The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(596)

74 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Personalised Birthday Card

We ordered a personalised blippi birthday card for our grandsons 4th birthday,quality was absolutely fantastic,glossy and high quality and the uploading and personalisation via the website was very simple to do aswell,all in all a very easy transaction and arrived super quickly aswell compared to other online card stores we've used in the past.
Highly recommended

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Love the card

Love the card, thank you!

The company rang to confirm some details, so the card was just what I wanted and good quality.

Debbie Atherton

18 September 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, prompt and helpful. One item was broken in transit and was replaced immediately with absolutely no problems. Highly recommend

8 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product, quality and service

Could not be happier with the plaque I ordered from Card Zoo, it's perfect and will be a brilliant addition to the celebration cake!
Great quality, super fast delivery, highly recommend!!
Would definitely use again......
Many thanks!

6 August 2024
Unprompted review
Rated 5 out of 5 stars

Excellent card

Great card layout, a lot of information on a small space , vibrant colours and great reproduction of the supplied (uploaded) photo.
Very quickly delivered.
Easy to navigate site very simple to order.

2 August 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional product

I ordered the night light and the product absolutely exceeded my expectations!! The company’s communication was also fantastic, they provided me with updates and also sent me a proof before going ahead to ensure I was happy with the design. The delivery was quick and came sooner than expected. My daughter really loved it and my son has also asked me to order him one so I have done. Great company couldn’t be happier.

12 July 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

I ordered an engagement keepsake box for next day delivery it arrived next day. Although it came damaged so emailed and I was sent another and received it the very next day fortunately not damaged this time. The service is brilliant I can’t fault them (apart from the damaged one which could have been in transit). I will definitely order from them again

28 June 2024
Unprompted review
Rated 1 out of 5 stars

The delivery time is so long

The delivery time is so long! It took ten days for my card to be delivered. Thank goodness it wasn't a birthday card, but still the time frame is awful. The card itself was sadly nothing special, but luckily the recipient liked it.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Special card

The card I wanted for my grandson was hard to find ( captain underpants)but it was found on this site...personalised..and delivered in good time. Reasonable price too.....would be happy to use the company again. Very happy 6 year old...

1 June 2024
Unprompted review
Rated 5 out of 5 stars

I can't fault them

I can't praise The Card Zoo highly enough. I've ordered twice from them so far, the first time I got carried away with the message to add to the guinea pig memorial sign, they were very polite in explaining I'd used too many words. Both my orders have been completed and dispatched super fast and I've been very happy with my signs. Being able to have a photo of a pet added to the sign gives it that perfect personal touch.

7 June 2024
Unprompted review
Rated 5 out of 5 stars

I would give 6 stars if I could! Fantastic company! Thank you!

This company is fantastic! I ordered my nephew a personalised rewards chart from their website which was very user friendly. On emailing the customer service support a couple of days later to see if they could track my order, a lady instantly replied and told me how they had made the chart and that it had already been posted off to me which was very reassuring. It arrived that same morning and was perfectly done! Carefully packaged too in a 'Do Not Bend' envelope so I truly was most delighted, thank you very much!

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, from ordering to my order being delivered
The light is fantastic makes amazing gifts so reasonably priced .Will definitely buy again

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Very unique and well made

Ordered a door number plaque which in well wrapped. It’s very unique and very well made. It stands out and I am very happy with it. I would definitely this to friends as it is great value for a unusual number sign.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

I can't thank the team enough

I can't thank the team enough! So responsive to emails even on a bank holiday and went above and beyond to make sure that my order was perfect. I will definitely be using them again and highly recommend to everyone.

24 May 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful personalised baby shower gift box

I ordered a personalised baby shower gift box and asked for express delivery, it came the following day and i am absolutely delighted with it.
Personalised with a photo and birth details , the box is really solid and easy to put together. I highly recommend them.

22 May 2024
Unprompted review

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