The Boiler Company Reviews 

Clean tidy work done and fixed the problem

Company is a rip off being taking money of pensioner, never done a service since payments made, never answer phone, never call back.

I have left countless messages to try and sort issue but never received any call backs disgusting

This matter has moved on a bit and someone actually came out to fix the boiler although worryingly this has just highlighted the fact that the boiler has not been serviced since 2018 despite the plan being in place that includes a annual service. No response as yet from their support team!

When I telephoned to request a service I was informed there would be about 2 weeks wait. The service did not take place for at least 5 weeks after 2 more calls from me.
The boiler has been left usable but it is not reaching full capacity the engineer knew this but suggested I " see how it goes for a while" which I am doing but would prefer it to be working 100%

I had my boiler serviced, it was quick and efficient. This was during lockdown and the plumbers used masks and gloves.

Since our boiler was serviced water pressure drops & have loud water rumbles from the boiler!

Engineer arrived 24 hours early! Boiler seems OK - I can only assume that it received the necessary checks

The engineer was prompt very efficient, and when a problem occurred after he left he came back during the evening in order to make the system work again
{ not his fault}

Since I joined you everything has gone, well which I appreciate.

Would not recommend.
Could have been better contact re the time engineer arriving. Said he would be back in afternoon as he was going to get a part and didn't arrive. Phone back with no answer and eventually arrived 2 days later.
Mum left with no heating or hot water over 24 hours.
Cost information could have been sent so I knew what my mum was paying for. Was eventually sent after 4th call. Paid for new pump but reconditioned fitted without being told. Only found this out when got second opinion as a radiator not working.
Now fixed.

The service was very good friendly, kept distance, I was very pleased with the service, thank you.

The engineer arrived within the time specified, carried out the service to the boiler thoroughly and efficiently, explaining it as he went along, cleaned up after putting it back together, and even replaced for me a kitchen cupboard door which I had had to remove to allow full access - a job which he was able to do quickly and perfectly, but which has always caused me problems as a short person now aged 74!

The engineer who came to do our service was efficient and very helpful. He arranged for the delivery of a spare part and returned to fit it exactly as promised. Polite, pleasant and good at his job.

The engineer contacted us well in advance and arrived almost exactly as promised. He was efficient and courteous throughout and the service and paperwork were completed with no fuss
We were very happy with all aspects.

Can’t believe I even need to put in one star-
This company is shocking.
Leaving my elderly grandparents (in thier 80’s) with no hot water or heating for over 24 in late December when temperatures are below freezing.
My gran has been paying them £220 per year for an emergency service that appears non existent. They had the cheek to tell my gran that calling (3 times over a matter of hours) ‘wasn’t helpful’.
This company should be ashamed of themselves.
I sincerely hope they consider compensation back to my grandparents.

Good service except for the fact that the technician didn’t warn us that he had shut off the gas supply at one point and the Aga had shut down! 6 hours later we realised it wasn’t lit and had a late dinner!

Very good but engineer didn’t turn up on the day. Had to reschedule.

I found that the service was done no mess no fuss and within covid guidelines im very pleased

I would like to heartily recommend both the Boiler Company and their Engineer for the swift and prompt servicing of my boiler. I was particularly impressed by the Engineers breadth of knowledge and willingness to discuss other matters relating to my heating and hot water needs... I now look forward to a winter where my house will be warm and welcoming!!

I am happy with the service I received. The engineer was thorough and professional.