The Boot Company Reviews 

859
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, highly competitive prices, and remarkably fast delivery services provided by the friendly team. Many people deeply appreciate the exceptionally helpful customer service, expert sizing advice, and clear communication maintained throughout the entire purchasing journey. Buyers consistently highlight how easy it is to navigate the ordering system and find great bargains online. Some reviewers were not happy with occasional delivery delays, tracking complications, or packages getting lost during transit. A few consumers also noted unexpected sizing discrepancies or experienced minor difficulties when trying to process returns.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting top brands at reasonable prices. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping,... See more

Price

Customers expressed great satisfaction regarding the price, frequently highlighting competitive rates,... See more

Order

Users describe positive interactions with order, highlighting prompt delivery, competitive pricing, and... See more

Service

People report positive experiences with service, frequently praising prompt communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent pair of shoes at a very reasonable price. I have to confess, I was sceptical about using a company, I had never heard of, but my doubt was unfounded. The shoes were in excellent condition... See more

Rated 5 out of 5 stars

Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more

Rated 5 out of 5 stars

Ordered a pair of Dr Martens. Bit of a faff after the delivery time was misunderstood (my fault!) and arranged to go and collect instead. Excellent comms with the store, very friendly and helpful staf... See more

Rated 5 out of 5 stars

What fantastic service! The company called me as I'd ordered two sizes not knowing which I would need. Before they sent the shoes they called and explained that Dr Martins tend to come up big. They se... See more


Company details

  1. Shoe shop

Written by the company

The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

859 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(859)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I've had bots from many shops and most…

I've had bots from many shops and most leak after a while. Saw the reviews so waited until I was in the area and called in. I wanted a pair of leather boots. I Got great advice and bought a pair of Zamberlan 311 Ultralite GTX. Excellent boots,

17 May 2026
Unprompted review
Rated 5 out of 5 stars

Zafar(London)

Purchased Dr Martens twice from the boot company,Found Tom to be very polite,professional ,very helpful & extremely knowledgeable of his products,good price & would use again & highly recommend

14 May 2026
Rated 5 out of 5 stars

Highly recommend

Have dealt with Tom from this company on two occasions and bought Dr Martens. Found him to be very professional, polite and very accommodating. He was also very knowledgable on the products. Would highly recommend and use again.
Zafar, London

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with my Docs 1461s

Very happy with my Docs 1461s. Original order fit was too large and had to return for one size lower which turned out as perfect. Customer service was excellent. Thanks to Will for sorting things out.

22 April 2026
Rated 5 out of 5 stars

Seamless experience purchasing from The…

Seamless experience purchasing from The Boot Company. I went to pick up my new DMs in the Bristol shop and Tom was very helpful ensuring I had the right size and giving me tips on improving the longevity of the shoes. I have decided I will only ever be buying my DMs from the boot company going forward :)

9 May 2026
Unprompted review
Rated 5 out of 5 stars

Communication first rate throughout the…

Communication first rate throughout the process. Reliable delivery service used.
When I discovered that I had ordered shoes of the wrong size, a quick telephone conversation assured me that they would be replaced without extra charge once I had returned the original pair.
An outstanding level of customer service!

12 April 2026

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