The Boot Company Reviews 

859
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 76 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, highly competitive prices, and remarkably fast delivery services provided by the friendly team. Many people deeply appreciate the exceptionally helpful customer service, expert sizing advice, and clear communication maintained throughout the entire purchasing journey. Buyers consistently highlight how easy it is to navigate the ordering system and find great bargains online. Some reviewers were not happy with occasional delivery delays, tracking complications, or packages getting lost during transit. A few consumers also noted unexpected sizing discrepancies or experienced minor difficulties when trying to process returns.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting top brands at reasonable prices. Reviewers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt shipping,... See more

Price

Customers expressed great satisfaction regarding the price, frequently highlighting competitive rates,... See more

Order

Users describe positive interactions with order, highlighting prompt delivery, competitive pricing, and... See more

Service

People report positive experiences with service, frequently praising prompt communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An excellent pair of shoes at a very reasonable price. I have to confess, I was sceptical about using a company, I had never heard of, but my doubt was unfounded. The shoes were in excellent condition... See more

Rated 5 out of 5 stars

Initially I ordered the incorrect size. I had an automatic response stating that I could actually exchange rather than re-order. Slight delay in responses through email, and high stress my end ens... See more

Rated 5 out of 5 stars

Ordered a pair of Dr Martens. Bit of a faff after the delivery time was misunderstood (my fault!) and arranged to go and collect instead. Excellent comms with the store, very friendly and helpful staf... See more

Rated 5 out of 5 stars

What fantastic service! The company called me as I'd ordered two sizes not knowing which I would need. Before they sent the shoes they called and explained that Dr Martins tend to come up big. They se... See more


Company details

  1. Shoe shop

Written by the company

The Boot Company is a long established, Family Company who have made it their mission to offer superb quality footwear to customers all over the world, we are recognized worldwide, as one of the best stockists of Dr Martens footwear. We aim to make your shopping experience as convenient and rewarding as possible. Please let us know if you cannot find the style you want in our current online display and we will endeavor to locate it for you. We are always happy to receive your comments and feedback. Our Telephone advisors will be able to assist you with any enquiries. Please call us on 01179243707, our lines are open between 9:30am and 6pm, Monday to Saturday and between 11am and 4pm on Sundays. Or email us at: info@thebootcompany.com Great Reasons for Shopping with The Boot Company We aim to deliver to your door, at a competitive price. We provide a friendly, personal service to all our customers. We are one of the largest stockiest of Dr. Marten's products in the UK and attract many customers from around the world. We have a dedicated sales team ready to process your order and deliver your goods quickly and reliably. We hold large stocks of the main Dr Martens lines as well as many unusual or limited styles from this iconic brand. We stock many other high profile brands and are appointed stockists for Skechers, Fly London, Art, Blundstone, Birkenstock, R M Williams and many more. We have a quick and easy order process and our team is always ready to help you.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

859 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(859)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My delivery went missing at the Royal…

My delivery went missing at the Royal Mail depot. Having raised it with the team the follow up care was exceptional. Will went above anything I would expect to locate the boots and have them sent on to me again. Thank you!

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Great empathy from Will and Tom

The delivery was lost by the haulier but I was refunded without a problem.
Unfortunately there was no more stock so I have been added to the wait list when it comes back.
Will and Tom were very empathetic and couldn't have handled the problem better.

4 November 2025
Rated 5 out of 5 stars

Really pleased with my bobbi boots

Really pleased with my bobbi boots. Fit is perfect and very comfortable- I have wide feet so went up half a size to a 7. The boots look well made and of high quality and the colour is just as advertised online . They arrived very quickly after ordering - well presented and packaged in a sturdy box.

7 November 2025
Rated 5 out of 5 stars

Muck Boots Cheap

I bought a pair of muck boots for £85 which I’m pretty sure is £30 less than the norm. Very pleased. And quick postage.

30 October 2025
Rated 1 out of 5 stars

Dont buy if you are a foreigner…

I visited the store and bought a pair of Solovair Astronaut. When i got home I notices that the left shoe was smaller than the right, more narrow. It was not the same pair I tried in store. After emailing with the store they refuse to help me with this. I live in Sweden so its not possible to go to store, I was hoping for some help but nope, they will not help me. If you dont live nearby be really careful and be sure that you get the shoes you have tried on.

26 September 2025
Unprompted review
Rated 1 out of 5 stars

Keep tracking details

Not very happy. Bought a pair of Dr Martens and paid for tracking. No response from this company regarding the receipt of the return. Unfortunately I am unable to get my tracking number at the moment due to it being in husband's car on the other side of the country. A bit of customer service to at least reply to me to say they have / have not recieved would be good. Instead I feel they are just sitting on it awaiting proof of postage. A long drawn out prices that I will have to go through now to track the item simply to get a refund.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

There was a problem with my order (it was lost / stolen by Royal Mail), but the team at The Boot Company were great at resolving it. In the end it took 3 weeks to receive my pair of Blundstones, which was frustrating but not at all their fault.
Thank you for your help, I love my new boots.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

What fantastic service

What fantastic service! The company called me as I'd ordered two sizes not knowing which I would need. Before they sent the shoes they called and explained that Dr Martins tend to come up big. They sent me the smaller pair agreeing to follow with the larger size if needed so that I didn't have to pay the return fees. Brilliant. The smaller pair were perfect.

28 September 2025
Rated 5 out of 5 stars

Perfect boots

Initially I ordered the incorrect size.
I had an automatic response stating that I could actually exchange rather than re-order.
Slight delay in responses through email, and high stress my end ensuring the boots had actually returned to their destination staff actually went out of their way to then make contact with me.
I now have my boots that I have been wanting for a very long time and they are perfect.
Thank you I will definitely purchase from you again and ensure I double check the sizing my end prior to ordering.

26 August 2025

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