ARCTIC ARMY Reviews 452

Purchased the scott low top trainers in the flannels store at the end of January. Really liked them on the shelf and thought at £100 I was getting a decent pair of quality trainers. I'd not come across the brand before but really liked the stuff theyre making, especially some of the coats reduced and I intended on buying one but the trainer quality have put me right off.
By the end of March, the trainers are ruined. Ive not wore them every day by any means but they are designed on a grid sole platform. Most grids on one shoe have caved in allowing stones to rattle away stuck in there and water getting in.
Avoid buying for the quality

Purchased the commando jacket from Flannels. Looks good but the textile performance is inadequate and not fit for purpose for the inflated price and for the way it is described. The fabric used is exceptionally poor and offers no durability or protection. No care or content label in the jacket. Absence of which is breach of Textile Products (Labelling and Fibre Composition) Regulations 2012. Reported to trading standards because Flannels customer service are unethical and irresponsible. Flannels being the worst company I have ever dealt with. Avoid this brand and Flannels.

What can I say but just a great jacket

Wish I’d read the reviews before purchasing!
No fabric label in the jacket, against Trading Standards, Customer Services could not tell me what the fabric is, real fur? Down? Nylon? No idea how to care for it.
Frasers were fantastic, Arctic Army, well, the whole interaction was just odd! And they couldn’t answer a question clearly, then copy and pasted generic responds.
Definitely not worth the money.
Not enough down/fulling, especially at the elbow join. Got a North Face, much better.
Wondering if it’s real fur then and they done want to tell anyone, who knows! Not fabric label!
Buy wisely everyone!
If Customer Service is a reflection of the quality of the jackets, then all very poor.

I bought an Artic Army bomber jacket valued £500. The jacket has no information whatsoever about materials used and care for. I was expecting something of quality to wear for winter warmth…. It’s like a polyester fleece. Really disappointed and feel cheated

Thought I was getting a good coat for winter! Worn 3 times and been in touch with customer service as quality is questionable! Hole appeared in arm! Return for inspection even though all photos proof of purchase provided. Avoid using this company as bad customer service! Not helpful and thrown money away

It's okay - paid £130 for a long gilet 'in the sale' and, based on the materials used, it's not worth a penny more than that at its full price imho. I was looking for the equivalent of a Canada goose or Pajar gilet, but without the brand. It's nothing like them in terms of quality and warmth it's more like something you would get from Next or a sports shop. I'm not returning it as I threw the plastic bag out and I've read the horror stories on here to say it will be rejected. Not really that pleased with it as starting price seems a complete con.

The jackets are good but I don’t believe the jackets used to be for close to £1,000 when not using real fur or goose down I’d rather just spend an extra amount for a jacket that includes these qualities. Like I said, the quality is great but I don’t see how it stands out to its competitors when using basic materials.

Having purchased a jacket online, I decided it was unsuitable, so returned it in its original condition, with original tags in its original packaging.
Upon receipt of the jacket, Arctic Army notified me that the jacket did not meet the return requirements and that the jacket had been damaged. I completely refuted these allegations knowing that I had not mishandled the jacket in any way and despite my protests, Arctic Army refused me a refund, the jacket was returned to me. Upon receipt, I inspected the jacket and could find no signs of damage!
This situation is extremely frustrating and supports my continued arguments that the jacket left my possession in its original condition!
This appears to be a deliberate and fraudulent attempt to deny their customer of their right to an unconditional refund. To date, this situation is unresolved!

Orded me and my wife a coat
Amazing value for money
Very nice coats
Looks smart and feel great
Hi quality

Would highly recommend

Received my long puffer jacket today. I love it. So soft and luxurious. I will definitely be buying again from them. Arrived the next day and packaged really nicely. Very happy 😊

Can I just ask. I know the jackets are dry clean but has anyone put them in washing machine on a delicate wash ?

I never recieved my parcel with coat in , I have contacted artic army and they say it’s been delivered when it hasn’t they haven’t been very helpful and I’m very upset by this as I’m a single mother and have lost a lot of money , they just don’t want to help me

I am writing to express my extreme disappointment with the 2 items I purchased from the company approximately two years ago. In particular, I am deeply dissatisfied with the quality of the green parka I acquired.

Despite having worn the parka on only three to four occasions, I have noticed a significant and concerning deterioration in the threads and the fabric on the back of the parka. The extent of this deterioration is not at all acceptable for a product of this price range, and I expected much higher quality and durability.

This experience has left me frustrated and disillusioned with the value of my purchase. I trusted the company to provide products of superior quality, but this has not been the case with my parka within such a short time frame.

Purchased a tailored puffer from house of Fraser absolutely amazed with the quality and small designs. Would definitely recommend if you want to keep warm during winter months and cold climates.
5 ⭐️

good coat but dont buy from here because their customer service is shocking.

they are ignoring my emails with queries i had which would of lead to me most likely buying more products.

nobody ever answers their phones so how am i meant to get through.

very bad company.

Bought one of these jackets, amazing quality and very warm. I have a Moncler and Canada Goose and this is definitely warmer.

Having a really bad experience with artic army I purchased 2 jackets from flannels and decided to get my son a monclear body warmer ...my wife advised to get him the body warmer from artic instead
The item arrived damaged with a clean cut along the front ...we have tried to call countless times and then had to pay £12 to return it to them only for them to refuse a refund making out it happend at our end it had all labels on it and clearly hadn't been worn ...I'll be raising a chargeback with my bank and also trading standards
AVOID AT ALL COSTS.....continued was not purchased from a third party was from artic directly ..so also further proves the type of company they are that they would even lie

Amazing jacket, very warm for the cold weather . Surprisingly warmer then a lot of expensive jackets. Well worth the purchase