The Curious Drinker Reviews 

Professional service from the out set from Desmond

Anna was very helpful when cancelling my membership for me, thank you.

Would've been 5 stars for the fantastic rum and mixer box. I've ordered a few and they've all been value for money.
Losing two stars for not being able to cancel online. As others have said, it's not for feedback but to offer incentives to stay.

Great customer service from Desmond. Thanks!

Love The Curious Drinker package it lets you try different things that you would not have tried without The Curious Drinker packages love it ❤️

Great box this month.

Cracking gin which is made better with the addition of a single drop of Grapefruit Essence and a straight tonic water like Schweppes or Fever Tree. Also best served with a slice of Grapefruit rather than the usual Lemon or Lime. The bottle is really nice, I must find something to do with it once it's empty.

Loved the Tortilla Chips. I used them to scoop up freshly made Chilli Con Carne with Sour Cream on top, a very pleasant way of serving Chilli instead of the usual rice.

The Chocolate Coconut bites were brilliant. No where near as sweet as Bounty, and better for it as you could really taste the Coconut.

I had called up to cancel my subscription, Anna was extremely helpful and helped me sort it out with no problems. Amazing customer service!

The concept is great, if a little expensive. However what I really think is wrong is the fact you cannot cancel on the website. If you try and do this on a mobile phone it just sends you in an endless loop. You need to do it on a desktop computer which will then give you a number you have to call and listen to their sales pitch. There is no way to find this number of their website. All a bit too sneaky for my liking - if it had been easier to cancel I may have come back but this has put me off ever returning.

Yet another complaint about the difficulty of cancellation. All my points were lost with the switch from craft gun club and now it is impossible to cancel, remove my card or anything. The personal experience James refers to is just absolute rubbish. They wouldn’t hide their phone number if that was the case. The fact that you have to email to get a phone number they don’t answer is ridiculous!

My parcel was very well packaged, with lovely gins and great treats to accompany them. When I spoke to Desmond on the telephone, he was extremely friendly, polite and helpful. Great customer service.

I am appalled that it seems impossible to cancel either a delivery or my membership on the new website. When I did eventually find a button cancel to my subscription by selecting every possible option regardless of whether it seemed relevant I was then directed to making a phone call. 6 minutes of holding and then I’m cut off by them. They hide the phone number and make it very difficult to cancel!!!

My comments on the reply below: Why should I have to waste my time speaking to you if I simply want to cancel my membership??? And let's be honest about this.... you want the phone call so you can 'persuade to stay'....

Anna was lovely. Kind, professional and helpful. She made the process straightforward and was very clear about my options and the benefits I would forego on cancellation, without being pushy. A credit to your company. Thank you!

Desmond jones was great with assisting me with my query! Recommend curious drinker to anyone

The gin is excellent and it’s enjoyable to receive the packages. Anna who I spoke to on customer service was very pleasant and helpful - big thank you to her ☺️

My only wish is that you could cancel yourself online and didn’t have to call up, I think you run the risk of annoying customers by having to go though the options and extras to try and keep you as a customer. In my opinion this is a dated sales technique and I find it rather grating.

I've been with them in their previous guise as Craft Gin Club for years only on the quarterly subscription. It's always a treat to receive these bundles of joy. However Evri misplaced my last order but Ella at Curios Drinker was really helpful and has replaced it using a different courier to ensure it gets here this time. Brilliant customer service.

Beware. You can no longer cancel on site. You are made to telephone to cancel.

Though there was some sales pitch to try make me not cancel my subscription. Anna was helpful in getting my issue sorted.

All great product's. Nice telestaff. Great delivery service and packaging.