The Car Co Reviews 

1,850
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 167 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the car buying process smooth and stress-free. Many appreciate the excellent customer service, noting that salespeople are patient, friendly, and avoid high-pressure tactics. People are very happy with their purchased vehicles and the overall seamless experience, often highlighting the efficiency and ease of transactions. However, some customers also noted significant mechanical issues with their purchased vehicles shortly after delivery, leading to unexpected repair costs. When attempting to resolve these problems, a few people reported uncooperative customer service, with claims of refusal to assist, or imposing unfair fees regarding repairs.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, patience, and... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Product

Clients share positive opinions on product, with many expressing happiness and satisfaction with their new... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness, patience, and... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the car buying process as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a really great experience buying my Nissan Qashqai. Ms. Zahra was friendly, professional, and genuinely helpful from start to finish. Even though my situation wasn’t straightforward, she sti... See more

Company replied

Rated 5 out of 5 stars

Buying cars can be an overwhelming experience however we knew we were in safe hands as soon as we met Abdul. Abdul answered all our questions and gave us sound advice on the cars we were interested in... See more

Rated 5 out of 5 stars

We bought a Jaguar F - Pace from here last week and are incredibly happy with it and the whole buying experience. From the first phone call on the Sunday and subsequent visit the following day, Zain,... See more

Company replied

Rated 5 out of 5 stars

I recently bought a used car from this dealership and had a really great experience. Mark was absolutely lovely to deal with from start to finish. He was friendly and took the time to answer all my... See more


Company details

  1. Used car dealer

Written by the company

Welcome to the Car Co in Bury. We are an established approved used car dealer with a huge range of pre-owned models from some of the world's biggest brands such as Tesla, Porsche, Land Rover, BMW, Mercedes, Lexus, Audi, Honda, Hyundai, Jaguar, Kia, Maserati, Peugeot, Seat, Skoda, Toyota, Volkswagen, Volvo and Ford. On our website you can also view electric, hybrid, sports, and performance cars through to luxury 4x4's. Reserve online the car you want for £99 deposit. We offer competitive finance rates on HP and PCP (Our APR rates may vary. Currently our HP & PCP representative APR starts from 8.9% but this might differ based on the vehicle price. Subject to approval. The Car Co is a credit broker not a lender). Part Exchange welcome and nationwide delivery is available. We can help you find the right car for the right price. With so many high-quality vehicles available, make us your first choice when it comes to purchasing your next used car. Of course, when you've chosen your model, you want to know it represents the best value for money. That's why we'll endeavour to match or beat the price of any vehicle of the same age and specification offered by another dealer or car supermarket. Not only that, we offer a full range of finance packages that can be tailored to suit your affordability (The finance company might do their own affordability check and everything is subject to their approval). We even provide nil deposit options where you can buy when you need to and pay two months later. Each of our vehicles comes with optional extended warranties. Your peace of mind is essential to us and with our warranty you know your vehicle is protected. Browse through our stock online at www.thecarco.co.uk and contact us today to book a test drive. Our expert team will be more than happy to help.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,850)

153 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had a great experience buying my last…

I had a great experience buying my last car from The Car Co, and Mark Ford really stood out. From our first chat to getting the keys, Mark was super professional, clear, and genuinely wanted to make sure I was happy. The whole thing was really smooth, organized, and easy. I'm super happy with my purchase and would totally recommend Mark Ford to anyone looking for a good car and awesome service.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Part ex-changing my car was the…

Part ex-changing my car was the easiest, most hassle free process ever thanks to Mark. He made it very simple and gave me the best deal that was right for me. Highly recommend going through them.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

What can I say about Abdul from start…

What can I say about Abdul from start to finish I seen a car on website come down to Abdul he told me about the car give me the keys to Chek it out then he toke me on a test drive the car was a Audi q2 2018 plate left a deposit and the next day I drove away happy with the car he a good sales man Abdul he wil help you in every way to find your self a good car I wil be coming back soon for another car from Abdul

18 February 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY , COMPLETE AND UTTER RIP OFF MERCHANTS. THEY GIVE YOU THE GOOD VIBE TO BE RIPPED OFF. HAD A VEICHLE A COUPLE OF MONTHS AND HAD MAJOR MOT ISSUES AFTER JUST PASSING ONE. REFUSED TO DO ANYTHING ABOUT IT. COST ME A LOT OF MONEY TO GET REPAIRED. FIRST AND LAST EXPERIANCE WITH THESE. SHOULD NOT BE TRADING. ONLY BEST PART WAS THE FINANCE COMPANY BEING SO HELPFUL. DO NOT PURCHASE OR FINANCE ANYTHING FROM THESE.

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience

17/2/26 I gave my car to thecarco for my second free service. I bought the car from there and before I gave it to them, I drove the car comfortably. After the service, I couldn't drive the car. The engine warning light came on. I told them that they needed to fix it. They said that we had serviced the car and nothing else was done. I said that there was no problem when I gave it to them. They didn't admit that it came after you serviced it. They wouldn't admit to fixing it. I told them that I wasn't taking the car from the counter. If it doesn't get fixed, I will go complain. They said that I can go complain wherever you go and we will pay for it. If the problem was there before, why didn't you inform me before the service? You didn't inform me about the warning light, you didn't mention this complaint in the service history. That is, this was after you had the service. What happened next? They took the car back and did something. They came back and said, "It can't be done here, it can be done somewhere else, you have to pay me". I asked them what you did to my car the second time I needed it. They charged me £90 for that file. The girl at the service desk was lying to me. They thought I wouldn't understand the lies they were telling me because I didn't speak much English. They all forced me to give them the car. I drove from Manchester and Bury to Stoke on Trent. Sometimes the car wouldn't move. Sometimes when I got home it wouldn't go over 50mph. They shouldn't do this to anyone else with such arrogance and audacity. They should understand that there is a law here and there is a way to enforce it. Thank you

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service - Highly recommend

From start to finish Muj was polite, helpful and professional. Provided all the information I needed about the car, was responsive to my enquiries and gave me a great deal on the day, couldn’t have asked for more. Fantastic service.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

We had a great time looking for a new…

We had a great time looking for a new car, accommodating and the one who help us named Zubair is very helpful and he will explained it well.
The company is a 100% trustworthy, highly recommended.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Zubair is my sales rep who has been…

Zubair is my sales rep who has been brilliant right from start of enquiry to sign the contract . Top first class service who really deserve round applause and big pay rise . I will definitely come back to buy my next car from him . Thanks and all the bests 👍

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Bought from carco last July car broke…

Bought from carco last July car broke down first month they did nothing I had to pay Mercedes myself the warranty they give is all a scam gonna contact ambudsman as well as a customer I am frustrated think I got robbed.

26 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Experience with Zain at the car…

Amazing Experience with Zain at the car co
Zain was impeccable, not at any point did I feel over pressured or forced Zain was very helpful and helped me find the perfect vehicle,
Would definitely recommend Zain

1 February 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Tahir,

Thank you for your review of The Car Co, we are pleased to know you had an amazing experience with our salesman Zain. Thank you for your recommendation, it is greatly appreciated by our salesman. Finally, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

The car co

I had a really good experience at car co also Zain — he was friendly, honest, and helpful the whole way through. No pressure, no messing about, a good customer service. the whole process was smooth and stress-free.

2 February 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Ahmad,

Thank you for your review of The Car Co, we are pleased to know you had a good experience with our salesman Zain who was friendly, honest and helpful the whole way through.

Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

I purchased a car from Car co in Bury

I purchased a car from Car co in Bury. We were given excellent service by Muj, he was really helpful and customer service was brilliant. I would definitely recommend Car co to family and friends!

2 February 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Nahida,

Thank you for your review of The Car Co, we are pleased to know you had an excellent experience with our salesman Muj.

Thank you for your recommendation and for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Muj was very welcoming and helpful and…

Muj was very welcoming and helpful and explained everything in detail and put us at ease.Would definitely recommend Car Co to my family and friends

2 February 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Amjed,

Thank you for your review of The Car Co, we are pleased to know our salesman Muj was very welcoming and helpful. We appreciate your recommendation to your family and friends.

Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Zubair was friendly and polite

Zubair was friendly and polite. Whole experience was seamless and stress free. Would recommend.

1 February 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Matthew,

Thank you for your review of The Car Co, we are pleased to know our salesman Zubair was friendly and polite and provided a seamless and stress-free experience. We are grateful for your recommendation.

Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Brilliant experience thank you to Owi

31 January 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Mebtom,

Thank you for your review of The Car Co, we are pleased to know you had a brilliant experience with our salesman Owi. Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

Rated 5 out of 5 stars

Just purchased my new GLC and it was a…

Just purchased my new GLC and it was a seamless, professional, no hassle experience every step of the way. The salesman Kas was no pressure, supportive, knowledgeable and just easy to chat too throughout the whole process.

1 February 2026
Unprompted review
The Car Co logo

Reply from The Car Co

Hi Leah,

Thank you for your review of The Car Co, we are pleased to know you had a seamless and professional experience with our salesman Kasim who was supportive, knowledgeable and easy to chat to.

Thank you for choosing The Car Co for your purchase, we hope you love your new car!

Kind Regards,
The Car Co.

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