Purchased the scott low top trainers in the flannels store at the end of January. Really liked them on the shelf and thought at £100 I was getting a decent pair of quality trainers. I'd not come acr... See more
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Wish I’d read the reviews before purchasing! No fabric label in the jacket, against Trading Standards, Customer Services could not tell me what the fabric is, real fur? Down? Nylon? No idea how... See more
Thought I was getting a good coat for winter! Worn 3 times and been in touch with customer service as quality is questionable! Hole appeared in arm! Return for inspection even though all photos proof... See more
Can’t fault the service and shipping and customer service. But jacket was delivered by UPS at 09.39am tried on didn’t fit was way too big. Quality is insane on these jackets tbf, the material is prope... See more
Company details
Written by the company
A FUSION OF STATEMENT OUTERWEAR WITH A LUXURY STREET AESTHETIC. Instagram- @arcticarmy
Contact info
United Kingdom
- customerservice@arcticarmy.co.uk
- thearcticarmy.com
Hasn’t replied to negative reviews
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Great service and very quick delivery
Great service and very quick delivery. Website is so easy to use. The product I ordered is amazing. Great quality, great fit. I will definitely be ordering again soon 🤙
Lovely coat fantastic fast shipping…
Lovely coat fantastic fast shipping came next day. Proper buzzing now to wear to Christmas markets!!
Excellent product range and quality
Excellent product range and quality.
Great customer service when a refund was to be processed. This was speedy with no fuss.
Perfect as usual !
Arctic Army Bomber
Love my bomber jacket in ‘sand’ the fur is gorgeous on the hood! Delivery was very quick too! Would highly recommend :) thank you! 🥰
Fantastic super fast delivery
Fantastic super fast delivery
Jacket is beautiful and absolutely no complaints
Saving up to buy a second jacket now !!!
I am satisfied
Everything was good.
All questions were answered and the delivery was fast and smooth.
The product has a high quality.
Quality Price Delivery
Fast delivery.
Thick filling and a huge trim.
High quality and fits well.
But I would never spend over 400€ I just bought it cause it's on sale. It isn't worth 800€ cause it's on the same quality level as the Brand Jack1t just with real fur on and they cost around 350€-400€ without sale.
But in the end I'm quite happy about the purchase.
Thx
SUPERB
Great transaction and a gorgeous quality coat only gripe with the coat is small fittings but sent back for straight exchange so can't fault artic army... more than happy so thanks
Will be shopping with them again soo.
Pleased with my purchase
Pleased with my purchase. Good quality material used worth the prize. Speedy delivery
I would give 5 stars but was quite…
I would give 5 stars but was quite upset to how non understanding the company is when you get an accidental burn in your coat and contact them to see if they could help or allow you some discount to purchase again. I get this wasn’t the companies fault but I feel like their was no care in the world from the company except to be told it was a plastic coat and couldn’t be fixed. Something similar has happened to my sister in the past with her moncler and they allowed her to pay 50% for a returned and replaced coat.
You’d think after spending so much you would receive the same matching customer service but this wasn’t the case. Other then that was impressed
Fantastic item bought for my Son
Fantastic item bought for my Son. Arrived within 2 days of ordering with precise delivery time. Very happy.
Great quality and quick delivery
Great jacket of top quality
Great jacket of top quality; fits perfectly.
Very fast delivery and excellent tracking with DHL. Will certainly buy again.
Bought an artic army badge tshirt in…
Bought an artic army badge tshirt in pink for my girlfriend and she loves it and it's a great fit so pleased with this purchase.
Fab coat love it an my daughter loves…
Fab coat love it an my daughter loves it too worth the money for aure
Amazing coat but the size I ordered was…
Amazing coat but the size I ordered was out of stock but I was not told this I had to email to find this out part from that the coat is amazing

Reply from ARCTIC ARMY
The service was very good
The service was very good. Prompt delivery and a simple returns process. However, the quality of the items just isn't what I expected for something pitching in at a premium price point. There were marks on the jacket from the packaging materials and the size and fit was a bit 'unusual', and I'm not sure going either a size up or a size down would've helped.
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