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Rated 1 out of 5 stars

It’s two months now that I have been without this service following the upgrade to their supposedly improved app. I have been a paid customer of TennisTV for over 6 years. Multiple emails to support... See more

Rated 1 out of 5 stars

I used to enjoy this app but the last month has been hopeless, being unable to watch matches on phone or TV. Absolutely the worst, actually non existent, customer service. Not the courtesy of a re... See more

Company replied

Rated 1 out of 5 stars

I don't think this company would want to improve. They simply refuse to return your money for months on end without supplying any service. There is always some technical error which can never be fixed... See more

Company replied

Rated 4 out of 5 stars

Recently subscribed and overall happy with the service. Watching via Firestick and video quality is very good. Some matches on outer courts aren't a good viewpoint. Main issue is the commentary ..Kevi... See more

Company details

  1. Movie streaming service

Written by the company

Tennis TV – Official ATP Tour Live & On‑Demand Streaming Tennis TV is the official streaming service of the ATP Tour, giving tennis fans worldwide access to live and on‑demand coverage of every ATP Tour tournament, including ATP Masters 1000, ATP 500 and ATP 250 events. Subscribers can watch thousands of live matches and replays throughout the season, with full match replays, highlights, classic matches and exclusive ATP content. Tennis TV offers multiple courts, flexible viewing options and high‑quality streams, so fans never miss the action from their favourite players. Tennis TV is available on web, iOS and Android mobile apps, and on a wide range of connected TV and streaming devices, including Amazon Fire TV, Roku and Samsung Smart TVs, making it easy to watch tennis at home or on the go. Please note: Tennis TV covers ATP Tour events only and does not include Grand Slam tournaments or WTA matches. Fans can create a free account to explore the platform, with paid subscriptions unlocking full live and on‑demand access. Whether you’re following the biggest tournaments or watching matches on your own schedule, Tennis TV is built for tennis fans who want reliable, official ATP coverage all season long.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

176 reviews

5-star
4-star
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1-star

Replied to 56% of negative reviews

Typically takes over 1 month to reply

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Rated 4 out of 5 stars

No problem with this service in south…

No problem with this service in south of France we love it but just pay for months when we need . BBC ( via VPN or Sky ) and Eurosport provide us coverage for slams . However why does this company waste money on the totally useless commentary I do not know . They are not needed.

15 August 2024
Unprompted review
Rated 1 out of 5 stars

AVOID THIS APP - doesn't work

We purchased a brand new Samsung Smart TV in March 2024 so my elderly mother could continue to watch tennis, her favourite sport, as Sky TV were no longer offering tennis coverage. It has been an absolute nightmare from the outset. The TV technician got the App set up. We logged in. After 30 mins the screen froze. It would not move off the frozen picture. We logged out, the TV would not return to normal for 15 mins. We log back into the App, frozen screen. Called and paid for a specialist technician to assist. Same thing, screen froze after several minutes. Contacted Tennis TV 'customer service' - I use that term very loosely. The person you correspond with via email won't provide their name, or refer to a manager. After 4 months of not being able to watch the tennis because their App continues to freeze on a brand new smart TV, they are still telling us that my mother is watching the tennis via her App. She's 81, she's not watching anything other than the news and Sky Sport. Tennis TV is extorting money from people, not providing a product or service, refusing to assist, accusing people of watching an App they can't view. They won't escalate complaints or provide their so called Complaints Policy. We have requested a refund on numerous occasions, 'D Marshall' keeps advising we are watching the App.... Impossible. The screen is frozen.
My mother has spent a large amount of her pension in an attempt to watch the tennis. It's given her anxiety. We now take our concerns to Consumer Protection/Fair Trading Act. Tennis TV should not be allowed to sell subscriptions in NZ when this is how they operate. It's appalling. Avoid at all costs.

26 July 2024
Unprompted review
Rated 1 out of 5 stars

The APP does NOT WORK!

I've used tennis TV on several occasions, only due to lack of options.
Each time there are issues with their APP.
I can login with my S20 ultra phone and my S6 Lite tablet, however, when I download Google Play, Tennis TV APP, I ALWAYS get an error that my credentials are incorrect.

Numerous emails to a BOT help desk with zero result.

It's enormously frustration. They take your money though 🤔

I've tweeted and IG, NO RESULT!

14 July 2024
Unprompted review
Rated 1 out of 5 stars

Waste of money

I am based in New Zealand. As no one bought the rights to broadcast Wimbledon this year, and Tennis TV is the only app available to watch Wimbledon in NZ, I paid for a Premium membership for one month. Big mistake! I still haven't been able to watch one live match. I've contacted them and they are just hopeless. We're now halfway through the tournament, and I still haven't seen one match. Waste of money! Don't give Tennis TV one dollar of your money! They are hopeless.

5 July 2024
Unprompted review
Rated 1 out of 5 stars

No WTA

Hello everyone, i’m Maria Luisa and i subscribed to TennisTv for a month to see Nadal at the Foro Italico and Roland Garros. The service is perfect, the one thing (and not less important) is that they broadcast ONLY ATP tournaments, completely abandoning WTA tournaments, i wanted to see Iga Światek’s performance but i didn’t have the opportunity. I think that’s sad, humiliating and sexist.
If someone enjoys watching tennis matches, then he/she will like to watch ATP AND WTA tournaments, think what WTA stars like Iga would think knowing something like this. I think nowdays it’s intollerable and so so understimating… too bad to give more than 1 star. Oh and take note that TennisTv is one of the official licensed ATP tour broadcasting channels. (crazy !!!)

9 May 2024
Unprompted review
Rated 1 out of 5 stars

RUBBISH REPLAYS

i HAVE WATCHED THIS STREAMING CHANNEL FOR NEARLY A YEAR NOW, BUT TO TRY TO WATCH REPLAYS IS IMPOSSIBLE.THE CAMERA INSTEAD OF FOCUSING ON THE GAME, IS FLYING ROUND THE AUDIENCE AND EVERYTHING ELSE BUT THE GAME.iT APPEARS THAT THE SUBSCRIPTION I PAY IS FRAUDULANT.iT SEEMS FROM THE REVIEWS I HAVE READ FROM A LARGE AMOUNT OF DISSATISFIED CUSTOMERS THAT YOU TAKE NO NOTICE OF THE COMPLAINTS.I WILL NOT BE RENEWING MY SUBSCRIPTION.

ONE DISSATISFIED CUSTOMER

21 November 2023
Unprompted review
Rated 1 out of 5 stars

No refund

I intended to unsubscribe before the billing date but couldn’t find the option in the TennisTV app on iOS. I then planned to cancel via the website but forgot, resulting in a payment being processed yesterday. I kindly asked about refund what usually company do for their clients, but not that company.

11 June 2024
Unprompted review
Rated 1 out of 5 stars

SCAM!!!

SCAM! NO TENNIS AFTER PAYMENT!
My lawyer just works on a class action lawsuit with many people who got scammed.

18 May 2024
Unprompted review
Rated 2 out of 5 stars

be straightforward with subscribers

I have no problem with the content. However i don't like the way they manage subscriptions. I am currently signed up for premium, however they suddenly cancelled my subscription and asked me to sign up for premium again and i know the reason why. I don't have an issue with the annual amount since that i what i was paying anyway on a per monthly basis but that monthly amount suddenly increased without any notification while they are pretending it was an issue with automatic payments and looking into it while asking users to sign up again for premium. Honestly, a little transparency would go a long way. This is childish and extremely immature on their part and they must think we are bereft of a brain. Sad.

5 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent coverage of all the ATP matches all year.

I think Tennis TV is absolutely fantastic as I can watch all the ATP matches wherever I am on either the computer or TV.
Have not experienced any streaming problems.
Delighted that Robbie Koenig and Sue Thearle have been commentators for the Madrid Tournament.
It was a joy to see Rafa play again.
Excellent! Thank you Tennis TV.

30 April 2024
Unprompted review
Rated 1 out of 5 stars

No tennis after paying

I paid for my subscription through google play. Google play say the my account was activated. Tennistv says it isn't. Google play says it can't fix because it is tennistv's problem and tennistv says its google plays problem because they can't fix it. So I am not getting tennis even though I have paid my subscription. Goole play won't give a refund because tennistv has the money and tennis tv won't give a refund because they say its google play's problem!!!

15 April 2024
Unprompted review
Rated 1 out of 5 stars

Thoroughly pathetic vis a vis multiple…

Thoroughly pathetic vis a vis multiple devices. At 'best' I log out of it first on my mobile device browser (no Desktop device) but even that didn't work with a 3rd device!! SO ENFURIATING.

One star for the - smartphone only - spoiler free function. But they mess that up - without it on TV. So, would be a zero .. but didnt know if that would function here.

Mostly .. a con.

19 April 2024
Unprompted review
Rated 3 out of 5 stars

Bit dodgy

I used to love this app. Granted, they don't show grand slams which is a bit of a shame, but to the reviews below, they do show women's tennis, however the tour is currently at Monte Carlo and there is no women's tennis there. With regard to commentators, there is the option to watch the match with no commentary, I've done it plenty of times as the commentators are very annoying!

However, my problem is that it won't load on my Sony Google TV. I can watch it in the bedroom on my firestick ok, which is a bit strange. Hopefully this will be dealt with soon and I can go back to annoying my husband with tennis on all the time.

12 April 2024
Unprompted review
Rated 4 out of 5 stars

Very good.

I have just signed up so I can watch the Monte Carlo Masters and so far have had no problems streaming on my LG TV. My only issue is that I have not had any commentary at all on any of the matches, even on the main court.

10 April 2024
Unprompted review

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