Great service from the start. Whats apped them regarding some samples which was sent out to me straight away. Customer went for the victor 40mil pile. Placed order on the monday and grass was deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... See more
Company replied
Great price for the 32 mm grass @ £8 square meter. Get delivery this morning, I haven’t fitted it yet but I rolled it out this afternoon ready for fitting over the weekend. Looks like the sample we re... See more
Company replied
From the purchase, phone call & delivery, was a first class experience, guy was very helpful on the phone, delivery driver was so helpful & polite. The quality of the grass is amazing, you would be... See more
Company replied
Company details
- Garden
- also in
- Garden centre
Written by the company
A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.
Contact info
Unit 15, Owen Road, Industrial Estate,, WV13 2PY, Willenhall, United Kingdom
- 0121 568 8808
- sales@theartificialgrass.co.uk
- theartificialgrass.co.uk
4.7
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
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Can't fault anything
Can't fault anything, great service, great quality grass and next day delivery was available for me, will be using again in the future 😀
21 March 2025
Reply from The Artificial Grass Company Nationwide
Thank you Aaron hill,
"We greatly appreciate your thoughtful review! It’s wonderful to know that our service met your expectations, and we're so grateful for your continued trust in us. We hope to serve you again in the future.
Best regards,
The Artificial Grass Company Nationwide
Ordered a few samples and found them…
Ordered a few samples and found them really good value for money ordered the Buckingham grass really pleased with communication. Delivery was really good
19 March 2025
Reply from The Artificial Grass Company Nationwide
Thank you Cindy Phillips,
"Your kind words mean a lot to us, and we’re so happy you enjoyed our service. It’s customers like you who make everything worthwhile, and we can't wait to have the opportunity to assist you again.
Best regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
"Thank you Mrs Triggs, for your amazing review! Your satisfaction is our top priority, and we’re delighted to hear you had a positive experience. We truly value your feedback and look forward to welcoming you again soon.
Best regards,
The Artificial Grass Company Nationwide
Artificial grass
Excellent service from ordering to deliver.
Kept informed from ordering to day if delivery phone call on day from lovely delivery man, email day before . Very quick from ordering to receiving grass . Very pleased and happy would recommend highly.
11 March 2025
Reply from The Artificial Grass Company Nationwide
Thank you Paula beech,
"Your feedback brightens our day! We're so pleased to know you had a wonderful experience with us. We strive to provide excellent service, and your kind words motivate us to keep doing our best.
Best regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
Dear [Gary Clifton],
Thank you, We truly appreciate your positive feedback! It’s great to know you’re happy with our work. Thanks for supporting !
Best regards,
The Artificial Grass Company Nationwide
Reply from The Artificial Grass Company Nationwide
"Grateful for your 5-star feedback, thank you!"
Great Company with Great People
I decided to replace my old artificial grass been down over twenty years so I contacted a few companies and had several samples after paying £1 to £2 pounds postage. When the samples arrived the Buckingham sample stood out against the rest with quality and value so I ordered from that range. I had an email confirming the order then a few days later another email telling it was to be delivered the following day and a call from the driver telling me he was 30 minutes away. The driver kindly took it to the back of my house on a trolley, not only was I totally thrilled with what I bought, the communication with this firm was first class, they are really nice people who want to serve you well
24 February 2025
Reply from The Artificial Grass Company Nationwide
"Thank you for the fantastic feedback! We’re so happy to know you enjoyed your experience with us. Your support helps us keep improving. See you again soon!"
Reply from The Artificial Grass Company Nationwide
"We really appreciate your 5-star feedback. Thank you for your trust!"
Very poor quality thought it would be a…
Very poor quality thought it would be a lot better than it was
5 February 2025
Reply from The Artificial Grass Company Nationwide
We’re sorry to hear about your experience. We’ve been selling this product since 2023 and have only received positive feedback, so we’re keen to understand what may have gone wrong. In many cases, issues arise when the recommended installation process isn’t fully followed.
To ensure the best results—especially in winter—we advise unrolling the grass and allowing it to settle for 48 hours before cutting and fitting. After installation, brushing kiln-dried sand into the grass and lifting the pile with a stiff brush helps achieve a natural, upright look.
We hope this information helps, and resolves the issue.
Easy to order fast delivery five star…
Easy to order fast delivery five star driver helpful and friendly definitely worth the price great quality
5 February 2025
Reply from The Artificial Grass Company Nationwide
"We appreciate your 5-star rating! Thanks for sharing your thoughts!"
Top notch quality and order was…
Top notch quality and order was delivered next day. Excellent service…
3 January 2025
Reply from The Artificial Grass Company Nationwide
Thank you It's our goal to provide exceptional service
Reply from The Artificial Grass Company Nationwide
Thank you we look forward to welcoming you again.
Third time of using this company
Third time of using this company. Definitely value for money and excellent service. Will be using again
15 October 2024
Reply from The Artificial Grass Company Nationwide
Thank you We're so glad you're happy with our service.
Hussain was excellent throughout the…
Hussain was excellent throughout the transaction and delivery . Although the grass is still in the plastic and we won’t be rolling it out for a while . I am sure the after care service will be as good as the sale 👍🏻
4 October 2024
Reply from The Artificial Grass Company Nationwide
"Thank you for the lovely review!
Reply from The Artificial Grass Company Nationwide
"We're delighted you had such a great experience!"
Reply from The Artificial Grass Company Nationwide
Thank you for your generous feedback!
Reply from The Artificial Grass Company Nationwide
"Thank you for your five star review."
Brilliant product for the money and…
Brilliant product for the money and there will go above and beyond to get your turf where you need it. Will definitely be using them again in the future.
10 September 2024
Reply from The Artificial Grass Company Nationwide
"Thank you your satisfaction is our priority."
I still don't have order
I still don't have order. Use a different delivery company they said it would be delivered yesterday between 12 and 3 so I stayed of work and it didn't turn up👎
15 September 2024
Reply from The Artificial Grass Company Nationwide
Hi Kevin, we sincerely apologize for the inconvenience you’ve experienced. While your order was dispatched on time from our end, we understand the delay caused by the third-party courier has been frustrating. Please rest assured, we are actively following up with them to ensure your order reaches you as soon as possible. We truly value your feedback and hope once you receive your goods, we can turn this experience around for you.
I am happy with the purchased and staff…
I am happy with the purchased and staff whom I chat very helpful to answer all my questions
15 September 2024
Reply from The Artificial Grass Company Nationwide
"Thank you for your positive feedback!"
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