Customer service staff couldn't be more helpful. my delivery was late and damaged, missing product on arrival and they arranged for replacements without any hassle. Just a shame they use Evri for cou... See more
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Review summary
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Reviews shaping this summary
The boxes have been great and the service from Desmond Jones was very helpful, pleasant on the phone and understood what I was looking to do which I appreciate. The website is very misleading in r... See more
Replying to Craft Gin Club now owned by The Curious Drinker! Unbeknown to me!! Desmond Jones, based in Durban South Africa! was helpful but could jot deal directly with my issue of a returned i... See more
My online shopping resulted in a gift of rum samples which were sent out immediately. Packed really well, they were a lovely treat. Customer service at Craft Gin Club is very responsive. Today I spoke... See more
Company details
Written by the company
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Contact info
Alpha House, 100 Borough High Street , SE1 1LB, London, United Kingdom
- members@thecuriousdrinker.com
- thecuriousdrinker.com
3.9
Great
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Great subscription service
Great subscription service. Good choice of different rum and gin. There's also an alcohol free subscription. Included in the subscription you also receive snacks to try with your beverage of choice.
The subscription allows you to skip or pause for however long you choose. Cancellation is also possible. The trial pack was a great idea.
Excellent customer service - Desmond Jones was very helpful and friendly, sorted out something that I had been unable to resolve myself online (user error).
Highly recommend 👌
15 June 2026
Unprompted review
Great customer service
Haven’t gotten the box yet so can’t rate on that, but customer service has been super helpful, very straightforward with their emails and calls. Anna let me know of all my options and was very lovely on the phone. Thank you :)
15 June 2026
Unprompted review
Cancellation process is hideous!
When I started my subscription 6 years ago all was good but over time the boxes do not feel like as good value any more, especially since linking it with the rum. I have been trying for days to cancel my membership but have got increasingly frustrated going through every screen on the app to do this and not succeeding. I then tried to phone them but the number is coming up as invalid. I have therefore (hopefully) deleted my card details from my account so that they cannot take any more payments until i can eventually get confirmation that my account is closed. I would not recommend this to anyone now :(
15 June 2026
Unprompted review
Reply from The Curious Drinker
Hi Michelle, Thank you for your review and for being a member for the past six years. We genuinely appreciate your long-standing support.
We're sorry to hear that you've become frustrated with both the perceived value of the boxes and the cancellation process.
Regarding the boxes themselves, in recent years we've actually increased the amount of content and extras included, with more accompanying materials, features and added-value items than ever before. Our Gin and Rum subscriptions are curated separately by dedicated teams to ensure each box is tailored specifically to that spirit and its audience. While there may occasionally be a brand that appears across both subscriptions, this only happens when we believe it genuinely works for both gin and rum enthusiasts, never as a way of reducing quality or value.
In terms of cancellation, we do require members to contact us directly so we can ensure memberships are properly closed and avoid any unintended future renewals. The cancellation phone number is available within the members' area, and if you're unable to locate it, our team is always happy to provide it via email. We would encourage members not to simply remove payment details, as this does not necessarily cancel an active membership and can lead to confusion regarding future renewals.
Our average cancellation call takes around two minutes, including wait time, and gives us the opportunity to answer any final questions and ensure everything is processed correctly.
We're sorry that this wasn't your experience. If you're still having difficulty accessing the number or need assistance with your account, please email us at members@thecuriousdrinker.com and we'll be happy to help resolve things as quickly as possible.
Kind Regards,
James
Memberships Executive
Their gin boxes were great
Their gin boxes were great, I enjoyed the complementary snacks and mixers, and the stories behind each gin was interesting. I cancelled my subscription as I no longer drink, but would recommend to others who do drink. The cancellation process is rather cheeky, as their FAQ states that it's easily done online but then when I followed the instructions, they made it so that you HAVE to call their customer service line to cancel, so I found this to be dishonest. Their customer service rep Anna was polite and helpful and she cancelled it after initially trying to offer me alternatives. The website should really mention upfront that cancellation can ONLY be done by telephone.
15 June 2026
Unprompted review
Surprised and shocked to see their gimmicks
I am surprised and shocked to see their practices.
First trap, you can't cancel membership on website. Then next trap, no one ever answers the phone.
I rang their number more than 10 times even after 10-15 minutes waiting neither any answer or call back, Inspite of the voicemail. Finally still charged for monthly auto-renewal ( third trap). I clearly said I am not interested, still they sent me the parcel after 3 weeks ( fourth trap). I refused to accept the delivery. Now let's see, if they still refund or not.
22 May 2026
Unprompted review
Reply from The Curious Drinker
Hi There, Thank you for your feedback, and we're sorry to hear that your experience left you feeling frustrated.
Our phone lines are open Monday to Friday during business hours, so if your attempts to call were made on a Saturday, unfortunately the team would not have been available to answer. During opening hours, the average call time, including any wait time, is around two minutes, and our team works hard to respond to members as quickly as possible.
We do ask members to call in order to cancel their membership rather than cancelling online. This is not intended to be a "trap" we genuinely value the opportunity to speak with members, answer any final questions, and gather feedback about their experience.
We're also sorry to hear about the confusion around your renewal and delivery. If a cancellation request is received after a renewal has already processed, the monthly box may still be dispatched as part of that billing cycle. Refused deliveries are normally returned to us and reviewed by our support team for refund eligibility.
As we can't identify your account from the review, please contact us directly at members@thecuriousdrinker.com and we'll be happy to investigate your case and help resolve any outstanding issues.
We appreciate you taking the time to share your experience.
Kind Regards,
James
Memberships Executive
Very worth the membership
Very worth the membership, not had a gin I haven’t enjoyed with or without the cocktails. Really appreciate the special sales where I can repurchase some of my favourite gins. Would recommend for discovering gins not available widely
14 June 2026
Unprompted review
Was finding logging into my account…
Was finding logging into my account difficult. I emailed and the person that was helping was nothing but patient, helpful and very knowledgeable. My friend and I love being part of the gin club and long may it continue.
13 June 2026
Unprompted review
Boxes have same drinks in it all the…
Boxes have same drinks in it all the time. Got charged twice still waiting for refund and can only cancel by phone stay clear
14 June 2026
Unprompted review
Reply from The Curious Drinker
Hi Kate, Thank you for your review.
Our boxes do not contain the same drinks each month. The Curious Drinker is a discovery subscription, and we carefully select a different spirit for every monthly box. Whether you're subscribed to gin or rum, you'll receive a different Gin or Rum of the Month, sourced from a range of independent distillers and producers. In fact, members have discovered hundreds of different spirits through our subscription over the years.
We're also sorry to hear about the issue with being charged twice. That's certainly not the experience we want for our members. As we can't identify your account from your review, please contact us at members@thecuriousdrinker.com and we'll be happy to investigate the matter and ensure any outstanding refund is resolved as quickly as possible.
Regarding cancellations, we do ask members to call us. The average call takes around two minutes, including wait time, and it gives us the opportunity to answer any final questions and gather valuable feedback from our members.
If you'd like us to look into your account, please get in touch and we'll do our best to help.
Kind Regards,
James
Memberships Executive
Good company
A well organised company - good customer service - Anna was really helpful, explained other options with me and dealt with my query professionally and quickly.
13 June 2026
Unprompted review
Decent products, scammy business practices
Quality of the products is good, but the price is a bit high. More importantly though, cancelling is an absolute nightmare! There is a very small link at the bottom of the "My Account" page, which takes you to several rounds of "dark pattern" attempts to get you to pause or switch plans instead ... eventually leading to the news that you can't cancel online but have to call a number. After being stuck on hold for ages, I finally connected to someone who went round in circles trying to get me to see if some other combination of subscriptions would be better, or "but what about your 2% cashback", etc. This is dishonest business, plain and simple - in my opinion, a scam.
13 June 2026
Unprompted review
Reply from The Curious Drinker
Hi Matthew, Thank you for your review and for your kind comments about the quality of our products.
We're sorry to hear that cancelling your membership left you with a negative impression. While we appreciate that not everyone prefers our approach, we'd like to clarify that our intention is never to make cancellation difficult.
We do ask members to call us to cancel their subscription. This allows us to answer any final questions, gather valuable feedback, and ensure the cancellation is processed correctly. Our average cancellation call takes around two minutes, including wait time, and many members appreciate the opportunity to discuss their membership before making a final decision.
During these calls, our team may make members aware of alternative options such as pausing, changing plans, or retaining benefits they may not have realised they were entitled to. These are offered as options only, and members are under no obligation to accept them.
We're sorry that you felt this process was overly persistent or frustrating. That was certainly not our intention. We value transparency and take feedback like yours seriously as we continue to review and improve our member experience.
Thank you again for taking the time to share your thoughts.
Kind Regards,
James
Memberships Executive
Cancellation Difficult
When I signed up I was told I could cancel my membership whenever, but what I wasn't told was they would make this as inconvenient as possible. Despite buttons saying you can click here to cancel these just take you to mattress saying you have to call. Very frustrating experience, after I had been a member for a long time.
I recommend thinking twice before you sign up.
13 June 2026
Unprompted review
Reply from The Curious Drinker
Hi John, Thank you for your feedback, and we're sorry to hear that cancelling your membership felt frustrating.
We do ask members to call us to cancel, rather than cancelling online. While we understand this may not be everyone's preference, we genuinely value the opportunity to speak with our members one last time, answer any final questions, gather feedback, and ensure everything is handled correctly. On average, these calls take around two minutes, including any wait time.
We appreciate that you've been a member for a long time, and we're grateful for your support. Your feedback is helpful, and we'll continue reviewing our processes to make the experience as straightforward as possible while still maintaining that personal connection with our members.
Kind Regards,
Sophie
Memberships Executive
Very good but just wanted the one box.
Very good but just wanted the one box.
Anna in customer service was very helpfyul
12 June 2026
Unprompted review
It was a pleasure to speak to Anna
It was a pleasure to speak to Anna, she was very polite and helpful with a sense of humour. She is an asset to your company.
12 June 2026
Unprompted review
Excellent quality products and a varied…
Excellent quality products and a varied selection of very tasty items to try. A great service throughout.
14 May 2026
Unprompted review
Easy telephone conversation
I had to phone the company to cancel my subscription but Desmond was easy to talk to and clearly informed me of all my options. He also included a link on the email to restart if I change my mind.
12 June 2026
Unprompted review
I phoned to cancel my subscription
I phoned to cancel my subscription. I spoke with Desmond Jones who was very friendly and arranged for this to happen very quickly thank you for providing a very good service.
12 June 2026
Unprompted review
Desmond jones was very helpful
Desmond jones was very helpful.
I have cancelled the subscription as I no longer require it. Happy with the service received.
12 June 2026
Unprompted review
Excellent customer service
Excellent customer service. The Curious Drinker is an amazing club, it's exciting receiving your delivery which always contains lots of variety items and it's always nice to try new flavours and snacks, many thanks
12 June 2026
Unprompted review
Helpful & Friendly
Desmond was very friendly and helpful and understood my reasons to cancel my subscription.
12 June 2026
Unprompted review
You can only cancel by calling them
You can only cancel by calling them. They genuinely try to make the process as inconvenient as possible
7 June 2026
Unprompted review
Reply from The Curious Drinker
Hi Cato, Thank you for your feedback. We're sorry to hear that the cancellation process felt inconvenient.
We do ask members to call us to cancel, as we genuinely value the opportunity to speak with them, gather feedback, answer any final questions, and ensure everything is handled correctly. That said, we certainly don't want the process to be burdensome. Our average call wait time is around 2 minutes, and cancellations can be completed during that call.
We appreciate your comments and will continue reviewing our processes to make sure they provide the best possible experience for our members.
Kind Regards,
James
Memberships Executive
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