Great service from the start. Whats apped them regarding some samples which was sent out to me straight away. Customer went for the victor 40mil pile. Placed order on the monday and grass was deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... See more
Company replied
Great price for the 32 mm grass @ £8 square meter. Get delivery this morning, I haven’t fitted it yet but I rolled it out this afternoon ready for fitting over the weekend. Looks like the sample we re... See more
Company replied
From the purchase, phone call & delivery, was a first class experience, guy was very helpful on the phone, delivery driver was so helpful & polite. The quality of the grass is amazing, you would be... See more
Company replied
Company details
- Garden
- also in
- Garden centre
Written by the company
A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.
Contact info
Unit 15, Owen Road, Industrial Estate,, WV13 2PY, Willenhall, United Kingdom
- 0121 568 8808
- sales@theartificialgrass.co.uk
- theartificialgrass.co.uk
4.7
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Really very nice grass (32 mm thick…
Really very nice grass (32 mm thick landscape). I am so happy with this.
14 August 2025
Unprompted review
Reply from The Artificial Grass Company Nationwide
Thank you PapriAkter, for your lovely feedback! We’re delighted you’re happy with the 32mm Landscape grass and appreciate your support.
Kind regards,
The Artificial Grass Company Nationwide
Quick delivery
Quick delivery. Very nice grass ordered the 42mm Buckingham. Would highly recommend for quality grass for a low price
11 August 2025
Reply from The Artificial Grass Company Nationwide
Thank you Danny C, for your great feedback! We’re glad you’re happy with the 42mm Buckingham and our quick delivery. Your recommendation means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
got the samples virtually next day and…
got the samples virtually next day and quality is great
6 August 2025
Reply from The Artificial Grass Company Nationwide
Thank you Hugo Nascimento, for your wonderful feedback! We’re delighted you received the samples so quickly and are happy with the quality.
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Howard for your 5-star review! We really appreciate your support.
Kind regards,
The Artificial Grass Company Nationwide
Arrived exactly as promised quality…
Arrived exactly as promised quality good Driver contacted me half an hour before delivery. A good experience all round
4 August 2025
Reply from The Artificial Grass Company Nationwide
Thank you Carol Howden, for the 5-star review! We're really glad to hear everything arrived as promised and that you were happy with the quality and service. Great to know the driver kept you updated too. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Donna Ivins, for your kind words and 5-star review! We're thrilled to hear you love it. Your support means a lot to us, and we look forward to serving you again soon!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Dominika Rączka, for your 5-star review! We're glad you’re happy with the quality of our grass and the service you received. Your recommendation truly means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Delivery problems
Great product but you cannot expect customers to help unload heavy grass because they only send one man, I am sure your liability insurance will not cover injuries to customers whilst unloading
9 July 2025
Reply from The Artificial Grass Company Nationwide
Hi mate, thanks so much for your feedback! You’ve been using us since 2021, and we truly appreciate your continued loyalty and support.
We’ve noticed you’ve been purchasing our Buckingham Luxury range for many years now as a landscaper—and that says a lot. Being in the trade, you’ve likely done your research, seen what the market has to offer, and probably had offers from other suppliers. Yet you continue to come back to us. That’s because our product and pricing are genuinely untouchable—and we work hard to keep it that way with both quality and value.
Regarding delivery: we typically send one experienced driver with a specialist trolley. This is done to keep both product and delivery costs as low as possible. If we were to send two people, prices would need to increase by £3–£5 per m², and the delivery fee would likely double—something we’re keen to avoid to ensure our customers get the best deal.
In your specific case, the driver unloaded the 5.5m x 4m roll himself and left it in the driveway as instructed. It seems there may have been some miscommunication between your customer and yourself about what happened on site.
We always give 1–2 days’ notice by email before delivery so customers can prepare accordingly. Our goal is always to make the process as smooth and cost-effective as possible.
Thanks again for your continued custom—it’s valued and never taken for granted!
Reply from The Artificial Grass Company Nationwide
Thank you Adrian Marcu,
We’re glad you’re happy with the product and found it great value for money. We appreciate your 5-star review!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Geoff Blythe, for your kind words and 5-star review! 🌟
We truly appreciate your support and recommendation
Kind regards,
The Artificial Grass Company Nationwide
42mm buckingham
Arrived within 7 days and driver was very helpful and knowledgeable about product.
Very nice product aswell 👍🏽
30 June 2025
Reply from The Artificial Grass Company Nationwide
Thank you Joanne Watts for the great feedback! We're glad to hear everything arrived on time and that our driver was helpful. Buckingham 42mm is a fantastic choice — we’re sure you’ll love it.
Kind regards,
The Artificial Grass Company Nationwide
From ordering to delivery everything…
From ordering to delivery everything was first class
1 July 2025
Reply from The Artificial Grass Company Nationwide
Thank you Paul Stewart for the 5-star review! We're thrilled to hear everything from ordering to delivery was first class. We really appreciate your kind words and your support.
Kind regards,
The Artificial Grass Company Nationwide
Good price for decent quality…
Good price for decent quality artificial grass. Delivered within 4 days. Delivery driver punctual and friendly. I haven't unrolled the grass to fit it yet, but I'm expecting to be pleased.
30 June 2025
Reply from The Artificial Grass Company Nationwide
Thank you DAVID MCCULLOCH, for your 5-star review! We're really glad to hear you're happy with the price and delivery service. We take pride in offering quality products at great value, and it's great to know our driver made a positive impression too.
Kind regards,
The Artificial Grass Company Nationwide
Excellent service from order to delivery
10 June 2025
Reply from The Artificial Grass Company Nationwide
Thank you MRS LINDA NICHOLSON, for the 5-star review! We're thrilled to hear you were happy with the service from start to finish. We really appreciate your support!
Kind regards,
The Artificial Grass Company Nationwide
They was very helpful and managed to…
They was very helpful and managed to get our grass to us before the weekend, bare in mind we was the other end of the country. (Good quality grass)
11 June 2025
Reply from The Artificial Grass Company Nationwide
Thank you Gary Darlington, for the 5-star review! We’re glad we could get the grass to you in time and that you’re happy with the quality. Appreciate your support! 🌱
Kind regards,
The Artificial Grass Company Nationwide
Excellent service and product
3 June 2025
Reply from The Artificial Grass Company Nationwide
Thank you Craig Britton, for your wonderful feedback! We're glad you loved the service and product. We appreciate your support!
Kind regards,
The Artificial Grass Company Nationwide
Very quick delivery
Very quick delivery, exactly as ordered, delivery driver was good and helpful. Great service all round. Thank you
2 June 2025
Reply from The Artificial Grass Company Nationwide
Thank you Ashley, so much for your kind words and 5-star review! We're thrilled to hear that your order arrived quickly and exactly as expected. We truly appreciate your support and look forward to serving you again!
Kind regards,
The Artificial Grass Company Nationwide
Buckingham 42mm Luxury
I ordered the Buckingham 42mm Luxury artificial grass and received it recently. The company was very generous – I originally ordered 4 x 2.5m, and they kindly sent me 5 x 2.65m instead. For that, they absolutely deserve 5 stars ⭐️ – excellent customer service!
However, the product itself is disappointing. The quality of the grass does not match the photos at all. There’s nothing “Luxury” about it – it looks very fake, lies completely flat, and appears shiny when viewed from certain angles. It doesn’t resemble natural grass in any way. Because of that, I’m giving the product only 1 star ⭐️.
3 June 2025
Unprompted review
Reply from The Artificial Grass Company Nationwide
Hi Marian,
Thanks for taking the time to leave a review. We welcome all feedback, though we do want to clarify a few important points that suggest the product may not have been installed correctly.
The Buckingham range has consistently received 5-star reviews from every other customer, including those using it for large-scale projects of 300–400 square meters. Your order covered a much smaller area of 10 square meters, so if issues have arisen, it’s likely due to an installation issue rather than a fault with the product itself.
You mentioned the grass arrived flat — this is completely normal. All artificial grass is tightly rolled for delivery. The first and most important step is to unroll it, allow it to settle for at least 24 hours, and then brush the fibres up using a stiff bristle brush. This lifts the pile and brings out the natural look. We also recommend applying kiln-dried sand to weigh it down and help the blades stand upright over time.
It’s worth noting that you left your review only a few hours after receiving the delivery, which shows the product wasn’t given time to settle as recommended. This suggests that the proper installation methods were not followed, which would directly affect the appearance and performance of the grass.
As for the comment about the grass looking “shiny,” this is not feedback we’ve received from any other customers and does not reflect the product’s usual quality. We’re confident that if the grass were installed correctly, you’d be seeing the same high-quality results experienced by our other clients.
If you’d like further help or guidance, we’re more than happy to assist — that’s what we’re here for: to ensure every customer gets the best from their product.
Top quality especially for the price
I purchased Buckingham 42mm luxury. Top quality especially for the price. Super fast delivery. Good communication. Recommended .
21 May 2025
Unprompted review
Reply from The Artificial Grass Company Nationwide
Thank you Nicola Fricker, for your great review! We're glad you’re happy with the Buckingham 42mm and our service. Your support means a lot!
Kind regards,
The Artificial Grass Company Nationwide
Excellent Quality Professional Company
Amazing company. Great selection of artificial grass and happy to give us advice on the mating of it prior to ordering.
Excellent quality and the gentleman that delivered it was extremely polite and worked very hard to drop it in our rear garden
Definitely recommend
6 May 2025
Reply from The Artificial Grass Company Nationwide
Thank you Lynn Caddick,
"Your feedback brightens our day! We're so pleased to know you had a wonderful experience with us. We strive to provide excellent service, and your kind words motivate us to keep doing our best.
Best regards,
The Artificial Grass Company Nationwide
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