Great service from the start. Whats apped them regarding some samples which was sent out to me straight away. Customer went for the victor 40mil pile. Placed order on the monday and grass was deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... See more
Company replied
Great price for the 32 mm grass @ £8 square meter. Get delivery this morning, I haven’t fitted it yet but I rolled it out this afternoon ready for fitting over the weekend. Looks like the sample we re... See more
Company replied
From the purchase, phone call & delivery, was a first class experience, guy was very helpful on the phone, delivery driver was so helpful & polite. The quality of the grass is amazing, you would be... See more
Company replied
Company details
- Garden
- also in
- Garden centre
Written by the company
A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.
Contact info
Unit 15, Owen Road, Industrial Estate,, WV13 2PY, Willenhall, United Kingdom
- 0121 568 8808
- sales@theartificialgrass.co.uk
- theartificialgrass.co.uk
4.7
Excellent
254 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from The Artificial Grass Company Nationwide
"Thank you for the lovely review!
Grass sample
Had a problem with delivery (evri) so they sent another sample straight away, so 5 * for that. The sample looks good so looks like I'm going to order.
31 August 2024
Reply from The Artificial Grass Company Nationwide
"Thank you for your five star review."
the synthetic grass looks very good
the synthetic grass looks very good, it imitates natural grass, I'm very happy, I recommend putting it in the garden, it looks sensational
5 September 2024
Unprompted review
Reply from The Artificial Grass Company Nationwide
"Thank you for your five star review."
Reply from The Artificial Grass Company Nationwide
We're so pleased you had a positive experience.
I had some decking delivered today the…
I had some decking delivered today the lad who brought it was clean and respectable very polite the company was also very helpful in what I needed
30 August 2024
Unprompted review
Reply from The Artificial Grass Company Nationwide
"We're delighted you had such a great experience!"
Product is good shame about customer…
Product is good shame about customer service ,staff sound like a bored teenager and unprofessional when answering the phone .i didnt expect the phone to be answered with an “yeah”
22 August 2024
Beautiful grass so realistic and so…
Beautiful grass so realistic and so thick. Next day delivery was a bonus
22 July 2024
Reply from The Artificial Grass Company Nationwide
"Thank you for your five star review."
Excellent quality of artificial grass
Excellent quality of artificial grass, great price
2 August 2024
Reply from The Artificial Grass Company Nationwide
"Thank you! Your feedback means a lot to us."
Reply from The Artificial Grass Company Nationwide
"Thanks for taking the time to leave a review!
Spoke to Khaliyol a Very helpful n…
Spoke to Khaliyol a Very helpful n informative sales person very polite and nice soft voice.
Amazing person.
Thank you.
3 August 2024
Reply from The Artificial Grass Company Nationwide
"Thank you for your positive feedback!"
Brilliant company, fabulous grass and lovely delivery fella
Absolutely love this grass, great communication answered all my message straight back, delivery driver was so nice and helpful, definitely recommend this company.
19 July 2024
Reply from The Artificial Grass Company Nationwide
"Thank you your satisfaction is our priority."
Reply from The Artificial Grass Company Nationwide
"Thanks for taking the time to leave a review!
The grass isn’t down yet
The grass isn’t down yet, but the company have been amazingly helpful in answering questions late at night, flexible to my very tight timescale and overall they have been amazing to work with.
Will update this review with a photo when done! But I will 100% recommend this company and have done already!
11 July 2024
Unprompted review
Reply from The Artificial Grass Company Nationwide
"Thank you for the lovely review!
Reply from The Artificial Grass Company Nationwide
"Thank you for your five star review."
Great service
Great service
Great price
Great delivery team
Love my new grass
Would highly recommend theartificialgrasscompany
13 June 2024
Reply from The Artificial Grass Company Nationwide
"Thank you for your thoughtful review."
Excellent quality artificial grass
Excellent quality artificial grass at a reasonable cost!
We bought our grass for the back garden around 5 years ago and it still looks great.
Recently bought the same grass for our front garden, and still can not beaten on price for the quality.
Delivery was quick too
15 June 2024
Reply from The Artificial Grass Company Nationwide
"Thank you for your positive feedback!"
Reply from The Artificial Grass Company Nationwide
"We appreciate your feedback. Thank you."
Extremely happy with my purchase
Extremely happy with my purchase. Great customer service extremely fast delivery. Answered any questions I had and even helped me measure. Thank you so much
25 May 2024
Unprompted review
Reply from The Artificial Grass Company Nationwide
"Thank you for your wonderful review!"
Didnt receive full order of samples
13 June 2024
Worst delivery experience
Worst delivery experience! 5:30 am and demanding me to help him ! Rude and telling me this is the t&cs and you need to help me unload the grass at 5:30 am ! This wasnt a courrier this was the owner ! Be aware .. as soon as you order and pay treatment changes !
13 June 2024
Reply from The Artificial Grass Company Nationwide
We apologize for the inconvenience you faced. Our experienced driver had to leave early due to traveling from the West Midlands, and he did inform you the day before in regards to the time and about needing assistance. As stated in our terms and conditions, unloading a heavy roll measuring nearly 20m x 5m may require help. Despite the circumstances, the driver was able to manage the delivery. We appreciate your understanding and will work on improving our communication moving forward. If you have any further concerns, please contact our customer service team.
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