Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially purchased a gift card for a client who had travelled to Brisbane for treatment after an unexpected diagnosis. I was then blown away when I won the monthly gift card swap, that I was able t... See more
Company replied
We love using card.gift for our staff gift cards. It’s quick, convenient, and always reliable. Orders are processed smoothly, and the regular updates make it easy to track everything. Great service an... See more
Company replied
I love that you can preview. your animated digital e-card opening and make changes before sending. I also love how this is sent to the recipient almost immediately after you make the purchase. (Other... See more
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Company details
Written by the company
Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.
Contact info
Australia
- thecardnetwork.com.au
3.5
Average
444 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 73% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Have not been sent the digital spple…
Have not been sent the digital spple gift card that i purchased for $50 two days ago
28 February 2026
Unprompted review
Reply from The Card Network
Hi Chantal, thank you for taking the time to leave your feedback. For the security of our customers and the business, every digital gift card order goes through a review process which may take up to 48 hours. We understand this can be frustrating, but we hope you can understand the reason for this process.
If you are still experiencing any issues with your gift card, please don't hesitate to reach out to our support team via email at support@card.gift and our team will be happy to assist.
Warm regards,
The Card Network
Simple to use and arrange
Simple to use and arrange. The recipient called me straight away and was very grateful.
2 March 2026
Unprompted review
Reply from The Card Network
Hey Nathan,
Thank you for the positive review. We're glad to be a simple gifting solution for you.
Kind Regards,
The Card Network
I’m happy using this service to send…
I’m happy using this service to send gift money to my loved ones, it’s secure, easy, efficient & thoroughly thought out to send the message & gift.
As I have most of my family living in different countries & states this is a secure service to send a gift& it’s been reliable so far. Always would use this option for sending a gift.
28 February 2026
Unprompted review
Reply from The Card Network
Hi Vicki,
We're glad to hear that you find TCN secure, easy and efficient. It's great to hear that we've been able to help you send gifts to family overseas. Thank you for the kind words.
Warm Regards,
The Card Network
i love this idea it is the perfect gift…
i love this idea it is the perfect gift for anyone indecisive, it is very simple to use and my favourite card the HER one has soo many greate places to shop from
5 February 2026
Unprompted review
Reply from The Card Network
Hey Sam,
We appreciate your positive words. We're glad to be a gifting option for those who are indecisive. The HER card is one of our favorites for that exact reason - there are so many great places to shop from!
Kind Regards,
The Card Network
Visually pleasant!
I really like the visual experience of the website, and found it easy to navigate. The requirement to pay to convert to, for instance, a VISA giftcard, was a little bit of a sting, but manageable.
2 March 2026
Unprompted review
Reply from The Card Network
Hi Sam,
We're happy to hear that you enjoyed the visual experience of our website. Thank you for your review.
Kindly,
The Card Network
I bought a card then it was cancelled…
I bought a card then it was cancelled with no explanation
26 February 2026
Unprompted review
Reply from The Card Network
Hi there, thank you for your feedback, we are sorry to hear about your experience. Unfortunately, due to security reasons we may cancel orders that are deemed as high risk to ensure that customers and the business are protected. We understand the frustration around this. If you require any further assistance on this issue, please don't hesitate to reach out to our customer service team by email at support@card.gift with your order details and we can further assist you.
Warm regards,
The Card Network
So quick and convenient for those last…
So quick and convenient for those last minute gifts and events!
31 January 2026
Unprompted review
Reply from The Card Network
Hi Katie,
Thank you for the kind words. We're glad to be a quick and convenient gifting option for you.
Warmest,
The Card Network
Cardnetwork digital mastercard
Excellent service being able to buy digital mastercards and visacards, so simple and easy to use, have sent as gifts and used them myself… Just have to add an app, activate and then add to your wallet, comvenience and simple what more could we want really
28 February 2026
Unprompted review
Reply from The Card Network
Hi Leanne,
We're so glad to hear you that you had a positive experience with us. We love hearing from people who find our gift cards easy to use.
Kind Regards,
The Card Network
Very easy to purchase
Very easy to purchase
And easy to put into your wallet
1 March 2026
Unprompted review
Reply from The Card Network
Hi Roy,
Thank you for the positive review! We're happy to hear that you found the purchasing experience easy to follow.
Kind Regards,
The Card Network
Faultless service
Faultless service! Always getting my cards on time hassle free and when i need them! Have been using this service for quite awhile now and couldnt ask fir better!
1 March 2026
Unprompted review
Reply from The Card Network
Hey Upeli,
We're so happy to hear that you've had such enjoyable experiences with us. 'Faultless service' is seriously a compliment. We're glad to have you as a returning customer.
Warmest,
The Card Network
Fantastic Company!!
I really love the card network for gift cards for myself and as gifts as well. The website is so easy to use and so quick and efficient! It's always such a pleasure buying a gift card at The Card Network!
26 February 2026
Unprompted review
Reply from The Card Network
Hi Dani,
Thank you for your positive review. We're so happy to hear that The Card Network gift cards are a go-to gifting option for you.
Warmest Regards,
The Card Network
Loved it slay
18 February 2026
Unprompted review
Reply from The Card Network
Hey Meg,
So happy to hear you had a great experience!
Kindly,
The Card Network
There come handing when you can’t go…
There come handing when you can’t go down the road to get any of them it’s a good idea to get off here
27 February 2026
Unprompted review
Reply from The Card Network
Hi Michelle,
We're happy to be a convenient gifting option for you. Thank you for the kind review.
Kind Regards,
The Card Network
my experiecnce was great thankyou
2 March 2026
Unprompted review
Reply from The Card Network
Hi Hayle,
We love hearing feedback like this! Thank you for the positive review.
Warmest Regards,
The Card Network
Reply from The Card Network
Hi Annabel,
Thank you for leaving such a lovely review. We're glad you enjoyed your experience with us.
Kindly,
The Card Network
We’re using TCN for all our employee…
We’re using TCN for all our employee milestones token. It’s been always an easy transaction, for any concerns, customer service has been fast as well.
2 March 2026
Unprompted review
Reply from The Card Network
Hi Melvie,
We're so glad to hear that TCN is your company of choice in celebrating employee milestones! Thank you for the kind words.
Warm Regards,
The Card Network
Scam Replacement Policy
They say on the card, if you lose or misplace your card they will replace it but in their terms and conditions it says the complete opposite. They will not replace your card if you lose or misplace it.
27 February 2026
Unprompted review
Failed to put in the card number a…
Failed to put in the card number a couple of times but go the correct pin for it. Card is now locked? and i dont have a proff of purchase because it was a gift from a relative who is old so he just threw it away after buying it. I have use the gift cards before and most of the time they work out but this is ridiculous. I do not want for my grandfather to waste $100 on a card that cannot even function. ADDITIONALLY i had no idea the card would lock after a few failed attempts, wtf? where could i find that, the website is messy as well where do i even click or go.
20 February 2026
Unprompted review
Reply from The Card Network
Hi Kane, thank you for sharing your feedback, we're sorry to hear about your experience with our platform.
We can see that your support ticket is currently in progress with our customer support team who are working on resolving this for you as soon as possible. Thank you for your patience throughout this process.
Warm regards,
The Card Network
This system is not a SCAM but it uses…
This system is not a SCAM but it uses unethical inbuilt friction techniques. Things like making you wait 30 seconds between each click. (Pretending to load items) Think of it like if 20% of people give up on using their $50 voucher, that's a healthy profit margin.
Don't use it and the ACCC should be investigating these systems. DO NOT USE
19 February 2026
Unprompted review
Reply from The Card Network
Hi Tyler, thanks for your feedback. We want to clarify that we don’t use any intentional delays or ‘friction’ mechanisms to discourage customers from using their gift cards.
Our systems are designed to process requests as quickly and securely as possible. In some cases, brief loading times can occur due to standard processing or peak traffic, but these aren’t designed to limit or prevent use.
We take concerns like this seriously and are always working to improve the experience. If you’ve experienced delays, we’d encourage you to reach out to our support team so we can look into it further.
Warm regards,
The Card Network
7 week Long Stretched OUT affair for a Christmas Gift :-(
I was sent an email with a connection to this mob with a gift card for a Christmas Present. First off I chose a Coles Gift Card to buy with the amount and the fees added up to 3/4 of the value. Like really. What a Rip Off. Tried to call them, someone did answer after 18 min, spoke for maybe 2 mins and disconnected. No one called back. So then to Emails. waited 3 days. did get an email finally had to tell my whole story. Then sent a digital link, which would not work, and I am chasing and stressing, really thinking this is a SCAM! Sent more emails, this time they posted a physical gift card, finally received it, finally found some where where it worked and after 7 WEEKS finally got the money. That is not how this is supposed to work, we are in the days of technology. We have emails, and we get digital cards thru emails anything up to 8 a year. They always work and we can spend some of it then more later. They just work. This was the most dissappointing stretched out length of time ever to get a gift card to work via an email. Devastated. And I am technology savy to a degree. I have sold on Ebay for over 14 years, with all the changes that have occured. -
Cannot put a Date of experience, it went for 7 weeks before finally being resolved???
9 January 2026
Unprompted review
Reply from The Card Network
Hi Narelle, thank you for your review we appreciate the feedback. We are sorry you have had difficulties using the card. We have swapped your card to a physical eftpos card as we believed this may be easier for you to use. If you are still having difficulties please email us at support@card.gift and we can try another resolution.
Warm regards,
The Card Network
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