Purchased the scott low top trainers in the flannels store at the end of January. Really liked them on the shelf and thought at £100 I was getting a decent pair of quality trainers. I'd not come acr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wish I’d read the reviews before purchasing! No fabric label in the jacket, against Trading Standards, Customer Services could not tell me what the fabric is, real fur? Down? Nylon? No idea how... See more
Thought I was getting a good coat for winter! Worn 3 times and been in touch with customer service as quality is questionable! Hole appeared in arm! Return for inspection even though all photos proof... See more
Can’t fault the service and shipping and customer service. But jacket was delivered by UPS at 09.39am tried on didn’t fit was way too big. Quality is insane on these jackets tbf, the material is prope... See more
Company details
Written by the company
A FUSION OF STATEMENT OUTERWEAR WITH A LUXURY STREET AESTHETIC. Instagram- @arcticarmy
Contact info
United Kingdom
- customerservice@arcticarmy.co.uk
- thearcticarmy.com
2.4
Poor
452 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a puffy down jacket with fur…
I ordered a puffy down jacket with fur I'm not disappointed the quality is perfect! I don't feel the cold while we are currently 0 degrees in France. The pockets also warm up! There down jacket is very beautiful and I received all this in 3 days
13 December 2022
Unprompted review
Great parka..Great fit.Hood a bit big…
Great parka..Great fit.Hood a bit big though.!!
20 October 2022
Unprompted review
absolutely adore my new jacket
absolutely adore my new jacket . quality , costumer service - everything 5 stars.
why more companies can't be like this .
27 September 2022
Unprompted review
Item came in a damaged box was not…
Item came in a damaged box was not wrapped inside it had all come off the orange thing they talk about had been tampered with and it the coat stunk of pee bit strange experience from a company that is not the cheapest and the 20 percent code didn’t work
27 September 2022
Unprompted review
Reply from ARCTIC ARMY
Hi,
Thank you for taking the time to review your experience.
We are very sorry to hear this. Please contact customerservice@thearcticarmy.com with your order number and we would be happy to offer a replacement or refund. If you choose a replacement, we would be happy to honour the 20% off code that you had trouble applying.
Box came damaged
Box came damaged
Awful cheap quality of coat
Send wrong colour
21 September 2022
Unprompted review
Reply from ARCTIC ARMY
Hi,
Thank you for taking the time to review your experience.
We're sorry to hear the box came damaged, all boxes are sent out in good condition and we will contact the courier to investigate this.
I am so sorry to hear you feel the quality of your item was not up to standard, please email customerservice@thearcticarmy.com and we would be happy to offer an exchange or refund.
No money worth!!!!
I have purchased a Fur Parka back in 2019 before covid and not used at all in 2020.Used after one year in 2021 the material outside on pocket brocked ,also on the sides ,unfortunately no worth at all the money paid of 800£.
Don't buy this!!!
Photos unfortunately can't be uploaded in order to share .
Also I'm adding I'm leaving in Ireland no in Mauritius as trust pilot registered me!!!
29 December 2021
Unprompted review
Reply from ARCTIC ARMY
Hi,
Thank you for taking the time to review your experience.
We are very sorry to hear this, please email customerservice@thearcticarmy.com and they will be able to explore your options, given the item is 3-4 years old.
Opening my box and was very very happy
Opening my box and was very very happy. Thank you ♡♡♡♡♡♡♡
12 September 2022
Jacket is perfect!
8 September 2022
Very bad experience … jacket is still…
Very bad experience … jacket is still now on the customs … i didn t received …
7 September 2022
Reply from ARCTIC ARMY
Hi,
Thank you for taking the time to review your experience.
I checked your order and can see that it was delivered by DHL. If you have any further issues, please contact our customer service team who will be happy to help.
Was so fantastic
2 September 2022
When the goods arrived they were…
When the goods arrived they were oversized so I re-ordered the size below so I could try both sizes on sent the ones that I didn’t want back got my money back very very quickly easy process
11 August 2022
Fantastic coat super fast delivery
8 August 2022
As always Arctic army never fail
As always Arctic army never fail. Love my sons new coat. He starts seniors in September and he wanted an Arctic army coat as I have a few of them and my 2 youngest both have the bubble ones. He is so happy with it. Can not fault the service or anything with them. 5/5 definitely thank you again.
6 August 2022
Quality!
Beautiful quality coat, I could not be more happy! True to size. Yes, a considered purchase but this will last for years and never date .. I love it!
5 August 2022
Fantastic as always!
4 August 2022
Great quality coat
Great quality coat, 1st class service, arrived ontime . Had 3 coats from thus company and some hats, everyone always asks where we got these from.ook fantastic on and so warm
2 August 2022
Do not buy from this site!!!
Do not buy from this site!!!! It was my 1st and last experience with them! I ordered and £400 coat and received and empty box! After countless emails back and forth I was told there was nothing they can do and the case was now closed!!! Absolutely discusting!!! This coat was for my daughter's 18th birthday and took my a while to save for and now I have no coat,no money and no help from this company,the customer service was heartless and cold and couldn't care less and didn't even once apologise for what had happened,I will never ever use this site again and recommend people think twice before doing so.
28 July 2022
Unprompted review
Reply from ARCTIC ARMY
Hi,
Thank you for taking the time to review your experience.
As stated in our email correspondence, we opened a full investigation with DHL, in which the driver was interviewed, CCTV footage was reviewed, and the weight of the package before delivery was checked. The weight at the time of delivery was 2kg, which is the correct weight, and proves that the item was in the box at the time of delivery. The investigation concluded that this order was delivered correctly and therefore we are unable to assist any further with this matter.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.