The Card Network Reviews 

444
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 148 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently mention that purchasing digital gift cards is quick, straightforward, and exceptionally convenient for any special occasion. Many people appreciate the seamless online platform, the adorable designs, and the ability to send thoughtful presents instantly to loved ones. Some reviewers were not happy with unexpected card activation errors and difficulties registering digital codes on the website. Others also noted frustrating experiences when trying to redeem balances, encounter locked cards, or wait for customer support. A few individuals experienced transactions being declined or had trouble using the network at specific retail stores.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some consumers praising the quick delivery and... See more

User experience

People report positive experiences with user experience, highlighting how quick, convenient, and reliable the... See more

Website

Users describe ambiguous interactions with website, while some consumers praise the platform as super easy... See more

Payment

Consumers find payment to be frustrating, frequently reporting that transactions fail at restaurants, online... See more

Service

Customers consistently note ambiguous experiences with service, as opinions are sharply divided regarding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Service Every Time! I’ve used TCN so many times and it has never disappointed. The delivery is always super fast, I usually receive my gift cards within just a couple of minutes! It’s c... See more

Company replied

Rated 5 out of 5 stars

I initially purchased a gift card for a client who had travelled to Brisbane for treatment after an unexpected diagnosis. I was then blown away when I won the monthly gift card swap, that I was able t... See more

Company replied

Rated 5 out of 5 stars

We love using card.gift for our staff gift cards. It’s quick, convenient, and always reliable. Orders are processed smoothly, and the regular updates make it easy to track everything. Great service an... See more

Company replied

Rated 5 out of 5 stars

I love that you can preview. your animated digital e-card opening and make changes before sending. I also love how this is sent to the recipient almost immediately after you make the purchase. (Other... See more

Company replied


Company details

Written by the company

Based in Melbourne, Australia, The Card Network was founded with one purpose, to inspire the way people gift. We design gift cards for gifting, and we design systems to make it easier for gifts to be given. Why? Because we know it is more than a gift card. It could be a thank you, happy birthday, I love you or even a welcome to the world! Either way, it's so much more than a gift card. It is a chance to provide happiness and gratitude, and there is nothing better than that.


Contact info

3.5

Average

TrustScore 3.5 out of 5

444 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 73% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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3.5

All reviews

(444)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was quite easy to set up

It was quite easy to set up

26 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Sean,

We're happy to hear you had a positive experience with us and found your gift card easy to set up.

Kind Regards,
The Card Network

Rated 4 out of 5 stars

Good for a gift, but allow time to recieve

I ordered a restaurant gift card for someone who had their birthday recently.
I put it under my name, as I found that was the easiest way to get it.
It took about two days to get a confirmation and the card itself, but after three days, I got the voucher and I was able to send it to the person who had their birthday.
Although it hasn't been used yet, all went well, but I'm yet to see how the voucher went being used

28 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Michael,

Thank you for your review! We're glad to hear everything went smoothly and that the gift voucher worked well as a birthday present. We appreciate you mentioning the delivery timing and hope that the recipient enjoys their restaurant gift card.

Kind Regards,
The Card Network

Rated 5 out of 5 stars

A tip for Visa gift cards

A tip for Visa gift cards. If you got an unspent few dollars, that you can’t finish, you can use them on Linkt as a card to finish them off. One issue though is sometimes you need to leave 1 cent on the card, but not always. It seems hit and miss on that.

3 March 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Richenda,

Thank you for the positive review! We hope that you enjoyed your experience with us.

Warmest,
The Card Network

Rated 5 out of 5 stars

Fast and reliable.

1 March 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Kurt,

Thank you for the positive review! We're happy to provide fast and reliable gifting solutions for you.

Warm Regards,
The Card Network

Rated 4 out of 5 stars

Future is here.

The card is great, arrived earlier than expected and perfect for a gift. Throws the traditional money envelope to the bin for far superior and futuristic experience without compromising on the ease of use.

4 March 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Mamilla,

Thank you for your kind words! We're happy to hear that you found our gift cards easy to use.

Warmest,
The Card Network

Rated 5 out of 5 stars

Straight forward and easy service to…

Straight forward and easy service to use, gift card received within 24 time frame.

28 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Emma,

We're happy to hear you found our process straight forward and easy. Thank you for your review!

Kindest,
The Card Network

Rated 5 out of 5 stars

Getting a Gift Card

Once I'd learned the process it has become an easy task to get the gift card and redeem it at the appropriate shop. Don't remember the date or which, of the several gift cards I have, it is

3 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Rob,

We're glad to hear that you found our processes easy to follow and understand. Thank you for your kind words.

Warm Regards,
The Card Network

Rated 5 out of 5 stars

User friendly & great range of vouchers.

It was easy to use and there were so many retailers/vouchers to choose from. The process was also very efficient.

1 March 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Kristel,

Thank you for the positive review! We're glad to hear you enjoyed our range of retailers. We love being an easy and efficient gifting option for you.

Kind Regards,
The Card Network

Rated 5 out of 5 stars

Never failed me

Never failed me, such a great site. Thanks so much

2 March 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Libby,

We're happy to be an easy gifting solution for you.

Warm Regards,
The Card Network

Rated 5 out of 5 stars

I love that this exists

I love that this exists, its so easy and quick and love yhe variety of gift cards available

2 March 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Rayan,

Thank you for the kind words. We're glad to be a quick and easy gifting solution for you.

Warmest,
The Card Network

Rated 4 out of 5 stars

it was easy to purchase however the…

it was easy to purchase however the only reason i gave 4 star is because the card cost too much

26 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Jason,

Thank you for your review. We're glad to hear that the purchasing experience was easy to follow.

Kind Regards,
The Card Network

Rated 5 out of 5 stars

Easy way to give when you don’t have time to catch up

First time bought a e-gift card for my friend. This is easy way and simple when you don’t have time to catch up with your friends to celebrate their birthday so you can easily purchase a gift card and send it by email🥰. Would to purchase again.

28 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Widia,

Thank you for the positive review! We're happy to be an easy and convenient gifting solution for you. We know how hard it can be to find free time to go purchase gifts in store.

Kind Regards
The Card Network

Rated 4 out of 5 stars

It can sometimes be difficult to get…

It can sometimes be difficult to get approval for the purchase, but it’s very handy to have and the phone service is fantastic

24 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Christine,

Thank you for your kind words. We're glad to be an easy gifting option for you. Approval for purchase may take up to 48 hours due to our security processes. We completely understand how frustrating this hold can be. Customer security is a top priority for us. We appreciate your understanding while we complete our security checks.

Warm Regards,
The Card Network

Rated 4 out of 5 stars

Great gift idea and the whole process…

Great gift idea and the whole process was simple. Not sure why they review the purchase before you recieve the digital card, as I thought online purchases of digital gift cards would have processed instantly. Took over 24 hours but we got it, so im happy and will purchase again in the future.

2 March 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Katie,

Thanks for your review! We're so glad to hear you found the process simple to follow.

We have security processes in place for all orders to help protect both our customers and the gift card recipients, which can occasionally mean digital cards aren’t delivered instantly. We really appreciate your patience while this happens.

Thanks again for your support. We’re glad everything arrived safely and look forward to helping you again in the future.

Warm Regards,
The Card Network

Rated 5 out of 5 stars

Very happy with their service and speed!

The digital cards are instant and I am very happy with their service! I run a business and they are excellent for team prizes and incentives for high performers. Could not recommend them enough!!

28 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Pierre,

We love hearing stories like this! We're so glad to be a gifting option for your employee gifting needs.

Warm Regards,
The Card Network

Rated 5 out of 5 stars

Love these gift cards

Love these gift cards. Super convenient to purchase online and send to the recipient. These are my go to for last minute gifts.

25 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Vanessa,

Thank you for the kind words. We are happy to be a convenient option for your last-minute gifting needs!

Warm Regards,
The Card Network

Rated 5 out of 5 stars

So so easy to buy an online gift card

So so easy to buy an online gift card. The perfect gift made so easy but so special!

24 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hey Ian,

We're glad to hear that you found our gift cards easy to purchase. We love being an easy, but special gifting solution for you.

Kindest,
The Card Network

Rated 4 out of 5 stars

Great choice of cards and easy to redeem

22 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi MC,

Thank you for the positive review! We are so glad to hear that you like our range of gift cards and found them easy to redeem.

Warm Regards,
The Card Network

Rated 5 out of 5 stars

Life saving thankyou!

Very easy, very quick and a real good product when you are stuffed for a thank you for someone saving my life after a heart operation in January. The doctors can also share the gift with their wife/partner.

2 February 2026
Unprompted review
The Card Network logo

Reply from The Card Network

Hi Philip,

Thank you for the kind words. We're so grateful to be a gifting option for such an incredible thank you moment. Glad to hear your operation went well.

Warmest Regards,
The Card Network

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