Great service from the start. Whats apped them regarding some samples which was sent out to me straight away. Customer went for the victor 40mil pile. Placed order on the monday and grass was deliver... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... See more
Company replied
Great price for the 32 mm grass @ £8 square meter. Get delivery this morning, I haven’t fitted it yet but I rolled it out this afternoon ready for fitting over the weekend. Looks like the sample we re... See more
Company replied
From the purchase, phone call & delivery, was a first class experience, guy was very helpful on the phone, delivery driver was so helpful & polite. The quality of the grass is amazing, you would be... See more
Company replied
Company details
- Garden
- also in
- Garden centre
Written by the company
A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.
Contact info
Unit 15, Owen Road, Industrial Estate,, WV13 2PY, Willenhall, United Kingdom
- 0121 568 8808
- sales@theartificialgrass.co.uk
- theartificialgrass.co.uk
4.7
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quick delivery and price for a very…
The quick delivery and price for a very good quality artifical grass
11 March 2026
Reply from The Artificial Grass Company Nationwide
Thank you Mr down, for your review. We’re glad you’re happy with the quick delivery, price, and the quality of the artificial grass. We really appreciate your feedback.
Kind regards,
The Artificial Grass Company Nationwide
Excellent service!
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality.
Delivery driver was a really nice guy and very helpful.
11 March 2026
Reply from The Artificial Grass Company Nationwide
Thank you Kevin, for your great review. We’re pleased to hear the samples arrived quickly and that you found the ordering and delivery process easy. We’re also glad our driver was helpful. We hope you’ll be very happy with the product once it’s laid.
Kind regards,
The Artificial Grass Company Nationwide
Fabulous company to deal with
You guys are so helpful and delivery very quick and efficient. This is the second time buying from you and when more work is completed out back, I'll definitely be back for the final pieces. Really, thank you so much!
9 March 2026
Reply from The Artificial Grass Company Nationwide
Thank you Dave, for your kind review and for choosing us again. We’re glad you’re happy with the service and delivery, and we look forward to helping you with the final pieces soon.
Kind regards,
The Artificial Grass Company Nationwide
The delivery of the grass was quick and left in driveway
The delivery of the grass was quick and left in my driveway. We had our original grass from you 6 years ago, we went for a very short grass because we have a dog but this time have gone for a longer grass and it looks really good. Would recommend you to family and friends.
6 March 2026
Reply from The Artificial Grass Company Nationwide
Thank you Richard, for your great review. We’re delighted that the delivery was quick and that you’re happy with your new grass. It’s fantastic to hear you’d recommend us to family and friends!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you William, for your 5-star review! We’re glad you were happy with our service and truly appreciate your support.
Kind regards,
The Artificial Grass Company Nationwide
Really poor cheap quality grass…
Really poor cheap quality grass literally falling apart as we cut it, my fitter even said it's the worst he's ever fit
27 November 2025
Reply from The Artificial Grass Company Nationwide
Hi Paul,
Thank you for your review. We’ve checked your order [ 9273 ] details, and it appears that you only ordered a sample from us. The grass you are referring to seems to have been purchased from another company, which may explain the poor quality you experienced.
If you had ordered the full grass roll from us, we are confident you would not have been disappointed. All of our grasses are high-quality and carefully inspected before dispatch.
If you ever wish to try our products properly, we would be more than happy to assist you.
Sent off for a sample patch I was very…
Sent off for a sample patch I was very impressed by the thickness and quality of the materials
Will be ordering the full size soon.
1 December 2025
Reply from The Artificial Grass Company Nationwide
Thank you Angus, for your 5-star review! We’re really glad to hear you were impressed with the thickness and quality of the sample. We look forward to getting your full order ready soon!
Kind regards,
The Artificial Grass Company Nationwide
Great service prompt delivery
11 November 2025
Reply from The Artificial Grass Company Nationwide
Thank you savvas, for the 5-star review! Glad you liked our service and fast delivery.
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you for the 5 out of 5 rating! We’re delighted you were happy with our service — your support means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Great company …
Great company fast delivery great quality turf would highly recommend
4 November 2025
Reply from The Artificial Grass Company Nationwide
Thank you for your 5-star review! We’re really glad you’re happy with the turf quality and our service. Your recommendation means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Only ordered samples at the moment
Only ordered samples at the moment, but came straight away 👍
16 October 2025
Reply from The Artificial Grass Company Nationwide
Thank you Shaun, for your 5-star review! We’re glad to hear your samples arrived quickly. We look forward to helping you with your full order soon!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Glenn for your kind words! We’re really glad to hear it was easy to deal with us. We appreciate your 5-star review!
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Naim, for your 5-star review! We’re really glad to hear you were happy with our service. Your feedback means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Good delivery
2 October 2025
Reply from The Artificial Grass Company Nationwide
Thank you for your 5-star review! We’re glad you were happy with the delivery.
Kind regards,
The Artificial Grass Company Nationwide
Very responsive received samples in…
Very responsive received samples in just a few days
27 September 2025
Reply from The Artificial Grass Company Nationwide
Thank you Wrens, for your kind review! We’re glad to hear you received your samples quickly and appreciate your positive feedback.
Kind regards,
The Artificial Grass Company Nationwide
Kept me informed of delivery dates and…
Kept me informed of delivery dates and times ...
16 September 2025
Reply from The Artificial Grass Company Nationwide
Thank you Mr Brann, for your kind feedback! We’re glad to hear you were kept updated with delivery dates and times. We always aim to make the process as smooth and stress-free as possible.
Kind regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Thank you Steve, for your wonderful feedback! We’re glad to hear you’re happy with the quality and price. Your support means a lot to us!
Kind regards,
The Artificial Grass Company Nationwide
Wish I could give a good review…
Wish I could give a good review like the many others but unfortunately I didn't receive the item despite forking out over £80 including delivery.
Was called earlier in the week at 0630am by an unknown number telling me he was an hour away with the astroturf, but he said an address I didn't recognise, he then said he would call me back but never did. Later that day I sent an email asking about this and also for a confirmation email with the order as I never received this to begin with.
It got to 12 Sept and I hadn't heard back so gave them a call and the man who answered was very abrupt and rude, telling me I had received the item the night before and that it was next to my silver Vauxhall, however, my car isn't silver or a Vauxhall.
He also claimed that the driver had been trying to call me so it was my fault as I didn't answer the phone.
I live in a new home where our signal isn't great so had received a couple of missed calls which I assume was the driver he was referring to.
The man advised me to use their WhatsApp icon on their website which I did and he sent me a picture of the rolled up turf by a fence in a carpark, and the said silver car. It's weird that the driver would leave it by a car and not at the address I provided on the order. £80 down the drain and had to go to B&Q instead. Whether someone picked it up and is now enjoying some free turf or what is beyond me!
Following the response, you are putting words in my mouth as I didn't say I expected you to "guard it". This is a very unreasonable and unfair response. There is a photo of the delivery and it is clearly in a car park and not in a yard.
8 September 2025
Reply from The Artificial Grass Company Nationwide
Thank you Jenny, for your feedback. We’d like to clarify a few important points regarding your order and delivery.
When placing your order, you specifically wrote in the notes: “Leave in wooden gated yard.” Our driver followed those instructions exactly. The piece delivered was small (approx. 1m x 4m, under 10kg), and while we understand your frustration, once an item is left unattended at the customer’s request, we cannot be expected to guard it.
Prior to delivery, you were sent an email 1–2 days in advance with confirmation. On the delivery day, our driver made several attempts to contact you so the goods could be handed over directly. As those calls were not answered or returned, he was left with no choice but to follow your written instructions and leave the item in the agreed location.
Every order, whether £80 or £1,000, is treated with the same care and attention. You are the first customer to ever report grass missing after delivery, and the reason is simple: your order was a very small, lightweight roll. Larger, heavier rolls, which make up the majority of our deliveries, remain secure once left and have never been an issue.
It is important to note that our service was carried out correctly from start to finish. Instructions were followed, advance notice was given, multiple contact attempts were made, and the delivery was completed exactly as requested. The unfortunate outcome here lies with the size of the product and the instructions you provided, not with any failing on our part.
Great company and great delivery…
Great company and great delivery service as well. I’ve ordered a few time now and have found it very easy. The product is of high quality. I will be ordering again at some point.
8 September 2025
Reply from The Artificial Grass Company Nationwide
Thank you Rickie Revell, for your kind words and continued support! We’re delighted to hear you’re happy with our service and product quality. It’s always a pleasure serving you, and we look forward to your next order."
Kind regards,
The Artificial Grass Company Nationwide
Service from start to delivery what a team team impeccable
Service end team impeccable
1 September 2025
Reply from The Artificial Grass Company Nationwide
Thank you SMITH, for your kind words and 5-star review! We’re delighted to hear you were happy with the service from start to finish.
Kind regards,
The Artificial Grass Company Nationwide
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.