The AA were fantastic after a car reversed into me at a country park. They organised recovery, replacement car etc even though we only had breakdown cover. I felt looked after after being very shaken... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Im insured with the AA and when my car was damaged and undriveable whilst legally parked I contacted them by phone and they were quick to answer and sent a recovery vehicle quite quickly and took it t... See more
The AA were brilliant at dealing with my claim following an accident. Friendly, helpful customer service who guided me throughout the process. The claim was settled very quickly. My car looks as good... See more
Company replied
Claim for a third party caused accident was straight forward with friendly excellent service. Claim process was simple. All management of repair and liaison was handled well. Outcome for me was as goo... See more
Company details
Written by the company
The AA provides a breakdown service, and additionally Accident Assist. Available 24/7, provides comprehensive support after an accident - big or small. Call us first and we'll take care of everything - the crash, claims and courtesy car, whoever your insurer. It's all included as part of AA Membership.
Contact info
United Kingdom
- theaa.com/breakdown-cover/accident-assist
4.6
Excellent
348 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The AA Accident Assist
Hi, we’re sorry to see you’ve been left frustrated with the service. We hope any concerns have been raised with the team directly so that these can be looked into further.
Excellent claims process but they doubled my premium and withdrew cover on my other vehicle!
When I had a collision the claim was handled efficiently. The car was repaired without any problem. Everything ran very smoothly from the claims point of view. However after the accident the AA decided to withdraw cover on my other vehicle and I had to desperately hunt for another policy which bizarrely turned out to be also with the AA.
The insurance premiums were doubled on both cars even though only one car had been involved in a collision.
28 April 2026
Reply from The AA Accident Assist
Hi Timothy, thanks for your feedback. Many factors are considered when getting a quote, our teams are on hand to help if you need further assistance. We’re pleased everything went smoothly with the repairs and hope everything is OK now.
A lorry went into my stationary car in…
A lorry went into my stationary car in a carpark!
The AA coordinated the whole thing and even though it took my time I felt supported and understood
28 April 2026
I have already done this review
28 April 2026
Reply from The AA Accident Assist
Thanks for your feedback, Philip.
Insurance claim through AA.
I was claiming on my insurance through the AA. I was well supported by the AA staff I spoke to, making the claim process less stressful. Very glad I had the best insurance cover, providing a like-for-like vehicle for over 3 weeks while mine was being repaired. (But Europcar, who provided it, were dreadful! The car was ok but dealing with them was hopeless. Not delivered on time, then not picked up for 6 days after I got my own car back! Could not get hold of Europcar at all. AA please note!)
If I had any problems or queries, there was always AA help at the end of the phone and they helped sort out the Europcar incompetence. Thanks AA.
28 April 2026
Use humans not robots
28 April 2026
Reply from The AA Accident Assist
Hi Hugh, we have teams on hand ready to help if you reach out directly. We appreciate your feedback and hope everything managed to get sorted.
The service from the AA was superb
The service from the AA was superb! I was very shaken up by the accident, the customer service assistant re-assured me and talked me through the claim proceedure.
19 March 2026
Start to finish couldn’t fault the guys…
Start to finish couldn’t fault the guys at AA. Speedy and satisfied outcome.
28 April 2026
Quick and Efficient
Claim was dealt with quickly and efficiently - personal contact whenever required was friendly informative and efficient. Some delay with repair due to availability of parts but this was mainly due to my requirement for genuine parts.
28 April 2026
Reply from The AA Accident Assist
Hi Mr Russell, thanks for taking the time to share your experience. We're pleased to hear your claim was dealt with quickly and efficiently and hope everything is ok now 😊.
Amazing service
Everything was handled extremely well from start to finish, thank you very much AA Accident Assist
25 March 2026
Highly recommend.
22 April 2026
Very satisfied with the AA help with my…
Very satisfied with the AA help with my claim, the one thing that I was a bit disappointed with was the time it took for the vehicle to get repaired ( three months) although that was not the AA fault it was the repairer
22 April 2026
Reply from The AA Accident Assist
That's great to hear, Kevin. Thanks for the 5* review.
Stress free procees
AA handled claim very well at all stages. Helpful and stress free. The car repair was 1st class. Only let down by hire car suppliers (Europcar) car ok but service and collection very poor.
21 April 2026
AA breakdown from call to pick up /…
AA breakdown from call to pick up / return car all handled very quickly. Kept updated. Very pleased with AA service.
21 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.