The Shade Hut Reviews 

168
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and appealing design of the products, often noting they surpass expectations for the price. Many people also highlight the excellent value for money, finding the items to be premium quality without a luxury price tag. Reviewers frequently commend the speedy and efficient delivery service, with many receiving their orders quickly and well-packaged. Many consumers found the ordering process to be very easy and straightforward. Overall, people are highly satisfied with their purchases and frequently recommend the company for its excellent products and service.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with their... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the robust, stylish, and premium... See more

Delivery service

People report positive experiences with delivery service, frequently praising the quick and speedy delivery... See more

Value for money

Customers consistently note positive experiences with value for money, often highlighting premium quality... See more

Price

Consumers find price to be positive, with many reviewers highlighting the great value and reasonable cost of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased two pairs of sunglasses from The Shade Hut, quality and price is unmatched compared to other sunglasses companies out there. Speedy delivery and general duty of care with how sunglasses are... See more

Rated 5 out of 5 stars

Ordered some glasses and they must of got bashed about by the delivery company and the lense kept falling out… but the company rectified the problem sent new ones straight out. Spot on to deal with.

Rated 5 out of 5 stars

The Shade Hut reached out to me after I contacted them reference an issue with my recently purchased sunglasses. They sent ame a replacement pair which arrived quickly. Very happy with the service an... See more


Company details

  1. Sunglasses shop

Written by the company

Established in 2018, located in London. We are dedicated to providing you only the best quality sunglasses in the industry. Our collections go through tough selection before they reach our store.


Contact info

4.8

Excellent

TrustScore 5 out of 5

168 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(168)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and style!

I love my new Cobra glasses! Came across the brand by chance and I’m really impressed with the quality and style! I would thoroughly recommend!

22 July 2023
Unprompted review
Rated 5 out of 5 stars

Really pleased with glasses

Really pleased with glasses, just the style I wanted! A gift for my son. He has been very impressed with them and is recommending to his mates to purchase.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Best customer service I’ve come across…

Best customer service I’ve come across for a while, Royal Mail messed up on there end with delivery which was out of shade huts control, as a sorry they sent me out a free leather case without me even asking, rapid response from them every time, sunglasses quality is top class too. Will be ordering again👍

1 July 2023
Unprompted review
Rated 5 out of 5 stars

Helpful Team

I had an issue with one of my purchases, I got in contact with the shade hut team and they resolved it for me with a matter of urgency.

6 July 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible from start to…

Absolutely terrible from start to finish.
I manually entered the starting line of the delivery address, website auto filled the payment address anyway.
Emailed Amy about it.
She emailed back saying the correct address was updated. It wasn’t.
2 weeks later “my” order comes.
I was sent 2 completely different frames than ide ordered. Poor quality.
It’s either false advertising or a genuine mistake (again) resulting in a poor service. Save your money. Shop some where else’s..
the matter is yet to be resolved.

16 June 2023
Rated 5 out of 5 stars

Love. Love. Love

Love. Love. Love my new sunglasses. They arrived this morning. Can’t believe how quick they got here. I’m going to recommend a shout out to everyone I know. Customer service is brilliant. I had a few questions I need to know before I place the order and they answered every single one promptly and correctly. Thank you and I’ll be wearing these on holiday next week in Ibiza.

24 May 2023
Unprompted review
Rated 5 out of 5 stars

Perfect

Ordered Shades Monday night, arrived Wednesday morning😎 - quick and reliable serivce and the quality is top notch, would even recommend the glasses case👍👍👍

24 May 2023
Unprompted review

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