The Elephant in the Room Gifts Reviews 

245
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and thoughtful selection of products, often beautifully packaged. Many people highlight the excellent service, noting the staff's helpfulness and personalized touches like sending photos of prepared packages. Reviewers frequently mention the super quick delivery, making the overall ordering process very easy and efficient. Consumers appreciate the thoughtfully curated gifts, designed to support individuals during difficult times, often bringing comfort and delight. The overall experience, from ordering to receiving, is described as seamless and a pleasure, reinforcing commitment to customer satisfaction.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the beautiful, high-quality, and... See more

Service

Customers had positive experiences with service, consistently praising the top-quality, five-star service... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the prompt and super quick... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high quality of products and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a beautiful website. I made up a care box for a family member. I received a photograph of the box made up before posting, which I thought was a lovely touch. The care box arrived beautifully pack... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the tim... See more

Company replied

Rated 5 out of 5 stars

Thoughtful gifts for someone going through a very difficult time. I love the idea of all these gifts in the one place, beautiful quality, and thoughtfully selected. Easy to choose and send in a love... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is availa... See more

Company replied


Company details

  1. Gift shop

Written by the company

We aim to create a one-stop shop where useful gifts for cancer and other critical ill patients are available. Where thoughtful and meaningful gifts, especially curated for loved ones facing physical or mental challenges have been researched and sourced. We prioritize working with local suppliers, many who have faced their own health challenges. As a result, their products come from a genuine place of care and understanding. Some of our collections are designed to uplift spirits for those who find solace in humor. We offer a lighthearted approach to facing life’s toughest moments, because sometimes, laughter really is the best medicine. For those who aren't afraid to confront the 'elephant in the room,' we offer the opportunity, to give it the proverbially two fingers! We also haven’t forgotten the incredible caregivers. Whether they’re medical professionals, friends, or family members, whose support often goes unnoticed. The ripple effects of one person's illness can reach far and wide. Recognizing that each journey is unique, we’d love to hear about anything that has helped you along your path. Your stories and suggestions could inspire and assist others traveling a similar road.


Contact info

4.9

Excellent

TrustScore 5 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(245)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My niece loved opening the different…

My niece loved opening the different packages. I ordered similar items for her that someone had ordered for me 2years previously. She said it brought tears to her eyes…
Fantastic service. Very helpful . Love this company …thank you

21 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Jackie, this is so special to read, thank you.

There’s something really touching about you sending to your niece what once meant something to you. I’m so glad she felt it when she opened everything. Sometimes those moments just say it all. ☺️

Thanks a million for your support and for taking the time to leave a review.

Rated 5 out of 5 stars

Fabulous Company - 100% recommend

What a gorgeous special Company, I stumbled on it by pure fluke. I bought two blankets & socks as a gift & my friend who is thrilled with them. Roisin was so kind & thoughtful. I would 100% recommend this company. Delivery was very fast & pricing point is very reasonable.

17 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Gillian, I love that you found us by fluke, sometimes that’s how the best things happen!

I’m so glad your friend was thrilled with the blankets and socks. They’re such simple things, but they can mean so much at the right time.

Thanks for mentioning the delivery and pricing too, that’s always reassuring to hear. And thank you for the recommendation, it really does help more than you know.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. I ordered and required urgently and received it next day. Excellent customer service.

14 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Jennifer. We were delighted to be able to assist you at the time.

Really appreciate you taking the time to leave a review and for the wonderful 5 stars. Thank you!

Rated 5 out of 5 stars

Excellent servicece amd shop

Excellent servicece amd shop

10 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you Tamas for taking the time to leave a review and for the very positive 5 stars! Your feedback is very important not just to us but to potential customers. Thank you.

Rated 5 out of 5 stars

Incredible company

Incredible company. The delivery was quick, the packaging was gorgeous and the items are very well thought out. A fabulous gift for someone going through treatment or recovering. Would definitely recommend

9 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

That’s so generous of you Danielle, thank you.

We’re really glad the delivery, packaging and the thought behind the items all came through. It’s always important to us that what’s sent feels right for someone going through treatment or recovery.

Thanks a million for taking the time to leave this feedback. It is very much appreciated.

Rated 5 out of 5 stars

Amazing company who understands the needs of their customers

I received a gift from here and was absolutely overwhelmed with the beautiful presentation & care that was given to my gift at a very vulnerable time. I went straight onto the website and ordered for a friend of mine also going through a tough time and the perfect gift was also there for them. The Elephant in the Room really understands the needs and shows immense compassion.

8 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Julie, this is so lovely to read, thank you.

It really means a lot that you received something yourself and then felt confident sending one on to someone else. That kind of trust doesn’t go unnoticed.

I’m so glad the care and presentation felt right for your friend at such a vulnerable time. It's what we always hope to be able to offer.

Thanks again for taking the time to write this review and for giving us the feedback. It is very much appreicated.

Rated 5 out of 5 stars

This website was a super find!

This website was a super find! Products and the range of gifts available is lovely, could make up my own personalized hamper, it was received the next day! Super service. Would highly recommend

8 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Helen, I’m so glad you found us, thank you.

It’s lovely to hear you enjoyed putting together your own hamper, and even better that it reached its destination the very next day. We always aim to make the experience with us as easy and efficient as we can.

Thanks a million for the recommendation and for taking the time to leave feedback. It really does make a difference.

Rated 5 out of 5 stars

Beautiful products along with great service

The care that this company has given to the selection of products available to people on their cancer journey is top class. Thank you for providing a great service.

6 October 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Letitia, that really means a lot, thank you.

We put a huge amount of thought into what we include, so it’s lovely to hear that came across. It’s not something we ever take lightly.

Thanks again for your kind words and for taking the time to say so. We really appreciate all the feedback. x

Rated 5 out of 5 stars

Thoughtful gifts

Lovely, thoughtful gifts. I forgot to add my name to my order and received an email to check if I wanted to add name & message, nice personal touch.

19 September 2025
Rated 5 out of 5 stars

Roisin was so helpful

Roisin was so helpful. I received an email very soon after I completed my online order confirming availability of items I ordered including requested flavours/colour, etc. I ordered late in afternoon and she was able to post the order on the same day with further email confirmation of postage and a photo of the completed order. She was so helpful and very friendly in her emails. Great service and some beautiful natural products to choose from.

5 September 2025
Rated 5 out of 5 stars

Roisin was so helpful

Roisin was so helpful. I received an email very soon after I completed my online order confirming availability of items I ordered including requested flavours/colour, etc. I ordered late in afternoon and she was able to post the order on the same day with further email confirmation of postage and a photo of the completed order. She was so helpful and very friendly in her emails. Great service and some beautiful natural products to choose from.

5 September 2025
Rated 5 out of 5 stars

Beautiful Thoughtful Gifts

What a remarkable website. Great selection of gifts which have been so thoughtfully picked. I contacted to enquire about an item that was out of stock and got an immediate response. Will most definitely be purchasing again.

26 August 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your kind review and for taking the time to leave it! We’re so glad you enjoyed our gift selection and that we could assist you quickly with your enquiry. Feedback like yours helps us keep improving. Thanks again.

Rated 5 out of 5 stars

So delighted to came across this…

So delighted to came across this wonderful site. The delivery was prompt and it was well packaged. Included was a hand written note from Roisín, which was a lovely gesture.
The products smell amazing, I will definitely purchase from The Elephant In The Room again 🫶🏻x

4 September 2025
Unprompted review
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you for your kind review and the fabulous 5 stars! We’re thrilled you enjoyed the delivery, packaging and personal note. Hearing how much you loved the products helps us keep improving and we really appreciate you taking the time to let us know. Thank you again🫶🏻.

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, unique and truly kind Irish company that put live into their gifts. I'm so glad I found them. When you or you're family are going through an illness, to have this service is available and to your own tastes, it's just lovely and thoughtful. Highly recommend Roisin

28 August 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your amazing, thoughtful and kind words. We’re delighted to hear that you found our gifts unique and thoughtful, especially during such difficult times. Providing a service that brings comfort and joy is very important to us, and it’s wonderful to know it made a difference. Your recommendation means a lot. Thank you!

Rated 5 out of 5 stars

I had a fantastic experience with The…

I had a fantastic experience with The Elephant in the Room in Co. Cork. When I called, I spoke with a lovely lady named Róisín, who was incredibly friendly, helpful, and professional. She took the time to answer all my questions and made the whole process so easy. It’s rare these days to find such warm and attentive customer service. I’ll definitely be recommending this gift shop to friends and family — they really go above and beyond! Helena in Australia

28 August 2025
The Elephant in the Room Gifts logo

Reply from The Elephant in the Room Gifts

Thank you so much for your wonderful feedback, Helena. We’re delighted to hear that we could make your experience so easy and enjoyable. Providing warm and attentive service is very important to us, and it’s lovely to know it made a difference. We truly appreciate your recommendation and support all the way from Australia! Thank you for taking the time. x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look