were Great
Service was quick and easy to book/organise. Nesh and his Team were professional, detailed and friendly and the job they completely was done to a very high standard. Would definitely recommend
5 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Coll, thank you for your fantastic feedback! We’re thrilled that Nesh and the team provided a professional, friendly, and high-standard clean, and that the booking process was smooth for you. Your recommendation means a lot to us, and we’d be happy to assist you again anytime!
Feel incredibly let down
Feel incredibly let down, paid for a full end of tenancy clean. First team didn't turn up after waiting nearly 1.5hrs for them to arrive. 2nd team arrived later that afternoon, who were lovely and set to work straight away but unfortunately a lot of areas were missed and not done properly. Had to dust and go over some of the skirting so feel I could have done a better job myself and be £700 better off! Will be following up once I know how much deposit I will loose.
28 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hello Sophie,
We are sorry to hear you were disappointed with your experience. We would like to clarify the facts of this case:
• Following your initial complaint, we promptly offered a complimentary re-clean in line with our Terms and Conditions.
• At that time, you confirmed that the keys had been returned to the estate agent and that you had cleaned certain areas yourself, which meant our team could not access the property to inspect or rectify the alleged issues.
• Because the re-clean was declined and the property altered, we were unable to complete the formal corrective process.
• Our policy provides a re-clean as the corrective remedy; compensation is not offered in place of this process.
We remain committed to reviewing any formal documentation from your landlord or letting agent confirming a specific deposit deduction directly attributable to cleaning deficiencies. Without such evidence, the opportunity for further action cannot be reopened.
We strive to provide professional, timely, and high-standard cleaning services, and we take all complaints seriously. Unfortunately, in this instance, the re-clean process was not able to be completed due to circumstances beyond our control.
The Tenancy Cleaning Team
Amazing job done with professionalism and kindness
It was extremely quick and easy to book the service online, which I also asked to rearrange many time and they helped me with no problems. I was sent by email, WhatsApp and text message an extremely detailed quote and numerous reminder. The team was extremely polite and organised. They arrived earlier than planned, but they were happy to wait for me since I was out of the house. They were quick, but still did an amazing job on a very dirty end of tenancy flat. It looked sparkling and the kitchen hood, oven and shower were shining when finished and the flat smelt so clean! I was extremely satisfied. Thanks again to the team
4 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Francesca Capaldo,
Thank you very much for taking the time to share such a detailed review. We truly appreciate your kind words and are delighted to hear that you were satisfied with the service.
We’re especially pleased that you found the booking process quick and straightforward, and that our team was able to assist you with the multiple rearrangements without any issues. Providing clear communication through email, WhatsApp, and text reminders is something we prioritize to make the process as smooth as possible for our customers.
It’s also great to hear that the cleaning team made such a positive impression, from arriving early and patiently waiting for you, to delivering a thorough clean that left the kitchen hood, oven, and shower sparkling. End of tenancy cleans can often be very demanding, so it means a lot to know the results met your expectations.
Your feedback will certainly be shared with the team; they will be very happy to know their professionalism and effort were appreciated.
Thank you again for choosing Tenancy Cleaning, and we wish you all the best in your new home.
Stay well,
The Tenancy Cleaning Team
I found team is very professional and…
I found team is very professional and overall I had a good experience.
3 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Anil Gupta,
Thank you for taking the time to share your feedback.
We’re very pleased to hear that you found our team professional and that you had a good overall experience with the service. Your feedback is greatly appreciated and will be shared with the cleaning team.
Thank you again for choosing Tenancy Cleaning. We truly appreciate your support.
Stay well,
The Tenancy Cleaning Team
Mohammed was really good
Mohammed was really good, the flat is cleaner now compared to when I moved in 2 years ago. Would highly recommend to anyone
3 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Sophie,
Thank you so much for your kind words! We’re thrilled to hear that Mohammed did an excellent job and that your flat feels even cleaner than when you first moved in. We really appreciate your recommendation and hope to assist you again in the future!
The Tenancy.Cleaning Team
Reply from Tenancy.Cleaning
Hi Eric,
Thank you for your feedback! We’re glad to hear you found our team professional and that you’re happy with the job we did. Your support means a lot to us!
The Tenancy.Cleaning Team
Arranged with Tenancy Cleaning to clean…
Arranged with Tenancy Cleaning to clean an end of contract moving out of two bedroom flat. Mohammed turned up on time with his team.
It was an extensive deep clean due to the tenant being there for over a decade. Mohammed video’d the before and after so that we have a record.
We were very impressed with the resulting clean and would very much recommend Mohammed and his team to others.
A 5 star service indeed!
25 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Barry,
Thank you for taking the time to leave such detailed feedback! We’re delighted to hear that Mohammed and his team exceeded your expectations, especially with such an extensive deep clean. The before-and-after videos are a great way to ensure transparency, and we’re glad you found them helpful. Your recommendation means a lot to us, and we hope to assist you again in the future!
The Tenancy.Cleaning Team
Abel team did a great job
Abel team did a great job, there was a lot to do in the house and he blitzed through it all in a day. Thank you
2 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Anon,
Thank you for your feedback! We’re thrilled to hear that Abel and his team were able to tackle everything so efficiently and leave your home spotless in just one day. We really appreciate your kind words and hope to help you again in the future!
The Tenancy.Cleaning Team
Amazing!
The team came well equipped for the job! They got the house spotless in just a couple of hours! Very professional, demonstrated great knowledge in their cleaning. In addition to having the job done amazingly, they were also very lovely! Definitely recommend their service! Keep going with the good work!
1 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Catarina,
Thank you so much for your wonderful feedback! We’re thrilled to hear that our team left your home spotless and that you found them both professional and lovely. Your recommendation means a lot to us, and we’ll be sure to keep up the high standard you appreciated!
The Tenancy.Cleaning Team
Shaida and Zanko did a great job!
Shaida and Zanko came and did wonderful job in a house that needed a lot of work! Super impressed in what they were able to do. Would definitely recommend and have them again! Thanks again
2 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Hannah,
Thank you for your kind words! We’re delighted to hear that Shaida and Zanko were able to tackle a challenging clean and leave your home looking great. Your recommendation means a lot, and we look forward to helping you again in the future!
The Tenancy.Cleaning Team
Abel team did a really great job…
Abel team did a really great job cleaning our place, very happy with how it turned out!
1 March 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Joshua,
Thank you for your feedback! We’re thrilled to hear that Abel and his team left your place looking great. We really appreciate your kind words and hope to assist you again in the future!
The Tenancy.Cleaning Team
What an amazing team!
Both Shaida and Saza worked really hard to achieve fantastic results from a really poor starting point.
In fact the house was cleaner than when we moved in. Everything exceed our expectations.
The old saying “You can’t make a silk purse out of a sow's ear”…. these ladies very nearly did! They did everything possible to make it as good as they could.
Shaida & Saza was so polite, so professional & so hard working. They were the best team we could have asked for.
Would I recommend them to someone else? 100%
Thank you ladies , you were amazing & we are so grateful for all your hard work.
28 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Chris,
Thank you so much for your amazing review! We’re thrilled to hear that Shaida and Saza exceeded your expectations and made your home sparkle. Your kind words mean a lot to the team, they’ll be delighted to hear that their hard work, professionalism, and dedication made such a positive impression.
It was a pleasure helping you, and we’re so grateful for your recommendation. We look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Highly recommend this company
Highly recommend this company, First class service. The cleaners did a fantastic job, and I have parrots in my home so some extra cleaning you wouldn't normally find. There were also problems my end where the rubbish removal company let me down and I had to change the appointment twice, the second time the cleaners had actually arrived at the property. Not one complaint about putting them out, no extra charges. I was SO impressed, customer service was first class. You could tell the effort that went into cleaning the property as well, people who take pride in their work. Very very satisfied, will definitely use again.
28 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Katrina,
Thank you so much for your fantastic review! We’re delighted to hear that our team could provide first-class service, even with the extra challenges of your parrots and the appointment changes. Your kind words about our customer service and the team’s pride in their work mean a lot to us.
It was a pleasure helping you, and we look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Highly Recommend
Nesh our service guy was very prompt. He called to let us know he was on the way and he arrived on time. He checked all the areas in the house before starting. As he cleaned he showed me before and after looks of the cleaning. Nesh and his Colleague did an amazing jobs. They went above and beyond. I was so impressed that in less than 24 hours I specifically rebooked their services for cleaning or new home. Highly recommended and job well done.
27 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Torel,
Thank you so much for your wonderful review! We’re thrilled to hear that Nesh and his colleague went above and beyond and impressed you with their attention to detail. It’s fantastic that you rebooked within 24 hours, that’s the best compliment our team could receive.
We really appreciate your recommendation and look forward to helping you with your future cleaning needs!
Best regards,
The Tenancy.Cleaning Team
Mohammed
Mohammed and his partner gave me prior notice on the day of the time that he was expecting to arrive. He was polite and went straight to cleaning the house as soon as he arrived. Overall, satisfied with the result. Well worth the price.
27 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Hafizudin,
Thank you for your kind review! We’re glad to hear that Mohammed and his partner were punctual, polite, and efficient, and that you were satisfied with the results. It’s great to know you felt the service was well worth the price.
We really appreciate your feedback and look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Shaida and Zanko's cleaning services…
Shaida and Zanko's cleaning services were very comprehensive, and I had a great service experience.
27 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi Jack,
Thank you so much for your kind review! We’re delighted to hear that Shaida and Zanko provided a comprehensive clean and that you had a great experience with our service. Your feedback means a lot to the team and motivates us to keep delivering our best.
We look forward to assisting you again in the future!
Best regards,
The Tenancy.Cleaning Team
Did a perfect job
Did a perfect job, very thorough clean. Friendly staff!
27 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Hi 陆而立,
Thank you so much for your wonderful review! We’re delighted to hear that you found the cleaning thorough and our team friendly. Your feedback means a lot to us and motivates our staff to keep delivering top-quality service.
We look forward to helping you again in the future!
Best regards,
The Tenancy.Cleaning Team
Failed Estate Agent Inventory.
After a thorough review, Muhammed had missed a lot and left rag in kitchen sink. Cleaned the carpets without vacuum cleaning. Smears and marks left. Cost £632.77. We failed the inventory to get our deposit back from rental agent. They offered a reclean... to be arranged.
26 February 2026
Unprompted review
Reply from Tenancy.Cleaning
Thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear how pleased you were with Muhammed’s service.
It’s fantastic to know that he was courteous and thorough across every element of the clean, from the deep clean and carpets to the double oven, fridge freezer, and windows. We’re especially pleased that, having rented several times, you would choose him again. That truly means a lot.
We’re also glad you appreciated the upfront payment system and the tip options during booking. We aim to make the entire experience smooth and comfortable from start to finish.
Thank you again for the 5/5 stars and your recommendation. We’ll be sure to pass your kind words on to Muhammed and the team.
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