The Car Co Reviews 

1,850
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the car buying process smooth and stress-free. Many appreciate the excellent customer service, noting that salespeople are patient, friendly, and avoid high-pressure tactics. People are very happy with their purchased vehicles and the overall seamless experience, often highlighting the efficiency and ease of transactions. However, some customers also noted significant mechanical issues with their purchased vehicles shortly after delivery, leading to unexpected repair costs. When attempting to resolve these problems, a few people reported uncooperative customer service, with claims of refusal to assist, or imposing unfair fees regarding repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the car buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more


Company details

  1. Used car dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,850)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

I had an overall quick and great experience with this company all thanks to Zain. I called up in the morning and he was able to get the right price I was looking for as well as a great maintenance plan.
I am very happy with the car also and definitely recommend their service.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Love my car

Best car buying experience ever. Not pressure selling and Ash was so helpful and patient with me. Would definitely recommend the Car Co to family and friends

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Shocked at how well the process went!

Shocked at how well the process went.
Part exchanged my car and drove away with a new one within a couple of hours. I was expecting the process to be days!
Abdul smashed it for me!
Would recommend him and the Car Co to anyone, I'll definitely go back when a new car is needed

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic job done by Graham and his…

Fantastic job done by Graham and his team of techs, re- advised on brake job that needed doing. Initially in for what i suspected was a caliper, let me see what they were looking at with the car on the lift, and diagnosed discs and pads that were wayyyy beyond their life expectancy. Stock caliper was working perfectly. Changed discs and pads and the car's nice and quiet again. Grateful they didn't just do the caliper and see me again for more money when it wouldn't have solved the problem.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

I recently bought a used car from this…

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my questions without making me feel rushed or pressured.

The whole process was smooth and straightforward, and I’m really happy with the car I purchased. I would definitely recommend Car Co to anyone looking for a reliable used car and good customer service. Thanks again, Mark

1 February 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Went to the car co today and had exemplary service from a young gentleman called Jay .
Jay was professional, knowledgable and extremely patient with all my questions . Bought a beautiful Tesla , my first electric car ! Bought with complete confidence that I was getting the best price, service and transparency when it comes to finance. Thank you Jay for a wonderful experience of buying a Tesla .

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I cannot fault The Car Co

I cannot fault The Car Co. Zubair was professional, full of knowledge and an absolute legend. I bought an Audi A3 Sportback S Line.

I live in Kent so could not see the car. Zubair sent me videos, talked me through everything and no question was too stupid! A brilliant buying experience, excellent customer service. The guys drove it down to me and walked me through everything and again very polite and kind.

Highly recommend Zubair and The Car Co. Brilliant and caring! 🙏🏻

2 February 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Great customer service. Sales person was very impressive in that he was patient and gave step-by-step explanations of the sales and purchase.

26 February 2026
Unprompted review
Rated 1 out of 5 stars

I had very bad experience with you guys…

I had very bad experience with you guys for my car service. I did booking for car service 20 days before.
Today I had a booking at 10:00am for car service when i arrived they told me to wait 3 hours that we have 5 6 customers before after that your turn came.
I said to give me any other date they was like no we are very busy we don’t have any other date.
Last month I had my MOT when i came they told me same thing we are very busy and latest date was 12 days after MOT expired.So i did my MOT on my own.
Today same thing happen if i have booking you should have to do mine not after 5 6 cars.
Why you give service plans to your customers if you guys are that much busy.
I will not come here again or not recommend as well

25 February 2026
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from The Car…

I recently purchased a car from The Car Co and had a great experience, especially thanks to Ash. He dealt with us very nicely from the start and made the whole process smooth and stress-free.

After the purchase, I had an issue with one of the tyres, but Ash was extremely cooperative and handled the situation urgently. He made sure the problem was sorted quickly and professionally, which I really appreciated.

Excellent customer service and great after-sales support. Thank you, Ash!

11 February 2026
Unprompted review

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