So far, although I’ve been relatively new, that support has been quite responsive and on boarding showed no issues. Hoping to get more tests and fair to not a lot of profile questions which begs quest... See more
Company replied
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See what reviewers are saying
They literally come up with any reason not to pay you. I have years of experience on platforms like UserTesting- I know what I'm doing. And they claim I didn't follow instructions when I explicitly di... See more
Company replied
I was doubtful at the beginning, but this came to be one of my favorite user testing websites. Even though it pays just 5 dollars, which is half of some of the other websites, it offers me more test... See more
Company replied
I have worked with Userbrain for over 5 years. I really enjoy their platform compared to other testing sites, and compared to other sites, I have never had a late payment or any other issue with them!... See more
Company replied
3.7
Average
37 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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positive support experience
I have been a tester for about a two weeks now , I like the experience specially on my mobile device , the android app is smooth and if you close it while uploading the test you can reopen the app and reupload the test ,so your progress is saved unlike other testing app that I used like (usertesting and userfeel )
the support team is extremely helpful and respond really fast , I faced a problem with my payment cause I have entered wrong information , and they guided me into how to enter the right information and the problem is solved and I have received my payment today.
the amount of daily tests is decent , the only thing that needs to be improved is the amount you get per test which is $5 dollars now which I wish it was more cause some tests take more than 20 minutes and the compensation is a bit low comparing to other testing sites , but overall I do really like the experience .
3 May 2024
Unprompted review
Reply from Userbrain
Hi Tiema!
We are happy to hear that you enjoy testing with us! Fair compensación and a positive work experience are very important for us. A typical test video lasts somewhere between 5 and 20 minutes, many tests are even much shorter. Long tests are exceptions, should be advertised by the customer and will get compensated accordingly. Please contact our support team if there are any questions. Happy testing!
Userbrain is enjoyable for testing websites
I have been testing on UserBrain for nearly a year now and I enjoy it. They pay $5.00 per test and it takes several weeks to get paid but it gives me something to do and is interesting.
2 May 2024
Unprompted review
Reply from Userbrain
Hi Mandy!
Thank you for testing with us, we are happy to have you aboard. To ensure top quality tests for our customers, we've instituted a seven-day grace period. So long as the test you completed is not declined within seven days, your payout will be completed. Happy testing!
Userbrain another great testing site.
It is different than the other sites like it but once you get used to it and get a feel for the flow it is really easy. I like that tests are not frustrating, and when I say frustrating some test sites have crazy tasks and take way longer than they should or ask the same questions and there is nothing to do but give the same answers. I also like that it is available on my desktop and android.
27 March 2024
Unprompted review
Reply from Userbrain
Hi Angel!
Thank you for your feedback. We are happy, you enjoy working with us. We really want testing to be as easy and fun as possible. Keep up the good work!
This platform is perfect
This platform is perfect, they give you plenty of tests to showcase your feedback. I really appreciate it
27 March 2024
Unprompted review
Reply from Userbrain
Hi Shehzad!
Thank you for working with us, we appreciate your feedback.
Enjoy testing!
I got rejected by a tester but UB…
I got rejected by a tester but UB listened to my test and overturned it and paid me. Very efficient.
22 March 2024
Unprompted review
Reply from Userbrain
We manually review problem reports on videos to ensure fair compensation for our testers. We are glad this works for you. Thanks for testing with us!
Not worth the time
Not worth the time. Severely underpaid, plagues with incomplete and/broken tests, and also plagued with unreasonably long tests. Don't was your time or effort!
20 March 2024
Unprompted review
Reply from Userbrain
Hi Just,
Thank you for sharing your feedback with us. We sincerely apologize for any frustration caused.
We work hard to ensure that our testers are fairly compensated for their valuable time and effort, and we understand the importance of providing optimal user experience. As you can read on our website, tests typically take between 5 to 20 minutes. Longer tests are advertised and compensated accordingly.
Our team is committed to identify as fast as possible any technical issues, such as broken links, to ensure a smooth testing experience. We highly appreciate any feedback from testers as it helps us to solve technical issues as soon as possible.
TOTAL SCAM
TOTAL SCAM - charged for 20 minutes test on a site was down Paula @ Userbrain AI ?
First of all our apologies for the inconvenencies.
Regarding your inquiries, if a website or app is inaccessible, testers are instructed to discard the test and notify us accordingly. Alternatively, if testers are unaware of the customer's settings, they will upload a brief video (typically a few minutes long) to highlight any issues with the site or prototype. However, our customers are only charged for completed tests. If you receive a video showing that the app was inaccessible, you can report a problem with that video, and we will refund the session.
After reviewing the delivered videos, I observed that the website was visible and our testers were able to interact with it. Please take a moment to review these videos. If you find that they do not accurately represent your expectations, you can report a problem with the video, and we will refund these sessions as a gesture of goodwill.
If you have any further questions, please don’t hesitate to reach out to us again!
Best,
Paula @ Userbrain
14 March 2024
Unprompted review
Reply from Userbrain
We appreciate your feedback and apologize for any misunderstanding.
Our support team works constantly to find the best solutions as fast as possible. We offer personalized support and address each request with care and attention to detail.
As we stand by our commitment to a 100% satisfaction guarantee for our customers, we offered to refund credits on any reported problem. Unfortunately we have not received any report to issue the refund, as suggested by our agent. We are convinced that following our clarifications would have let to a fast and fair solution.
Regarding your mention of an AI, although Paula would be a nice name for an AI, we can assure you that our customer service team consists entirely of real individuals — it's all genuine human interaction.
Thank you for your understanding!
They literally come up with any reason…
They literally come up with any reason not to pay you. I have years of experience on platforms like UserTesting- I know what I'm doing. And they claim I didn't follow instructions when I explicitly did. A researcher (SWANSEA UNIVERSITY) gave me a 1 star deliberately so they could avoid paying me. So not only am I being scammed by Userbrain, I'm being scammed by a respected University that thinks people who do online tasks are slaves to test their rubbish websites. Absolutely disgusting company, avoid like the plague.
2 February 2024
Unprompted review
Reply from Userbrain
Hello Jasmine,
We appreciate you taking the time to share your feedback with us. We're sorry to hear that your recent testing experience did not meet your expectations.
Fair compensation and enjoyable work for our testers are very important to us, as well as delivering high-quality testing to our customers.
This is why we give customers the option to report a problem on tests that are not conducted properly. We take those cases very serious and examine them in detail. If testers did the best they could, they still get compensated for their valuable time and work. Testers that do not agree with any problem reported are welcome to reach out to us and give us their opinion. We want to ensure that all our testers feel supported and valued.
We wish you all the best in your future endeavors with other testing companies.
Userbrain is not inclusive
This platform is not inclusive. Despite living in London for 10 years, having studied here, holding a BA degree, and possessing experience in various fields, I was rejected solely because of my native language.
It makes me wonder how the USA market would have developed with such a mindset.
14 May 2023
Unprompted review
Reply from Userbrain
Hi Lycia,
Thank you for sharing your experience with us. We can assure you that inclusivity and diversity of testers is incredibly important to us, as their different perspectives give valuable insights when testing. We apologize for any impression to the contrary. Actually, we take pride in working with testers from all over the world and from all different social backgrounds.
On the other hand we do unterstand the importance for our customers that most projects require native-level English.
We sincerely apologize for any frustration or disappointment this may have caused.
Scammer, they will try to find a reason no to pay you
Scammer! Be aware they blocked me after asking for my money.
They told me to update my billing, which I did, then wrote me another email to ask me if my billing was correct, which is right, then blocked me for no reason.
They have my full name and my PayPal address; they can check the address on my PayPal or LinkedIn.
29 November 2022
Unprompted review
Reply from Userbrain
We're sorry to hear about your frustration and understand that the verification process in some cases may seem inconvenient.
Ensuring the accuracy of billing information is crucial for tax purposes and to maintain the integrity of our platform, it is a necessary step for compliance with European money laundering regulations.
We apologize if this caused any inconvenience or confusion.
One of my favorite
I was doubtful at the beginning, but this came to be one of my favorite user testing websites. Even though it pays just 5 dollars, which is half of some of the other websites, it offers me more tests. It does pay after 2 days usually, which is faster than any other website. My tests are usually approved the same day and I have never been rejected a test.
The software, screen recorder, and uploading work perfectly.
Good job, UserBrain and I wish you to have more projects.
13 May 2022
Unprompted review
Reply from Userbrain
Thanks for your feedback! We work constantly to ensure fast and fair compensation. Happy testing!
I did not earn a single €
I did not earn a single €. I had a lot of trouble.
I passed their test instantly, however, over a periods of around two months, I did'nt get a single job offer.
On the other side, I had to do this qualification test at the beginning. I thought I would review a site which doesn't really exists or which is still in development phasis. So I made the mistake to click on buying something. And I was convinced this is only kind of a simulation cause I did not give them any bank account details. Well, and then I got an email I really had bought something. Cancelling was not possible anymore... Well I didn't have to pay anything in the end, however not getting any single job + having to take a false order back to the post office was a bit annoying. However I admit, I was really naiv, but Userbrain could also make it a bit more clear, that it's not only a simulation..
And maybe they should not take new people if they have no jobs for them..
25 February 2022
Unprompted review
Reply from Userbrain
Thanks for sharing your experience. We're sorry to hear that you encountered difficulties during your time with us.
We apologize for any confusion regarding our onboarding process. We do provide clear and detailed information for new testers. As in every new job opportunity, it is crucial to carefully read the provided instructions and learn how to put them into practice.
Regarding the lack of job offers, we understand your frustration. The availability of testing opportunities depend on client demand and project requirements. That is why we advertise this job on our website as follows: "This is neither full-time nor part-time job. Think of it as something fun to do in your spare time that on the side also brings you a few dollars."
Useless Website
Useless Website , Literally Its Waste Of Time...
Wait Two Years To Recieve Test ! Bruh This Website Is Dead ! ....
29 November 2021
Unprompted review
Reply from Userbrain
Thank you for you opinion. We do offer test opportunities on a daily basis. To receive tests, it is necessary to complete the onboarding process and keep you profile up to date, as required for any online job.
The availability of projects is based on client demand and project requirements. Depending on your individual demographics, there might be weeks where no new tests are available. This is neither full-time nor part-time job. It is more something fun to do in your spare time while you gain a few dollars extra.
Thanks for understanding!
Good way to earn a bit of money
Good way to earn a bit of money. you get $5 U.S for each test. And they pay quickly. It is on first come first served basis so you have to be quick to click on it. Not sure why someone said it was a scam. I have found it is not. The tests can last from 10mins to 30 mins. The negatives are you get paid the same for 5 min test or a 30-45 min test. But if you like reviewing websites, giving feedback to transactional pages, or prototypes. Then I would say give it a go. It can't replace a part time job...I only use it so I can pay for stuff on paypal...eg Domestika art courses etc.
22 November 2021
Unprompted review
Reply from Userbrain
Thanks for your feedback! Yes, you can see this as something fun to do while earning some extra money. Our tests should not be longer than 20 min, except they are advertised as long tests that will be compensated accordingly. Many tests even take only 5 min. We are happy, you enjoy testing with us!
Complete SCAM
Complete SCAM. Did a 17 minute test for them and didn't get paid. I have maintained a 4.8 rating at usertesting for a year I think I know how to follow a test. Shame on these individuals at this company scamming people of their time and probably charging the client for my recording anyway. SCAM AVOID 0/5
4 May 2021
Unprompted review
Reply from Userbrain
We are sorry if this caused you any frustration. As we stand to our 100% Satisfaction Guarantee for customers, we give them a 7-day grace period to report problems on tests that have not been conducted properly. We see it as our obligation to guarantee high quality testing.
We do train our testers to improve their testing skills through our support team and detailed Knowledge Base articles that help them to prevent common mistakes.
All testers have the opportunity to reply to any problem report, and we do our best to find fair solutions and compensation for their time and effort.
Please reach out to our support team, so they can take a look into your particular case.
Stay away
dodgy website. they only pay 3$ per test (Around 20-25min)while the UserTesting pay 10$ per test. And the funny thing is here, you are not going to receive any money until your pot fill up to 10$. means you have to do 4 test to get the money.what a dodgy people seriously🤢.
Very poor service and full of cheating.
Don’t ever try this page or their service.
next level of cheating people exist in the world!
17 February 2021
Unprompted review
Reply from Userbrain
We are sorry to hear you had a negative experience. Fair compensation for testers is very important for us. As advertised on our website, testers "earn exactly $5 for every approved video. A typical test video lasts somewhere between 5 and 20 minutes."
Payouts are possible from your first approved test on. Still we encourage our testers to wait until they have at least $10 on their account to reduce unnecessary administrative efforts. Thanks for understanding!
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