The Elephant in the Room Gifts Reviews 

245
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful selection of products, often beautifully packaged. Many people highlight the excellent service, noting the staff's helpfulness and personalized touches like sending photos of prepared packages. Reviewers frequently mention the super quick delivery, making the overall ordering process very easy and efficient. Consumers appreciate the thoughtfully curated gifts, designed to support individuals during difficult times, often bringing comfort and delight. The overall experience, from ordering to receiving, is described as seamless and a pleasure, reinforcing commitment to customer satisfaction.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful, high-quality, and... See more

Service

Customers had positive experiences with service, consistently praising the top-quality, five-star service... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and super quick... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

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4.9

All reviews

(245)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Care Box

I ordered a personalised care box for my wife and was absolutely delighted with it. The quality of the products and the presentation were outstanding. Róisín even emailed me a photo of the finished box before it was sent, which was a lovely touch. It arrived beautifully packaged, and my wife was genuinely impressed with everything inside. I can’t recommend The Elephant in the Room highly enough.

18 February 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Paul, thank you so much for this heartfelt review.

We’re really glad the care box was what you hoped it would be and that your wife loved it. We hope it continues to bring her some comfort.

It’s lovely to hear the photo beforehand made it feel that bit more personal too.

We really appreciate you sharing this and for your high recommendation. Thank you so much for your support.

Rated 5 out of 5 stars

Fantastic customer service and…

Fantastic customer service and attention to detail.
My friend loved everything she received from The Elephant In The Room.
Roísín made sure everything was perfect before posting to my friend.

18 February 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Ger, reading this made us smile, thank you!

We always try to get the details right, especially when something is being sent on to someone else, so it’s great to hear your friend loved everything she received.

We appreciate the feedback and support. Thank you again.

Rated 5 out of 5 stars

A special find ......

A beautiful selection of very appropriate gifts. Packaged and sent with such care. A very personalized service - thank you

16 February 2026
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Reply from The Elephant in the Room Gifts

Heather, what a lovely heartfelt way to put it, genuinely thank you.

We put a lot of thought into choosing gifts that feel right for the moments they’re meant for, so it’s really nice to hear that came across. And we’re glad the care in the packaging was appreciated too.

Thank you so much for taking the time to share this. It's helpful not only to us but to others.

Rated 5 out of 5 stars

Your thought fullness in putting these…

Your thought fullness in putting these products together is just wonderful. My husband is newly diagnosed and being able to pick items to help him hopefully make chemo days a little easier has made me feel like I am helping him along.

Each item we received is lovely. The nausea sweets are individually wrapped. The bath soap is wrapped in a lovely little louver and his cancer mug made him laugh. The delivery time is second to none. I am sure I will be ordering many time through this journey. Thank you so much.

12 February 2026
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Reply from The Elephant in the Room Gifts

Barbra, thank you so much for this beautiful review.

At a time like that, being able to do something practical can mean a lot, so we’re really glad putting the box together helped you support him in a real way. That’s exactly why we do what we do!

It’s lovely to hear the little details were noticed and that the mug made him laugh. Sometimes that’s just what’s needed. ☺️

We hope his treatment is going as well as possible, and we’re here if you need anything at all. Thank you again.

Rated 5 out of 5 stars

Excellent service!

5 February 2026
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Reply from The Elephant in the Room Gifts

Thank you Colleen for taking the time to leave a review and for the wonderful 5 stars! Delighted that you were happy with everything.

Rated 5 out of 5 stars

Excellent company so helpful

Excellent company so helpful

5 February 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Anne for the wonderful review and the fabulous 5 stars! We are delighted that you were happy with the service.

Thank you for taking the time to leave this feedback.

Rated 5 out of 5 stars

Fast delivery and beautiful products

Ordered on Wednesday evening and it arrived Thursday morning! They sent me an email with a picture attached of the contents of the box and it was absolutely beautiful, so well packaged. Such lovely products and amazing customer service, would highly recommend.

4 February 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

That’s so lovely to read Louise, thank you.

We’re really glad everything reached you so quickly and that the preview photo gave you that extra bit of reassurance. It’s great to hear the packaging and products lived up to expectations too.

Thank you for much for the recommendation and we really appreciate you taking the time to share this, not just for our benefit but for others. Thank you!

Rated 4 out of 5 stars

I didn't receive the photo prior to…

I didn't receive the photo prior to delivering as advised and I haven't received any notification that it has been delivered???
After following up I got a very quick response after hours on the reason for the delay, although Anpost had emailed Wednesday advising it would be delivered the next day. I under An post is out of the companies control and I really appreciate there quick response and customer service

1 February 2026
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Reply from The Elephant in the Room Gifts

Thank you for your feedback Therese.

I’m very sorry if this wasn’t clear on the website. We provide photographs only for custom-built care packages, as these are created individually to order. Photographs of all of our products, including our pre-curated care packages, are already fully available to view on the website.
As your order was for a pre-curated care package rather than a custom-built one, a photo wouldn’t normally be sent. That said, I completely understand how this could have caused some confusion, and I apologise again if this wasn’t made clear at the time of ordering.

With regard to delivery, I believe we have already connected via text message today. As explained, your order is running one day later than originally expected due to the Bank Holiday in Ireland this week. It’s not unusual for postal delays the week of a bank holiday. I have promised to keep a close eye on its progress, and I will absolutely honour that promise to ensure it arrives within its due timeframe. Our customers are at the heart of what we do & our intention would never be to cause any undue stress or upset.

Thank you again for getting in touch, and please don’t hesitate to reach out if you have any further questions.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, thoughtful and appreciated follow through. Beautiful selection of gifts.

28 January 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for your kind words Edel.

I’m really glad to hear you were happy with both the service and the gift selection. Thank you for taking the time to share your feedback. It’s genuinely appreciated.

Rated 5 out of 5 stars

Very efficient delivery of products

Very efficient delivery of products.
Great selection on website

26 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your lovely feedback Bernadette.

I’m delighted to hear you were happy with the delivery and found the website selection helpful. I appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

What a beautiful website

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully packaged and when my family member opened it, she was truly touched and appreciative. Thank you for this wonderful website whose products bring a smile and a little luxury to those going through tough journeys

26 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much Ann for taking the time to share this.

I’m really glad the care box brought comfort and a sense of being thought of during a difficult time. Knowing that it was received with appreciation means a great deal and I’m so pleased the photograph and presentation added to the experience.

Thank you again for your kind words and for choosing us to support someone you care about. We really do appreciate it.

Rated 5 out of 5 stars

Easy to order and fast delivery.

Easy to order and fast delivery.
Good quality products.

25 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your lovely review Margaret and for taking the time to leave it. We are very pleased to hear that you were happy with both the service and products that we carry. Much appreciated.

Rated 5 out of 5 stars

What a fabulous company this is!

What a fabulous company this is! I could not be happier with the whole process from start to finish. The products are all beautiful and so thoughtfully curated, and all Irish products too. Even the packaging was top-notch! The communication from Roisin was perfect, she was so helpful and made everything so easy. The person I bought the Chemo Care Package for was absolutely delighted and raved about the quality of all the products. I'm so happy I found the website, sometimes it's hard to know what the right approach is when someone is sick and this gift struck just the right tone. I wouldn't hesitate to recommend The Elephant In The Room. Thank you so much!

14 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

This is so generous of you Kate, thank you.

It can be really hard to know what feels right when someone is going through illness, so we’re very glad the care package struck the tone you were hoping for. That balance matters!

It’s also lovely to hear the Irish makers, the packaging and the communication all stood out. And most importantly, that the person receiving it was delighted, that’s the most important thing!

Thank you for taking the time to write this and for recommending us. It means a lot.

Rated 5 out of 5 stars

Excellent service

Excellent service. Immediate response to my query. I omitted to include message as it was a gift. What's app message offering to input my message And offered to gift wrap for free. Very impressed.

16 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for this feedback, we really appreciate it.

We know how easy it is to miss a detail when ordering a gift, so we’re always happy to sort those things quickly if we can. We’re glad the message and wrapping were helpful and that everything came together smoothly.

Thanks again for sharing your feedback.

Rated 5 out of 5 stars

Fabulous service

Fabulous service, such great care and attention went into supporting me and the product that was purchased. Wonderful work.

14 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Claire, that’s really kind of you , thank you.

We’re so glad you felt supported and that the product was right for what you needed. Hearing that the care and attention came through means a lot.

Thanks again for taking the time to share this feedback.

Rated 5 out of 5 stars

Very professional and timely

Very professional and timely , Roisin was lovely to deal with. Gorgeously packaged.

8 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your wonderful feedback Lisa.

We are delighted that you were happy with everything from the service to the packaging. Getting feedback like this is not only helpful to u but to others.

Thank you again for taking the time.

Rated 5 out of 5 stars

Great choices

Variety of products on offer

8 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Many thanks Maria for taking the time to leave a review and a positive one at that!

Your feedback means a lot to us and is very helpful to potential customers.

Thank you again, it is very much appreciated.

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Lovely personal thank you note included.

5 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Claire for the wonderful feedback and amazing 5 stars!

The little details matter to us so we are delighted that you appreciated our personal note.

Thank you again for taking the time to leave a review.

Rated 5 out of 5 stars

Extremely kind and efficient.

Extremely kind and efficient.

5 January 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Elizabeth, your feedback is very important to us.

We really do appreciate you kind words and wonderful 5 stars!

Thank you again for taking the time to leave a review.

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