Userbrain Reviews 37

TrustScore 3.5 out of 5

3.7

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Rated 4 out of 5 stars

So far, although I’ve been relatively new, that support has been quite responsive and on boarding showed no issues. Hoping to get more tests and fair to not a lot of profile questions which begs quest... See more

Company replied

Rated 1 out of 5 stars

They literally come up with any reason not to pay you. I have years of experience on platforms like UserTesting- I know what I'm doing. And they claim I didn't follow instructions when I explicitly di... See more

Company replied

Rated 5 out of 5 stars

I was doubtful at the beginning, but this came to be one of my favorite user testing websites. Even though it pays just 5 dollars, which is half of some of the other websites, it offers me more test... See more

Company replied

Rated 5 out of 5 stars

I have worked with Userbrain for over 5 years. I really enjoy their platform compared to other testing sites, and compared to other sites, I have never had a late payment or any other issue with them!... See more

Company replied


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3.7

Average

TrustScore 3.5 out of 5

37 reviews

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Rated 4 out of 5 stars

So far

So far, although I’ve been relatively new, that support has been quite responsive and on boarding showed no issues. Hoping to get more tests and fair to not a lot of profile questions which begs question how do you get more tests that are matched for you without getting matched hopefully this works

13 March 2026
Unprompted review
Userbrain logo

Reply from Userbrain

Thank you for testing with Userbrain and for sharing your feedback—we’re glad to have you on board!

Testing opportunities are sent out based on our customers’ specific requirements. In some cases, you may be asked to complete short screener questions before you can start a test. We’re continuously working to get more projects that we can send your way. Happy testing!

Rated 3 out of 5 stars

Jobs are Rare but Why Not Make a Little Extra $$

It is more and more rare that there are any jobs on this platform. A few years ago I was able to do jobs regularly but now it is rare. Overall, I figure why not sign up and if you het a job and make a few extra dollars then great.

20 January 2026
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Michael! Thanks so much for your feedback. We're happy to have you on board. Testing is actually meant to be something fun to do while earning some extra money, just as you mentioned. We’re continuously working to match testers with the most relevant projects, and we hope to send more opportunities your way soon.

Rated 1 out of 5 stars

Refused refund 5 minutes after charge

5 minutes after I received a monthly charge, I reached out to the company to downgrade to the free version and request a refund. They refused to refund the charge and just quoted their "policy". I recommend that you consider alternatives to this company.

9 January 2026
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Cory! After reviewing your case, we can confirm that a full refund was issued at the time you contacted our support team. We’re sorry if this wasn’t clearly communicated and led to any frustration.

Rated 1 out of 5 stars

Testers don't matter for them at all

Testers don't matter for them at all. I had tests where I did most of the steps and for a few of the steps there were some problems with the prototype, which the customer has to make sure is working properly. They simply don't pay you for those. What about the time you wasted, they don't care. In other platforms, if it's the customer's fault they pay you, but in this one the customer is always right and you don't matter.

10 October 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Thank you for sharing this, that sounds genuinely frustrating, and we hear you.

When a prototype has issues that block test completion, we know your time was still spent. Every case like this is reviewed manually, and we always aim to make it right.

Please reach out to our support team at support@userbrain.com so we can look into your specific tests, we'd like to resolve this for you.

Rated 5 out of 5 stars

I am very happy with Userbrain…

I am very happy with Userbrain platform. Other than I miss alot of test because so many people grab them so fast, which is a good thing. My payments are on time and so far I have had no issues getting paid. The deposits are quickly given within few hours after withdrawal and I plan on sticking with this and doing every test I can. I highly recommend Userbrain it is a great way to grab some extra income. I am very new at doing the reviews but I am getting better at it the more I do for them. Thank you for the opportunity to earn extra money from the comfort of my own home. You guys are great. See you at the webdinger.

7 October 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Thanks for your feedback—we’re glad to hear you enjoy testing with us!

You’re right that some tests are taken very quickly. Which is good for our customers. We recommend checking the Userbrain extension regularly, as it displays a notification badge whenever a new test becomes available.

If you ever need assistance, feel free to reach out to our support team at support@userbrain.com—we’re happy to help.

Rated 5 out of 5 stars

Testing Userbrain

I enjoy the Userbrain sites and have even continued to use some of them after testing them. I would like the ability to have more opportunities to use Userbrain.

2 October 2025
Unprompted review
Userbrain logo

Reply from Userbrain

It's good to hear that you enjoy testing with us. We also think it's something fun to do while helping to improve innovative products. We do our best to provide more testing opportunities for our testers.

Should you ever need any assistance, feel free to reach out to support@userbrain.com. Happy testing!

Rated 5 out of 5 stars

Top-Notch Testing Site

I have worked with Userbrain for over 5 years. I really enjoy their platform compared to other testing sites, and compared to other sites, I have never had a late payment or any other issue with them! So, I HEAR their customer service support is top-notch, but I wouldn't know since I have never even once needed them!

2 May 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Robin! Thank you for your feedback. It's good to hear that you enjoy working with us. Should you ever need any assistance, feel free to reach out to support@userbrain.com. Happy testing!

Rated 5 out of 5 stars

Recommended!

I've been testing with this company long term. There reliable and offer steady work at a fair rate of pay. I've been pleased to have the work from them so recommended!

31 March 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Elsa! It's great to hear that you enjoy testing with us. We always aim for high quality at fair prices. We are here to help should anything come up! Just drop us a line at support@userbrain.com

Rated 5 out of 5 stars

Keep it up!

The most reliable participant experience I've had compared to competitors like User Interviews and User Testing (these used to be good, but have gotten diluted in the past few years). I like having a consistent payout for each test and keep them to about 5-15 minutes, and have made almost $50 in the first month alone. I wish that the screening criteria could be a bit more flexible, but I suppose that's on the side of the researcher.

27 February 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Abby!
Thank you for your feedback—it's great to hear that you're enjoying testing with us! Screeners are created by our clients to help reach specific target groups. If you don’t qualify for a particular test, it simply means you’re not part of the intended audience for that project. No worries at all—there will be other opportunities better suited to your profile.
Thanks for your understanding!

Rated 5 out of 5 stars

Userbrain is the most legit platform…

Userbrain is the most legit platform for making little bit of money with not too much effort, it's simple to be effective and detail oriented when you just have to test for 10 minutes, with clear instructions, I'm very grateful for this company, the next level would be if you get tests daily and make living by it, so good luck ❤️

14 February 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Thank you so much for your feedback—it means a lot to know our work is making a difference! Thanks for being part of the journey.

Rated 5 out of 5 stars

One of the best testing sites

One of the best testing sites, frequent tests every day, 5$ for usually 5-15mins of testing is a fair price. Support are quick to respond, helpful and friendly and payouts are quick and easy.

12 February 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Thanks a lot for your feedback! We're really happy to hear you enjoy testing with us. We’re glad to have you on board with Userbrain!

Rated 5 out of 5 stars

One of the best platforms and as long…

One of the best platforms and as long as you are enjoying providing feedback you will not care if the test will take 40 minutes or 10 minutes for a compensation of 5$.
It's enough for me that they have an amazing support team where they will never give up on you and try their best to help you when you face an issue.
I had a one time error when I was uploading a mobile test and they did not receive the test but they were so generous and they gave me the compensation of this test.
I highly recommend this platform.

23 January 2025
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Jaxon,
Thank you so much for your encouraging feedback! We're happy to hear that you enjoy testing with us. It's great to know that even when problems come up, our team’s dedication made a difference. We’ll continue working hard to make your experience as smooth and rewarding as possible!

Rated 5 out of 5 stars

Tested with them for about 2 months and…

Tested with them for about 2 months and I say they are a good company and easy to use interfaces. Keep up the good work :)

28 October 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Thank you for your feedback. We are happy you enjoy working with us!

Rated 1 out of 5 stars

Bad Support

They are not in it to provide best experience.
They don't care if you use your credits or not as long as they charge for them.
They won't refund if you have months of unused credits. They'll just say sorry, nothing we can do.

4 September 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Demi,
I’m sorry you had this experience. While we can’t refund unused credits after cancellation, we can:

1) Extend your testing window so you have extra time to run sessions with the remaining credits.

2) Recommend a lighter, pay-as-you-go plan that fits how often you run tests (no pressure to re-subscribe).

If either option would help, drop us a note at support@userbrain.com and I’ll personally get it sorted.

Dominic

Rated 1 out of 5 stars

i cant able to verify my number its…

i cant able to verify my number its telling try after some times same .

8 August 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Hi there! Please reach out to support@userbrain.com. Our team will be able to solve the issue in no time.

Rated 5 out of 5 stars

Great company all around

Great company all around. Very trustworthy and great friendly and helpful customer support.

1 July 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Whitney! Thanks for sharing your experience with us. We are happy to have you aboard!

Rated 5 out of 5 stars

Excellent and Easy to Use

Excellent site to do a small work from home side hustle. Super easy to use and submit to.

16 July 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Misha! Thanks for your feedback. Testing new products can be very easy and is definitely something fun to do while earning some extra money. Happy testing!

Rated 5 out of 5 stars

Had an issue with a rejected test and…

Had an issue with a rejected test and Userbrain looked into my test and determined I was in the right. Got compensated justly!!

3 July 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Hi there! Good to have you on board. Fair compensation for our testers is very important for us as we highly appreciate your time and effort. Thanks fo testing with us!

Rated 5 out of 5 stars

The notification & testing process was…

The notification & testing process was very easy. I look forward to doing more tests in the future.

13 June 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Russ!
Thanks for rating us. We are happy you enjoy testing with Userbrain and look forward to your next video. We are here if you need any help!

Rated 5 out of 5 stars

I'm very please with this company

I'm very please with this company. They sent me an email stating my compensation has been credited to my account.
Check them out if you want to earn some extra cash.

5 June 2024
Unprompted review
Userbrain logo

Reply from Userbrain

Hi Patricia,
Thank you for letting us know about your experience. We are happy to have you aboard, and we hope you enjoy working with us!

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