The Artificial Grass Company Nationwide Reviews 

254
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services, noting that items arrive promptly and ordering online is exceptionally smooth. People also warmly appreciate the stunning product quality, wide range of available options, and the genuinely helpful attitude of the delivery drivers. However, some people mentioned receiving damaged items or pieces cut in different orientations that could not be joined properly for their landscaping projects. Consumers noted occasional negative instances where the material felt cheap, arrived in poor condition, or failed to completely match the advertised standards, requiring extra effort to resolve.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the amazing quality,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrive on time... See more

Order

People report ambiguous experiences with order, as many reviewers highlight easy online ordering, quick... See more

Service

Customers had positive experiences with service, frequently highlighting the swift and prompt delivery from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the start. Whats apped them regarding some samples which was sent out to me straight away. Customer went for the victor 40mil pile. Placed order on the monday and grass was deliver... See more

Company replied

Rated 5 out of 5 stars

Excellent product range. Samples were sent very quickly, ordering on line was easy and the delivery service was excellent. Product, although not yet laid, is very high quality. Delivery driver was a... See more

Company replied

Rated 5 out of 5 stars

Great price for the 32 mm grass @ £8 square meter. Get delivery this morning, I haven’t fitted it yet but I rolled it out this afternoon ready for fitting over the weekend. Looks like the sample we re... See more

Company replied

Rated 5 out of 5 stars

From the purchase, phone call & delivery, was a first class experience, guy was very helpful on the phone, delivery driver was so helpful & polite. The quality of the grass is amazing, you would be... See more

Company replied


Company details

  1. Garden
  2. also in
  3. Garden centre

Written by the company

A division of Deluxe Carpets, we import artificial grass from Europe and distribute all over England & Wales, our buying power enables us to have the best possible products on the market at prices no one has to offer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

254 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(254)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast communication

Fast communication, great product.
Very helpful and pleasant delivery driver. Credit to the company.
Would have no problem referring this company 👌👍

4 June 2024
The Artificial Grass Company Nationwide logo

Reply from The Artificial Grass Company Nationwide

"We're delighted you had such a great experience!"

Rated 5 out of 5 stars

Really pleased with our purchase.

Not wishing to take anything away from the Artificial Grass Company but preparation is essential to a nice looking lawn. We used Type 1 and sharp sand to prepare the area taking several weeks to get everything right. The artificial grass we bought was very reasonable (£12-99 sq metre) and a nice quality (Buckingham 42mm). It looks very impressive now it's down. I understand many people are against artificial grass, but we have a large shaded area in our garden and the grass just does not grow there. This is a great option.

30 May 2024
The Artificial Grass Company Nationwide logo

Reply from The Artificial Grass Company Nationwide

"Thank you for the great feedback!"

Rated 5 out of 5 stars

So far so good and highly recommended

Grass is very nice and super fast delivery. Exactly what expected.

We ordered the Buckingham type all in one piece (5x7m).
The roll was not too big. It was around 40cm tick and 5m long.

The driver was also very nice and informed us when he was arriving. The only downside was that the delivery was so fast and we did not have the time to organise ourselves to be home. It arrived in less than 48 hours.

Communication with the company in case you have any questions is very easy . My husband messaged them on WhatsApp and he always got a very fast reply.

30 May 2024
Rated 4 out of 5 stars

Grass is lovely, pile is outstanding

Grass is really good quality pile, speedy delivery and easy to purchase. Only wish it had a tube down middle as came quite lumpy and has lines I’m hoping fade out.

15 May 2024
The Artificial Grass Company Nationwide logo

Reply from The Artificial Grass Company Nationwide

Thank you for the lovely feedback. Regarding the pressure marks, they should settle once the sun comes out. We recommend allowing the grass to settle for around 48 hours before cutting and fitting it into place. If you have any further questions, please don't hesitate to contact us. Thank you.

Rated 1 out of 5 stars

I can't put zero

I can't put zero? You are literally destroying the environment. Please have a change of heart and move into more ecologically friendly gardening avenues. Check out Plymouth University's page on the problems with artificial grass (won't let me link).

24 May 2024
Unprompted review
Rated 4 out of 5 stars

Nice and simple

Ordered sample only everything nice and simple to do. Only took off 1 star because you have to pay postage but that cost is not taken off cost if you then order the grass.

18 May 2024
Rated 4 out of 5 stars

Great customer service

I received my grass promptly,but unfortunately i think there may have been a malfunction during manufacture of the roll,i reported the problem via e mail and received a phone call almost immediately reassuring me that the problem will be resolved ,Apart from the defect of grass would definitely use again as the rest on the roll is superb,also because my original order for berlin was gonna take a while i was offered my money back or an upgrade to a more superior grass free of charge.

26 April 2024
Rated 3 out of 5 stars

I’ve not laid the grass as yet

I’ve not laid the grass as yet, I will update once grass is laid. Only gripe I have is that the grass was delivered at 6am and left in alley way. I wasn’t notified it had been delivered so waited in all day. Then when I realised I had to pull the heavy roll into the back garden on my own. I would have asked them to place it there. So wasn’t until 4pm I realised that the grass had been delivered. From what I can see on roll looks good quality I ordered the quality remnant, so time will tell once I’ve laid it.

23 April 2024

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