The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(596)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Titanic Birthday Card

I ordered a Titanic Birthday Card for my grandson, which arrived within 4;days of ordering. The quality of the card is excellent and the picture and my chosen words on the front are lovely and in good quality print. This is my first order with Zoo Card but it certainly won’t by my last. Very pleased with my order.

13 May 2024
Unprompted review
Rated 1 out of 5 stars

No star from me!

My niece surprised me with a card from The Card Zoo. She had sent a photo of me. What a shock I had when I opened the envelope. It is the most hideous image of me, bumps on my lips, I have even got a beard on one side of my face etc. I couldn't believe my eyes. I called my niece whether it was meant to be a joke. No, she said and they wouldn't send her a copy of the final work. It ruined my day. They don't deserve a single star from me.

13 May 2024
Unprompted review
Rated 5 out of 5 stars

IF YOU WANT THE BEST TRY THIS ONE I DARE YOU…

This was a poster/print for my Niece a nice way to have her daughters birth details recorded.it turned out more it was a picture of the animals from Peter Rabbit+ Friends in soft pastel colours with Beautiful Writing of her Name ect.Now with many coming to visit the Baby instead of Repeating herself to each that asked weight.Time.ect They can read for themselves. I am so pleased I chose this site to do this work they were intouch throughout right up to delivery.And that was quick.

12 April 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a condolence book which the…

Ordered a condolence book which the process was straightforward. Then this company should how amazing they are, thought I had attached a photograph to the order, to which I got an email informing me I hadn't. The process was rectified. The customer service was second to none. Amazing thank you.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience with this company

Amazing experience with this company. Ordered my football obsessed son a personalised lamp for his bedroom for his 8th birthday. Arrived next day, incredible quality, very impressed! Would definitely recommend & will be using again, thank you so much!

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

I ordered a card on quite short notice and was nervous whether this would arrive in time. I called up to speak to a member of staff to advise my best options. They guided me how to order and we're very polite and helpful.

The card arrived on time and I will 100% be ordering again and would highly recommend.

13 March 2024
Unprompted review
Rated 1 out of 5 stars

Would give no stars if I could.

So bad. I bought a card for my daughter’s birthday. On the website the card said “any name” which obviously gets replaced with the name you want. I sent my daughter’s name for the card. I paid £6 extra to get the faster delivery. I got it a day before her birthday. Luckily I opened it the night before and I couldn’t believe it still said “any name” at the top, and my daughter’s name randomly inside the card. I was really upset. So I had to get the tipp ex and try to fix it. Then it just looked a mess. I wrote them an email and it took 4 days to get a response. All they said was that it was a printing error. No sorry or anything. Something so simple as to print 1 name on the top of the card and considering that is what the business is about. They couldn’t even do that right. Please think before buying from them. I’m sure plenty of other websites will do 100% better job. And what made me more upset is the fact they weren’t even bothered.

14 March 2024
Unprompted review
Rated 1 out of 5 stars

I bought a personalised night light for…

I bought a personalised night light for my son paw patrol one it doesn't even clip in together u have to place it on the side and hope that the wind don't blow the top off don't buy save yourself and your child the disappointment

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Ordered and it arrived promptly and was…

Ordered and it arrived promptly and was brilliant quality. Customer service sent me a proof and also called me to check I was 100% happy before they went ahead and printed. They were very attentive and very friendly. Would order again 100% :-)

6 March 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a card for a 100th Birthday…

Ordered a card for a 100th Birthday 1924-2024.

INCORRECT INFORMATION on the card- references to 1908, 1962 and 1916 -NOT 1924. Quick delivery. Good presentation. It's TOTALLY Rubbish content. Upon complaint, I was issued with a full refund.

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Amazing personalised gift boxes!

Honestly brilliant company. I ordered a personalised gift box with an image on it (the Peter Rabbit one for babies) and it arrived SO quickly! I was shocked, especially for a personalised item it was so speedy coming to me, and it looked brilliant. The quality was fab and the way it was packaged ensured it was kept safe and secure and no risk of damage at all. Can definitely trust this company. Fab stuff.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

This is a great card company ,no…

This is a great card company ,no hassles & fast delivery. To have dinosaur cards with "Andy dinosaur adventures " on & to personalize too for the children to treasure is fantastic .Would highly recommend this value for money company .

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Great card

Great card lovely print .quick delivery. Thankyou Highly recommend this company.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Girl superhero

A great superhero card for a little girl. Personalisation was perfect. I have used the company previously and will continue to do so as this particular card and unique designs like this are only available on Card Zoo.

6 February 2024
Unprompted review

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