The Elephant in the Room Gifts Reviews 

244
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful selection of products, finding them beautiful, useful, and comforting, especially for those in difficult times. Many highlight the excellent service and helpful staff who go above and beyond, often sending personal emails and photos of packages before dispatch. Reviewers frequently mention the super quick delivery and the beautiful, careful packaging, ensuring gifts arrive promptly and well-presented. The process of creating bespoke gifts is easy and seamless, with many appreciating personalized touches like handwritten notes and the overall care. People find dealing with this company a pleasure, making it a highly recommended service.

What people talk about most

Product

Consumers find product to be positive, highlighting the beautiful, high-quality, and thoughtfully selected... See more

Service

Customers consistently note positive experiences with service, describing it as unique, top-quality, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Quality

People report positive experiences with quality, consistently praising the high quality of gifts and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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4.9

All reviews

(244)

106 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Not received

My query was dealt with so quickly and professionally

10 April 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for updating your review, we really appreciate it.

I’m really glad we were able to sort everything quickly for you. Delays can be frustrating, so I’m happy it was resolved without any further stress! Remember we are always contactable and will do our best to resolve any issues asap.

Thanks again for taking the time to leave a review. I know it takes time and we really do appreciate your support and value your custom. Thanks again Wilma.

Rated 5 out of 5 stars

Website very easy to explore with a…

Website very easy to explore with a lovely range of gifts. Very clever website and gift ideas especially when its at difficult times for people going through cancer.

3 April 2026
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Reply from The Elephant in the Room Gifts

I really appreciate you taking the time to leave a review and delighted that you found the website easy to navigate and the gifts suitable. That's very important to us! Thanks again, your feedback is greatly appreciated.

Rated 5 out of 5 stars

Thoughtful gifts for someone going…

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a lovely gift box with a heartfelt message for a precious loved one going through an awful diagnosis/treatment. Also, excellent customer service. I had forgotten to chose a gift box and to include a message for the recipient, but the lovely people at Elephant in the room noticed, contacted me and sorted it right out, even sent me a photo of the finished package ready to sent off. Great company, wonderful customer service. Five stars.

30 March 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for this, it really means a lot.

I’m delighted to hear that you love our concept and found everything easy to choose from. When someone you care about is facing a tough diagnosis, the last thing you need is added stress, so I’m happy we were able to sort the box and message quickly for you.

Thanks again for taking the time to write this. It really is very much appreciated.

Rated 5 out of 5 stars

Excellent service

Excellent service, very fast delivery and the recipient was thrilled with the socks, herbal tea and mug which was beautifully packaged I believe. During her treatment she is cold so the socks are a godsend and is feeling nauseous and can’t drink regular tea, she is looking forward to trying the herbal tea. Well done on selecting really useful gifts xxx

31 March 2026
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Reply from The Elephant in the Room Gifts

Thank you so much Carol for taking the time to leave this.

I’m really glad the socks, tea and mug were so well received. Treatment can be tough in so many small ways, so it’s good to hear the socks are helping and that the herbal tea might be something she can enjoy.

That’s exactly why we’re careful about what we include. ☺️

Thanks again for taking the time to write this review. It’s really appreciated. 🙏🏼

Rated 5 out of 5 stars

Very positive experience with this…

Very positive experience with this company. They were very considerate and communicated really well. Things I had not thought of so I would definitely use them again. Gift was wel wrapped and seems to have been very well received. Very thoughtful.

9 March 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for this Louise.

Getting feedback like this is so beneficial, not only for us but for other customers. And it’s also lovely to hear the gift was well received.

Thanks again for taking the time to leave a review. We really do appreciate it.

Rated 5 out of 5 stars

What a lovely company to deal with

What a lovely company to deal with. From the order right through to delivery it was a pleasure. These gifts are inevitably at times of worry and distress but it was genuinely lovely to deal with this company. The hamper was also beautifully created. I cannot recommend theelephantintheroom highly enough.

23 March 2026
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Reply from The Elephant in the Room Gifts

That’s such a lovely heartfelt review Thomas. Thank you so much for taking the time to leave it. It means the world to us knowing that you found the process was easy as this is what we set out to do.

And I’m delighted to hear that the hamper was well received. ☺️

Thank you again for the recommendation. It’s very much appreciate. 🙏🏼

Rated 5 out of 5 stars

Fantastic Irish Business

First of all I was so delighted with the high quality and how pretty the mastectomy pillow was and how much my mom loves it, but the customer service Roisin makes sure her customers receive is absolutely fantastic too! I would recommend Elephant in the Room to all my friends and family and will 100% be making further beautiful purchases. Thank you Roisin.

2 March 2026
Unprompted review
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Reply from The Elephant in the Room Gifts

Megan, thank you so much for this.

I’m really glad your mum is happy with the pillow, that’s the most important thing! They’re made to be both practical and a little bit lovely while also bringing comfort, so it’s great to hear she loves it.

And thank you for the kind words about the service too. I really appreciate the recommendation. I hope your Mum is recovering well. ❤️ Roisin

Rated 5 out of 5 stars

Excellent website..

Excellent website... fantastic range of gifts and superquick service

12 March 2026
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Reply from The Elephant in the Room Gifts

Thank you so much for your lovely feedback Anne.

We are delighted you found the website easy to use and the range helpful. We are also glad everything arrived quickly.

Really appreciate you taking the time to share your experience. Thank you again.

Rated 5 out of 5 stars

Super service

Very efficient and considerate service. Great products, my friend was delighted with her collection. Thank you to Roisín for her help

12 March 2026
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Reply from The Elephant in the Room Gifts

Thank you so much, Catherine, for your kind words.

We’re so glad to hear your friend was delighted with the gifts. That’s exactly what we aim for! It means a lot that you found the service both efficient and considerate.

Thank you again for taking the time to share your experience.

Rated 5 out of 5 stars

Thoughtful product

Thank you for quick delivery and a beautifully made product
Including a caring personal card

6 March 2026
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Reply from The Elephant in the Room Gifts

Thank you Marie for such wonderful feedback. We really appreciate you taking the time to leave it. It’s helpful not only to us, but also to others who may be considering sending a care package.

Thank you again for your support.

Rated 5 out of 5 stars

Beautiful Service

Our book arrived very quickly and we loved the packaging - the book was beautifully wrapped with a thoughtful thank you card inside. Lovely touch.

5 March 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much, Sharon, for your lovely feedback.

We’re so pleased to hear the book arrived quickly and that you were happy with everything. Those small details matter to us, so it’s really nice to know they were appreciated.

Thank you again for taking the time to share that with us.

Rated 5 out of 5 stars

Will purchase again

The quick delivery, packaging of items and the lovely hand written note attached

4 March 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much, Stephanie, for taking the time to leave a review.

We’re really glad everything arrived quickly and that the packaging and handwritten note were appreciated. It’s always important to us that each parcel feels personal.

Thank you again for your support.

Rated 5 out of 5 stars

Excellent company for a very sensitive…

Excellent company for a very sensitive topic as it is difficult to choose what to send someone with cancer to show you are thinking about them and wishing them well .
Service is excellent and very prompt delivery, beautifully packaged.

3 March 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Lisa, thank you for sharing this.

We understand how difficult it can be to choose something meaningful in such sensitive circumstances, so it’s reassuring to know you felt supported in that process. We’re also glad the service, delivery and packaging met your expectations.

Thank you again for taking the time to leave your feedback, its very helpful for both us and others.

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service, tracked even sent an email as to what package looked like. I would recommend to everyone

3 March 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Amanda, we really appreciate you sharing this.

We’re glad the tracking and preview email were helpful and gave a little reassurance along the way. It’s important to us that you feel confident about what’s being sent.

Thank you very much again for your feedback.

Rated 5 out of 5 stars

Incredible personal customer service

Incredible personal customer service. Swift delivery and great products. This was a gift and the recipient was incredibly touched with it. Thank you!

2 March 2026
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Reply from The Elephant in the Room Gifts

Sylvia, thank you so much for this feedback.

We’re really glad the gift meant so much to the person receiving it, that’s always what we hope for. It’s lovely to hear the service and delivery was to your satisfaction also.

Thank you again for taking the time to write it.

Rated 5 out of 5 stars

Amazing business

Just received my order! A beautiful pillow for my mom who is due to have her mastectomy in 2 weeks, it is absolutely beautiful and fast delivery wrapped beautifully thank you so much

4 March 2026
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Marie, thank you so much for sharing this.

We’re really glad the pillow arrived quickly and that you were happy with how it was presented. Wishing your Mum the very best and we hope it brings her some comfort in the weeks ahead.

Thank you again for your support.

Rated 5 out of 5 stars

Quick and kind service, good product

The heart pillow was out of stock but when I checked through the chat what time was meant by “back soon” Roisin replied immediately and the answer was 1-2 days. I ordered the pillow 2 days later and according to my sister it is very helpful. Thank you

19 February 2026
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Reply from The Elephant in the Room Gifts

Geraldine, thank you for your review.

We’re really glad the pillow arrived in time and that it’s helping your sister, that’s the most important thing! We were happy to help when you got in touch, and it’s good to know it made things a little easier.

Wishing her a successful and gentle recovery, and thank you again for taking the time to share this.

Rated 5 out of 5 stars
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Louise for taking the time to leave a review. We are delighted that you were happy with everything. Thank you again.

Rated 5 out of 5 stars

Wonderful ❤️

Lovely experience Roisin was so kind and helpful many thanks

19 February 2026
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Marie, that’s so kind of you to say. thank you. ☺️

We’re really glad you had a positive experience and felt supported along the way. That means a lot to us.

Many thanks again for your lovely feedback.

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