The Card Zoo Reviews 

596
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Many buyers frequently praise the exceptional quality of the personalized items, featuring sharp printing, vibrant colors, and durable materials that create truly wonderful gifts for special family celebrations. Consumers also appreciate the remarkably fast delivery service and secure protective packaging, ensuring that ordered products always arrive safely without any transit damage. However, some customers noted occasional issues with unexpected personalization errors or missing custom details on their final delivered orders. Some reviewers also mentioned experiencing unexpected delivery delays or persistent difficulties reaching customer support teams when trying to resolve urgent problems.

What people talk about most

Product

Reviewers highlight positive aspects of product satisfaction, noting that custom items and cards are... See more

Quality

Customers had positive experiences with quality, highlighting that items are beautifully made, feature clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting that items arrive remarkably quickly and well... See more

Order

Clients share ambiguous opinions on order experiences, as while some reviewers praised fast delivery times... See more

Customer service

Customers consistently note positive experiences with customer service, praising helpful phone support, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Myself and my brother ordered surprise birthday invites for our dad's 80th birthday, when ordering on line your never really sure, quality, how they would look. All I can say is wow, everything... See more

Rated 5 out of 5 stars

Wonderful service from beginning to end. We had 2 custom made cards for our son and daughters birthday. Communication was brilliant, so helpful. The cards are brilliant, perfec... See more

Rated 5 out of 5 stars

I found it difficult to find Big Ben related items so when light appeared in my search I was excited. The item was perfect, practical, fun and it made a great gift. I then looked for other items, on t... See more

Rated 5 out of 5 stars

Was so pleased with my purchase. Expected it to be thin paper but was good quality card. Followed my extra instructions - Asked for specific colouring/wording and company obliged. Very good quality pr... See more


Company details

  1. Gift shop

Written by the company

The UK's Largest selection of personalised cards, gifts, partyware, wedding stationery and home decor. We offer full customisation and next day delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

596 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(596)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality, I revived my babys memory box and I am so happy with the product it's beautiful just what I wanted I would highly recommend the card zoo if you want any personalised items.
Thankyou for fast delivery and a high quality product.

27 February 2025
Unprompted review
Rated 4 out of 5 stars

Problem and then fixed it

I ordered and it they came very quickly but it was rong I did contact them and they quickly responded to me and said they would redo the invites or a full refund I asked for them to redo them and they came the next day and was perfect 👌 thanks to Victoria for dealing with this as wonted are wedding invites to be perfect for are guests

21 January 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic!

I have just received a personalised gift voucher for my god-daughter’s 18th birthday gift and it is absolutely perfect! Exactly what I was looking for! Fast turnaround and the quality is excellent! I will definitely order from the Card Zoo again! Lovely, friendly customer service from Victoria also! Thanks so much!

22 January 2025
Unprompted review
Rated 5 out of 5 stars

Year you were born card range

I have ordered several cards from the Year you were born range and they are really good quality. I also asked if they could do one for an Australian relative with Australian news and they said they could. Very helpful staff.Will use them again

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Quality Card

I ordered a card for my son which was based on Huggy Wuggy from the Poppy Playtime game. It’s really hard to find anything Poppy Playtime in the UK so I was so happy to see the design. The personalisation was easy to do before ordering and the card was dispatched in under a week. It’s really good quality, strong card and I’m so pleased with it.
My son is going to love it next week 🫶

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Bought 2 heart acrylics

Bought 2 heart acrylics and they came very promptly, unfortunately the 2 bases didn't work, so after contacting Card Zoo they quickly replaced them, great customer service

6 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor

I literally placed an order on the 23rd December and still waiting.
As others have mentioned, there is no communication with this company.
Very disappointed. First and last time using.
Hopefully, my order will come soon !

23 December 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service. I wanted to change a couple of things on my chosen design so emailed to ask if my requirements would be possible. Victoria responded to my queries very promptly and confirmed that my chosen design and wording was possible. It arrived within 2 days and is perfect-just how I wanted it! Would buy from again and would 100% recommend

30 December 2024
Unprompted review
Rated 1 out of 5 stars

Not delivered in time and poor communication

I placed an order on 15 December for express delivery. The website makes clear it will be dispatched within 2 days and then delivered by tracked delivery the next day.

Since 17 December the website but I have not received a tracking number. The telephone number on the website does not work so I completed an online form on 19 December where I was told they were checking with the warehouse.

Very poor customer service and disappointing that I paid extra for express delivery and they have not received anything after a week.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

15 grand kids xmas pressies

This company and their products are amazing. i ordered 15 different night lights for all my grandchildren and they were her within 2 days and all perfect.
i even got 20% discount on my first order. i will definitely use again and i cant wait till xmas to see the grand kiddies faces . Thank you Card Zoo so much

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Good quality card.

I ordered a personalised birthday card for my eldest grandson's 10th birthday. Last year it was the Titanic. (He is obsessed by the Titanic). This year he asked for a Boeing 747. Sadly you don't have any commercial aircraft (please take note and remedy this!), So instead I ordered a beautiful gold fighter plane. It is printed on good quality thick card and beautifully personalised both outside and in. They are posted out in strong packaging so they don't get damaged. His birthday is on the 1st November, so I hope he likes it. 😃

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Great design cards

Having recently recovered from numerous surgeries for cancer I wanted to thank the cancer care people who were there for me during some very dark days, I saw this company, the card zoo online and thought it would be nice to have personalized cards made to show my thanks for the surgical and aftercare team with a bespoke card, what I got was an excellently produced work of art with great design and unmatched quality with my words inserted very neatly inside cannot praise this company any higher, from order to finished product to delivery in pretty good time (considering how bad royal mail are) I would recommend this company because it's that personal touch that makes it more special to the person receiving it, so thank you all for your great work, keep doing what you do best it's a 10 from me

22 October 2024
Unprompted review
Rated 5 out of 5 stars

I’ve just received this order and I…


I’ve just received this order and I must say it’s absolutely beautiful, it’s a night light for our 1st grandchild who will be born in the next few weeks, the only problem I had is the massive choice you have, thank you very much ,❤️

18 October 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful good quality cards

Beautiful good quality cards, packed securely to prevent creasing or folding in mailbox , fast delivery but what’s better is the excellent customer service, second to none, 5* rating, even when I had ordered a personalised card with the wrong age ordered they still came up trumps for me and sent me another card on in time for the birthday. Top marks to the wonderful people at customer service who really care for their customers.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Birthday Cards & bunting

Cards arrived quickly and were well packaged.
The description was accurate and the quality was good
Pleased with the purchase and the service
I have used this supplier a couple of times with no problems

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Customer Services - extremely helpful

Customer services were extremely helpful with my order. Replied quickly, sent over proofs(which I wasn't expecting!) Order printed including fitting on the extra info I requested and PERFECT!!
I chose the Vintage style Telegram Invitations for my Birthday invite - a lot of guests have opened them and commented...'wow - they look brilliant'
Would definitely recommend.

31 August 2024
Unprompted review
Rated 1 out of 5 stars

I ordered a personalised night light…

I ordered a personalised night light for my granddaughter’s Christening gift. The ad showed a lamp, decorated with beads and fairy lights, the product that I received was a sheet of plastic type material with no adornment at all. Item was of poor quality and not suitable for gifting, very disappointing.

25 September 2024
Unprompted review

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